BOLD Upsell AI Powered Upsells

Absolute piece of garbage technology. Implemented with 50 cross sells and wiped out the entire cart, costing us $10,000 in lost sales in one day! Run, Run Away. email me at rod@bourbonandboots.com for screen shots.

We got sales from this app, no doubt about that. But this app destroyed my loads times, even worse if you cleared your cookies and browser history the site appeared quick for the first few pages loads until the bold app scripts did something. And this was happening on even the collection pages where the app was doing nothing in terms of functionality.

I hired a speed optimisation expert and he ...

Customer service on this app is among the worst I've seen. I was charged $90 upon install and 20 minutes later I was asking for a refund because in a blog post it was advertised this app does Post Purchase Upsell when in fact, it did not. That's another app. I requested a refund and customer service made me run through hoops and hoops for a simple refund/reversal for a charge 20 minutes ago. They ...

Careful installing ANY BOLD App!! They add a ton of code. We have been down all week. The apps do not all talk to each other, a lot of features are not intuitive, and URGENT in the BOLD world, is now 6 DAYS!! When they work they are great, but when they don't it is a nightmare!

Extremely poor support. The app mess with product page layout. Image sliders stopped working and support saying its not because of their app. This is so careless.

Bold Upsell will not give me the refund that I deserve. Now, there's been a lot of conversation and Bold Upsell is not willing to refund me in full. They said the plan is for their "maintenance cost". Re: by having the app installed there will always be API, servers and monthly costs that they are covering... which is ridiculous because they have literally "nothing" to maintain on my end because ...

We have 2 apps from this company and both are incredibly glitchy (sometimes they work, sometimes not), and customer service never answers their phone or returns their calls, so getting anything fixed takes a very long time. We've had to change our sales more than once because the apps won't work & we can't get anyone to help us in a timely manner.

Sometimes the offer popup worked and sometimes it ...

Wish I could keep using Bold Apps, but it looks like I'm going to have to look for a new option. Need something reliable, and cutting out on black friday is pretty much the opposite of reliable.

Failing during the biggest weekend of the year when its needed most. Gives this message and stopped doing upsells....

Fatal error: Uncaught exception 'Exception' with message 'Application not defined: Product Upsell' in /home/bold/app_common/db_connect.php:26 Stack trace: #0 /home/bold/upsell_app/init.php(18): require_once() #1 /home/bold/upsell_app/login.php(13): require_once('/home/bold/upse... ...

Another one of Bold apps that is full of bugs and for which we are charged handsomely. On the last upsell I lost $32.36 because the discount was calculated wrong. When I raise the issues, the only answer we get is someone will look into it. Refunding some of the monthly fees we are charged is never an option.