Bold Upsell ‑ True upsells! , 1.564 reseñas
I really like their customer support. Very friendly and accessable and you can actually chat with a real person!
Also the app works well and does what it says, reliably.
Thank you so much for your kind review. We are as so glad to hear of your wonderful experience with our support team. They are always happy to go the extra mile to make sure everything is working well for you! I will be sure to pass along the kudos to our team! Thanks for choosing Bold!
Thanks so much bold team for helping us troubleshoot issues with our upsell pop up and getting them fixed so quickly!
We are generally very happy with the app as well and it drives lots of value for us.
Reviews like yours make our day - thank you for taking the time to write it! We are always here to support you with anything you need. Thank you for choosing Bold!
Great app, super helpful customer service - would definitely recommend. Easy to set up discounts and upsells.
Thanks for your wonderful review. We are so happy to hear that it was easy for you to setup your offers. Thanks for choosing Bold!
Great app to increase your average order value. The support team is even greater thanks to Irfan & Birpal.
Thanks for your kind review. We are so glad to hear that Irfan and Birpal were able to give you the support you needed. Thanks for choosing Bold!
Loved this app before it was managed by a new company to my understanding as it does not work with products that have options now, it only shows "Add to Cart" buttons when we need "View Product" buttons as we had before. No one notified us that "Add to Cart" buttons would be put back into our pop ups so we have a ton of orders with no options selected by the customers and we are having to email customers one by one who aren't happy. Tried to ask support for help to no avail. It states features "Design & language customization" but yet no one can help us change the "Add to Cart" buttons back to "View Product" buttons like we had before Bold sold this app to a different company? Really sad as we used to love this app but no one has helped us fix this issue and they simply stopped communicating. Had to delete and find a different app.
UPDATE: After multiple emails back and forth with very vague replies, my developer was able to figure out with the assistance of the app how to edit the "Add to Cart" buttons to be "View Product" so I have adjusted my review since we were finally able to get this fixed from 1 star to 4.
Thank you. We appreciate you taking the time to write in with your feedback. Upsell is still owned by Bold, however, Product Options is now managed by Shop Circle. We sincerely apologize for the issues you’ve experienced when the integration did not work as expected. Your feedback is valuable to us, and will help us to do better in the future. While you can customize the design using CSS and HTML, the customization you required needed a bit more complex adjustment using other programming languages. Our team has reached out to provide resources for you to look into. Once again, thank you for taking the time to write in.
Bold Upsell has been a great addition to our business. Set up and changing product pairings are extremely easy! Within the first month we have increased sales and looking forward to continuing with the App.
Thanks so much for your review! We are so glad to be a part of your journey to success. Thanks for choosing Bold!
No funciona, no enseña al cliente nada cuando añade al carrito. Hemos pagado esta herramienta para nada. Devolvedme el dinero.
Gracias por escribirnos con tu reseña. Tenga la seguridad de que la aplicación viene con una versión de prueba gratuita, por lo que no se le cobrará por probarla. Upsell requiere que se instale algún código en su tema para que funcione correctamente. Nuestro equipo estará encantado de ayudarle con esto si tiene alguna dificultad con el instalador automático. Por favor, háganoslo saber, nos hemos comunicado por correo electrónico.
Great support in helping me update the cross-sell modal to function how I need it!! Fits my funnel workflow now so Thanks!!
Thanks so much for taking the time to write in with your review. We are so happy to be a part of your store’s ecosystem and support you in your growth. Thanks for choosing Bold!
Wonderful App! It does everything it promises perfectly and if you need any assistance, the bold team will log in and carefully sort out the issue - this is my personal experience. Highly recommend!
Thank you for your kind review! The team is always happy to assist with issues that may come up. Thanks for choosing Bold!
Bold Upsell will not give me the refund that I deserve. Now, there's been a lot of conversation and Bold Upsell is not willing to refund me in full. They said the plan is for their "maintenance cost". Re: by having the app installed there will always be API, servers and monthly costs that they are covering... which is ridiculous because they have literally "nothing" to maintain on my end because I am not using the app at all.
Hi there, I am very sorry to hear of your frustrations with the billing terms. I can confirm our team has reached out to you to do their best to resolve your concerns.