BOLD Upsell AI Powered Upsells
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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TL;DR; If you plan to ever make updates to your products, this app will break and you'll have to start from scratch.
I've only had the app for about a month and twice in this time period, my product upsells have randomly stopped working. I've had to reach out to support twice now and I feel like I have to constantly police the app to make sure it works. In many cases, I've made no updates to the products, but been accused of doing so (including in the response to this review). and told that's why the app has broken.
Quite frankly though, even if I made changes to product descriptions or pricing, that's not a good reason for the app to break.
This means that the app is not dynamic, which is super surprising to me. What if someone needs to mass update pricing? Shopify allows users to mass update products via CSVs for a reason - because it's required by many of their users. A premium paid app should support this functionality. There is a reason Shopify set it up so that the handle is treated as a unique identifier... so that users can make updates to products without things breaking.
Also, if you have a lot of unique upsells (we have 50+), it's super time consuming to set up the upsells. You have to collapse and uncollapse fields to set up triggers, and the search function for filtering is very unreliable. Lots of unnecessary UI design on the backend that slows things down for the user.
All-in-all there is much work to be done on this product. I'm not sure how it has such good ratings?
If you're only planning to use this product for 10 or fewer products, it's probably ok though.
Hello there, I just wanted to say thank you for taking the time to leave us a review and share your experiences with the app. I'm very sorry you have been experiencing some troubles with our Upsell app - I want to assure you that having to constantly watch the app is not something you should need to do.
Because each offer is unique, it unfortunately does take a bit of time to set them up. However, there is an option to duplicate your offers! That way, if you're making similar offers, you can easily duplicate & adjust the conditions so that it saves a bit of time.
Regarding the offers not working, that shouldn't be the case unless any changes have been made to the offer product since creating the offer, or it's out of stock. As well as if your plan's view limit has been reached.
I hope this clears things up! Please don't hesitate to respond to our most recent email, and we'd be glad to discuss things further with you if you'd like.
Pretty awesome app. This has increased sales in my store for sure. If there's one thing I would change, it would probably make the app a little more mobile friendly.
These guys make awesome apps, but they forget we have to run a store. It would cost a small fortune to install every app they have, all equally important, they say. Why not combine apps and offer 3 to 5 instead of 20? How about offering to install the app for free, rather than tacking on yet another charge of $25.00. Love your apps, they work great. But you are nickle and diming us to death.
crystalsbynature.com
Bold Upsell has been a great addition to our business. Set up and changing product pairings are extremely easy! Within the first month we have increased sales and looking forward to continuing with the App.
Thanks so much for your review! We are so glad to be a part of your journey to success. Thanks for choosing Bold!
I do not know how to get it set up
nice, but needs cash to work, so no 5 stars . filling empty space so review is accepted otherwise they don't let me submit review
The app lacks BASIC customization like changing background colors and text, for that though, they have a development team... that will YES charge you... apart from the milking every month you will get from them
Thank you for your honest feedback - we are sorry to hear about the technical issues you are experiencing with the CSS customization that is available in app. We would like a second chance to get you set up for success! We have confirmed that one of our experts has reached out via your ticket email, please keep an eye out and we are standing by to help!
Pretty good upsell app. Only slight issue I have with it is that it is not able to remove the original product that was added to cart once the customer has chosen the upsell product. This would really help for my store. Otherwise good app.
This app is quite nice as it targets the customer when they are ready to check out and prompts. Another positive is that you can customise the products offered and what product exactly the trigger is.
Nice!
I bought this app and it didn't work. I contacted support and they said they would fix my installation, but it never worked even after waiting 24 hours. I ended up losing 2 days of upsells during a promotion for valentine's day and waiting for them to make it work. Ended up uninstalling on day 3 and buying another app.