BOLD Upsell: Upsell Everywhere , 1 571 avis
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This is the best app out there. You must get it , it's easy and oh boy it works. Thank you guys and thanks to those programmers for the awesome job.
didn't do as well as i wished. I thought that the customer support wasn't good and there were a lot of technical issues.
Hello there. I'm very sorry that you had a poor experience with our app and customer service team; that's certainly not how we want our merchants to feel after using our apps or interacting with us!
I've looked into your correspondence, and it seems as though the 'Add to Cart' button is for some reason not showing up on your upsell offer. I can assure you that one of our specialists, Brysen, is currently looking into this and will get back to you on that as soon as possible!
We hope you'll give us another chance to show you our best side, and allow you to try the app out how it should be working.
I needed assistance when I first installed the app and Cody on live chat helped me out and even gave me some articles to help me set things up correctly..Great Customer Service Cody!!
I would prefer if there was a step by step video but, I think that I set up my offer to my customers easily enough. It is my first one so I guess I don't know, what I don't know. I will let you know in the future if it is actually more compilated then I thought
Very good up , working well , the support are awsome , very fast respon, and very helpfull , I especially want to thank Brendin who helped me alot ! and does a very good work with my theme, thank you very much again!!!
The worst customer service in the world! Οur store had to be open on Monday, but we are still waiting for Bold support to respond. We lost 12 days on this app. We sent a message before the installation to cancel it because we didn't have time, but instead, they proceeded with the installation of the code. They duplicated our theme to install the app code, they renamed the one to Bold Upsell and installed the code to the Other one. Now we don't know which one is the original and we're waiting for the support team to remove the code. (5 days now).
Hi there. I just wanted to sincerely apologize for the mix-up, as I can completely empathize with how much it affected your store's launch. Unfortunately due to the mix-up, our team had installed the app's code rather than removed it.
We had hoped to discuss the situation over the phone with you, however couldn't reach you. I just wanted to let you know that as of September 10, the code has been successfully removed from your themes.
Again, I just wanted to apologize profusely for the issues this has caused your store. It's certainly not what we want our merchants to experience while they are using our apps.
If you have no background in backend work building website apps I do not recommend their apps. They had to do some liquid install. After it completed I just happened to stumble upon realizing my store was no longer functioning! THEY DO NOT HAVE 24 HOUR CUSTOMER SUPPORT. MY STORE CURRENTLY CANNOT PROCESS A SALE AND I'M STILL WAITING FOR A RETURN CALL EVEN AFTER CHOOSING THE EMERGENCY OPTION WHEN CALLING.
MY COMPANY WILL BE DELETING ALL APPS ASSOCIATED WITH BOLD. WE CANNOT CALCULATE HOW MANY LOST SALES BUT WE'RE SURE IT IS QUITE A FEW.
Don't waste your time can't do what it says it does without you buying pretty much all the Bold apps $$$
I was told I would have to uninstall all the apps that i have been using for the past 2 years on over 150 products, just so i can get the upsell app to select more than one option.
Also was told that there's not enough data for the bold brain, even though we have been online for 2 years with almost 3000 sales... not sure how much more data you need for something that's supposed to be smarter than me...
Hi there, thanks so much for taking the time to leave a review of our app.I'm deeply sorry to hear about that you weren't satisfied with our app - our apps specialists have reached out, and I hope that we're able to come to a resolution. Thank you so much.
As usual with Bold Apps, you get a lot of bang for your buck and your customers will be happy like Pharell! Great stuff.
****ing app disabled my cart page. I didn't know until a week after when a customer asked me why products added to his cart wasn't showing up on the cart page. I thought it was a facebook tracking issue. I wasted a lot of money because of this app.