BOLD Upsell AI Powered Upsells
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****ing app disabled my cart page. I didn't know until a week after when a customer asked me why products added to his cart wasn't showing up on the cart page. I thought it was a facebook tracking issue. I wasted a lot of money because of this app.
Pro: Staffs are friendly and helpful
Cons:
.No support 24/7. The wait was long (My store was paused 3 days because I needed this app and already paid for it)
.30/200 views were just for figuring out if the app was working.
.Charge per view was unfair since it doesn't guarantee sales
.App was not very responsive. Took it long enough before it is loaded and customers may have skipped to cart already.
.Should add more features like more title characters
=> Overall, ClickFunnel offers cross-sell and upsell with email support and more for the same cost. Here if you get more than 5000 views you will get charged like $90. Clickfunnel charges $97 for unlimited views (so they are technically the same thing but ClickFunnel offers more)
Thank you so much for taking the time to leave a review of our apps. I'm sorry to hear that you weren't satisfied with some of our features, but I can assure you that we're always striving to make our apps work as best possible for all our users - so your feedback helps greatly. If there's any more that we can do to help in the future, please feel free to contact our support team and we'll be more than happy to help however we can.
I’m sure the app is fine. Unfortunately the customer service is terrible! Really don’t recommend this app if the device is this bad early on.
Hello there! Thank you for taking the time to leave us a review and this feedback. We apologize for the potential miscommunication - it appears as though you may have not received an email from our installation specialist, Taylor, last Tuesday.
A couple of our other specialists have followed up with you and we hope you are receiving our emails! In the case that they haven't gone through properly, feel free to let me know here and I'll be able to relay that to our specialists.
We hope to hear from you so we can get everything sorted out properly! We'd love to be able to help you out with the installation and get the app working for you so you can see if it's right for your store.
Closed my store for days!
This Product Upsell app caused my store to be down for five days until Shopify stepped in to fix it. Injected scripts were being pushed into my store by the app which prevented our shipping methods to load – hence prevented customers to make a purchase.
Bold couldn’t care less when they got involved, I got the most uninterested answer and they did not seem to find a reason to look further into it for other customers to avoid the same error.
Five days without sales - that’s pretty expensive.
1 Star because it's not good enough that your old code stays behind and slows up the theme. I don't think it's good enough that you won't help uninstall the code..
Thank you so much for you feedback. Residual code from Bold Upsell should not slow down your site in any way, but if you are experiencing slow speeds our team would be more than happy to remove that code for you. One of our Merchant Success Specialists have reached out to remove the code and provide any other support you might need regarding Bold Upsell or any of our other apps.
No funciona, no enseña al cliente nada cuando añade al carrito. Hemos pagado esta herramienta para nada. Devolvedme el dinero.
Gracias por escribirnos con tu reseña. Tenga la seguridad de que la aplicación viene con una versión de prueba gratuita, por lo que no se le cobrará por probarla. Upsell requiere que se instale algún código en su tema para que funcione correctamente. Nuestro equipo estará encantado de ayudarle con esto si tiene alguna dificultad con el instalador automático. Por favor, háganoslo saber, nos hemos comunicado por correo electrónico.
Not sure if it's in the installation or what, but this app wouldn't show the upsell module, and prevented customers from adding to their cart. Other apps, such as the recurring payments won't work either (after professional installation).
TL;DR: This app cost me not only time, but also sales.
AWFUL! First adding this to checkout removed my checkout button and replaced it with ... Then the price is absolutely ridiculous, they charge for views even though they have no impact on a sale. I uninstalled this App went an poured myself a large RAREBREED Wild Turkey whiskey and came back to the app store and found a much better app that charges for actually DOING something!
Yikes this app kills your site load speed. i just noticed this after the 1st day of installing it now i have to go back and remove junk from this app. The app is super clunky and this is just awful.
Hi there, we're so sorry to hear that this app was not satisfactory for you. I noticed our app specialist reached out to let you know we could look into the speed issues for you, as our app shouldn't cause any noticeable delays on your store.
We completely understand that you have decided to remove the app as you found it was not easy to manage. We wish you the best of luck, and will always be here to help should you decide to give the app another shot!
NOT RECOMMENDING! Hard to setup, frustrating product searching capabilities (if you have big store you have to go through all the products). Non-intuitive, frustrating - and I couldn't get to trigger the cross-sell on mobile when it should be on by default.