BOLD Upsell AI Powered Upsells
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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I like the service given to me by the tech for the app. Parminder was helpful and considerate. And he solves my problem by asking me additional info to solve the case.
Hey there, thank you so much for leaving us a review! We're glad to hear that Parminder was able to get you sorted out with all of your questions and any problems you had. That's what we aim to do!
Please let us know if you have any other questions or comments; we'd be more than happy to assist again.
poor support! charge the service and do not comply. they charged me 3 invoices on the card and sent only 500 upsell messages. I recommend giving up the app.
I regretted
Looks easy, haven't tried yet.
Easy to set up, working well, seeing some boost in products being added to cart.
Just awesome does what it's supposed to. Love the 30 day trail! Great work guys!
I really wanted this app to work well for me, but it just doesn't. Unless I'm missing something (but I've been on with tech support and I don't think that I am) this app is not very customizable. I haven't made my money back at all and I'm wondering if I'm just annoying my existing customers. I just tried to log in and look at my dashboard and I'm not able to access it. All the other upsell apps are much more robust and expensive that I need. I was really rooting for Bold. Will be deleting unless something turns around within the next 3 weeks, and my first month of paying is over.
this app sounds really great. i am hopeful it will help me out as well:-) thank you! also great customer care so far thank you!
I have been using this app a bit and one thing I can say is there some work to do with it. It feels a little to simple, no options of customization, but at the same time there is a lot of customization ONLY if you have an idea of what you wan to do (like literally drawn out) and contact customer support. Once you do that you can basically alter it to however you want. BOLD really strides to have good customer support WHICH IS SO GOOD! They will work with you over and over again until you get it right. Now one thing I can tell you is that YOU NEED TO RUN THROUGH THE OFFERs yourself! This will ensure your find any errors or things not working correctly. So TEST TEST TEST! anything wrong and you can contact them and they will try and help you! One other thing is that I wish they had a test mode because I basically wasted like 70 views just on pure testing (I only have to 200) and also maybe they should give way more views per package. Finally if you want the "After Checkout" Feature you will have to download BOLD Cashier but this will mess around with many many many many MANY things. But overall I think the function of this app offers things that no other app does it just needs a load of tweaking.
Pretty awesome app. This has increased sales in my store for sure. If there's one thing I would change, it would probably make the app a little more mobile friendly.
TL;DR; If you plan to ever make updates to your products, this app will break and you'll have to start from scratch.
I've only had the app for about a month and twice in this time period, my product upsells have randomly stopped working. I've had to reach out to support twice now and I feel like I have to constantly police the app to make sure it works. In many cases, I've made no updates to the products, but been accused of doing so (including in the response to this review). and told that's why the app has broken.
Quite frankly though, even if I made changes to product descriptions or pricing, that's not a good reason for the app to break.
This means that the app is not dynamic, which is super surprising to me. What if someone needs to mass update pricing? Shopify allows users to mass update products via CSVs for a reason - because it's required by many of their users. A premium paid app should support this functionality. There is a reason Shopify set it up so that the handle is treated as a unique identifier... so that users can make updates to products without things breaking.
Also, if you have a lot of unique upsells (we have 50+), it's super time consuming to set up the upsells. You have to collapse and uncollapse fields to set up triggers, and the search function for filtering is very unreliable. Lots of unnecessary UI design on the backend that slows things down for the user.
All-in-all there is much work to be done on this product. I'm not sure how it has such good ratings?
If you're only planning to use this product for 10 or fewer products, it's probably ok though.
Hello there, I just wanted to say thank you for taking the time to leave us a review and share your experiences with the app. I'm very sorry you have been experiencing some troubles with our Upsell app - I want to assure you that having to constantly watch the app is not something you should need to do.
Because each offer is unique, it unfortunately does take a bit of time to set them up. However, there is an option to duplicate your offers! That way, if you're making similar offers, you can easily duplicate & adjust the conditions so that it saves a bit of time.
Regarding the offers not working, that shouldn't be the case unless any changes have been made to the offer product since creating the offer, or it's out of stock. As well as if your plan's view limit has been reached.
I hope this clears things up! Please don't hesitate to respond to our most recent email, and we'd be glad to discuss things further with you if you'd like.