Calificación general
4,6
Recuentos por nivel de calificación
  • El 85% de las calificaciones son de 5 estrellas
  • El 8% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 4% de las calificaciones son de 1 estrellas
25 de mayo de 2023

BE VERY careful downloading this app.

We used it for a few days and decided to uninstall it. For the next two weeks our sales dipped significantly. Our Landing page views to link clicks went from 80% ratio to 50% ratio. Finally found this out today and realized it was a bunch of rogue code left over by Bold. Page speed went from 90 to 50.

In the process of trying to uninstall all of it following their "tutorial" right now and half of the code I need to delete I cannot even find.

The app works great when it's installed, but be really careful.

Mad Kandi
Estados Unidos
Tiempo de uso de la aplicación: 7 días
Fecha de modificación: 15 de mayo de 2023

The app works, but when you delete it, the drama starts. Some time ago I deleted the app and now I wanted to remove the code of our theme. Unfortunately, it's not that easy. I never had such difficulties to remove an app before. When removing the code, errors occur that cause the storefront to crash. I have integrated, removed code and edited many different apps but have never had such problems. I contacted support and they advised me to open a ticket. In the Bold Helpcenter all you can find in the chat box is their "Get Started" function, which doesn't help anyone with a problem after a bit of searching you will find where to open a ticket. Very disappointed that I also paid money for something like this. They make customer acquisition easy but everything else as cumbersome as possible.

SOLESTAR - The Sole of Sports.
Alemania
Tiempo de uso de la aplicación: 14 días
BOLD respondió 18 de mayo de 2023

Thank you for taking the time to write in. We are so sorry to hear you are having trouble removing the code from your theme. Rest assured, we have a team dedicated to helping with code installs and removal. I can confirm our team has reached out to help!

18 de abril de 2023

Excellent customer service. Krupa did a great job solving my problem and providing follow up support until the issue was resolved. Can't thank her enough.

Doggie Dailies
Estados Unidos
Tiempo de uso de la aplicación: 10 meses
BOLD respondió 19 de abril de 2023

Thank you so much for your review! We really appreciate the positive feedback. We are thrilled to hear that Krupa was able to give you such diligent support—that's exactly what we strive to do!

13 de marzo de 2023

I really like their customer support. Very friendly and accessable and you can actually chat with a real person!

Also the app works well and does what it says, reliably.

Dr. Mani's Magic Microbial Mix
Estados Unidos
Tiempo de uso de la aplicación: Alrededor de 1 mes
BOLD respondió 14 de marzo de 2023

Thank you so much for your kind review. We are as so glad to hear of your wonderful experience with our support team. They are always happy to go the extra mile to make sure everything is working well for you! I will be sure to pass along the kudos to our team! Thanks for choosing Bold!

9 de marzo de 2023

Thanks so much bold team for helping us troubleshoot issues with our upsell pop up and getting them fixed so quickly!
We are generally very happy with the app as well and it drives lots of value for us.

Evolve Organic Beauty
Reino Unido
Tiempo de uso de la aplicación: Más de 2 años
BOLD respondió 9 de marzo de 2023

Reviews like yours make our day - thank you for taking the time to write it! We are always here to support you with anything you need. Thank you for choosing Bold!

14 de febrero de 2023

Great app, super helpful customer service - would definitely recommend. Easy to set up discounts and upsells.

The Fable
Australia
Tiempo de uso de la aplicación: Más de 5 años
BOLD respondió 15 de febrero de 2023

Thanks for your wonderful review. We are so happy to hear that it was easy for you to setup your offers. Thanks for choosing Bold!

25 de enero de 2023

Great app to increase your average order value. The support team is even greater thanks to Irfan & Birpal.

Agletless Elastische Veters
Países Bajos
Tiempo de uso de la aplicación: 1 día
BOLD respondió 25 de enero de 2023

Thanks for your kind review. We are so glad to hear that Irfan and Birpal were able to give you the support you needed. Thanks for choosing Bold!

Fecha de modificación: 3 de enero de 2023

Loved this app before it was managed by a new company to my understanding as it does not work with products that have options now, it only shows "Add to Cart" buttons when we need "View Product" buttons as we had before. No one notified us that "Add to Cart" buttons would be put back into our pop ups so we have a ton of orders with no options selected by the customers and we are having to email customers one by one who aren't happy. Tried to ask support for help to no avail. It states features "Design & language customization" but yet no one can help us change the "Add to Cart" buttons back to "View Product" buttons like we had before Bold sold this app to a different company? Really sad as we used to love this app but no one has helped us fix this issue and they simply stopped communicating. Had to delete and find a different app.

UPDATE: After multiple emails back and forth with very vague replies, my developer was able to figure out with the assistance of the app how to edit the "Add to Cart" buttons to be "View Product" so I have adjusted my review since we were finally able to get this fixed from 1 star to 4.

Magic Candle Company
Estados Unidos
Tiempo de uso de la aplicación: 9 meses
BOLD respondió 3 de enero de 2023

Thank you. We appreciate you taking the time to write in with your feedback. Upsell is still owned by Bold, however, Product Options is now managed by Shop Circle. We sincerely apologize for the issues you’ve experienced when the integration did not work as expected. Your feedback is valuable to us, and will help us to do better in the future. 
While you can customize the design using CSS and HTML, the customization you required needed a bit more complex adjustment using other programming languages. Our team has reached out to provide resources for you to look into. Once again, thank you for taking the time to write in.

9 de diciembre de 2022

Bold Upsell has been a great addition to our business. Set up and changing product pairings are extremely easy! Within the first month we have increased sales and looking forward to continuing with the App.

The Plan By Lauren Truslow
Estados Unidos
Tiempo de uso de la aplicación: Alrededor de 1 mes
BOLD respondió 12 de diciembre de 2022

Thanks so much for your review! We are so glad to be a part of your journey to success. Thanks for choosing Bold!

21 de noviembre de 2022

No funciona, no enseña al cliente nada cuando añade al carrito. Hemos pagado esta herramienta para nada. Devolvedme el dinero.

COLD CULTURE
España
Tiempo de uso de la aplicación: 4 días
BOLD respondió 22 de noviembre de 2022

Gracias por escribirnos con tu reseña. Tenga la seguridad de que la aplicación viene con una versión de prueba gratuita, por lo que no se le cobrará por probarla. Upsell requiere que se instale algún código en su tema para que funcione correctamente. Nuestro equipo estará encantado de ayudarle con esto si tiene alguna dificultad con el instalador automático. Por favor, háganoslo saber, nos hemos comunicado por correo electrónico.