BOLD Upsell: Upsell Everywhere , 1.572 Rezensionen
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The worst customer service in the world! Οur store had to be open on Monday, but we are still waiting for Bold support to respond. We lost 12 days on this app. We sent a message before the installation to cancel it because we didn't have time, but instead, they proceeded with the installation of the code. They duplicated our theme to install the app code, they renamed the one to Bold Upsell and installed the code to the Other one. Now we don't know which one is the original and we're waiting for the support team to remove the code. (5 days now).
Hi there. I just wanted to sincerely apologize for the mix-up, as I can completely empathize with how much it affected your store's launch. Unfortunately due to the mix-up, our team had installed the app's code rather than removed it.
We had hoped to discuss the situation over the phone with you, however couldn't reach you. I just wanted to let you know that as of September 10, the code has been successfully removed from your themes.
Again, I just wanted to apologize profusely for the issues this has caused your store. It's certainly not what we want our merchants to experience while they are using our apps.
It works and gives enough customization.
If you have no background in backend work building website apps I do not recommend their apps. They had to do some liquid install. After it completed I just happened to stumble upon realizing my store was no longer functioning! THEY DO NOT HAVE 24 HOUR CUSTOMER SUPPORT. MY STORE CURRENTLY CANNOT PROCESS A SALE AND I'M STILL WAITING FOR A RETURN CALL EVEN AFTER CHOOSING THE EMERGENCY OPTION WHEN CALLING.
MY COMPANY WILL BE DELETING ALL APPS ASSOCIATED WITH BOLD. WE CANNOT CALCULATE HOW MANY LOST SALES BUT WE'RE SURE IT IS QUITE A FEW.
Great app. They installed code for us very very quickly. Highly recommended!
Priyanka helped with setting up our initial Upsell's and answered all our questions. Thanks Priyanka
Hi there! We're so glad to hear that Priyanka was able to help you out with setting up your first Upsell and get all of your questions answered. Please don't hesitate to reach out again if you need anything else, and we wish you the best of luck with Upselling. :-)
I use this ap to get more upsells. Bold has set it up for me for free, I love their customer service!
Thanks for the review. We're glad you're already seeing results from the app! Love the variety in your options for people who have different dietary needs!
I use this app to do upsell, it work perfectly and there is a costumer service that is on point. Challi helped me so much, she took her time to answer all of my questions. I recommended this app to everybody!
Thank you so much for your kind review. We are so happy that Challi was there to answer your questions and help you with the app. Thank you for the recommendation and thank you for choosing Bold. All the best!
Don't waste your time can't do what it says it does without you buying pretty much all the Bold apps $$$
I was told I would have to uninstall all the apps that i have been using for the past 2 years on over 150 products, just so i can get the upsell app to select more than one option.
Also was told that there's not enough data for the bold brain, even though we have been online for 2 years with almost 3000 sales... not sure how much more data you need for something that's supposed to be smarter than me...
Hi there, thanks so much for taking the time to leave a review of our app.I'm deeply sorry to hear about that you weren't satisfied with our app - our apps specialists have reached out, and I hope that we're able to come to a resolution. Thank you so much.
I used this app to boost my sales. It really helped me. I dont think there is anything I wish they could do better
Awesome app! Really easy to use just installed. Hopefully it will bring me extra sales.