BOLD Upsell AI Powered Upsells
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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I’m sure the app is fine. Unfortunately the customer service is terrible! Really don’t recommend this app if the device is this bad early on.
Hello there! Thank you for taking the time to leave us a review and this feedback. We apologize for the potential miscommunication - it appears as though you may have not received an email from our installation specialist, Taylor, last Tuesday.
A couple of our other specialists have followed up with you and we hope you are receiving our emails! In the case that they haven't gone through properly, feel free to let me know here and I'll be able to relay that to our specialists.
We hope to hear from you so we can get everything sorted out properly! We'd love to be able to help you out with the installation and get the app working for you so you can see if it's right for your store.
Closed my store for days!
This Product Upsell app caused my store to be down for five days until Shopify stepped in to fix it. Injected scripts were being pushed into my store by the app which prevented our shipping methods to load – hence prevented customers to make a purchase.
Bold couldn’t care less when they got involved, I got the most uninterested answer and they did not seem to find a reason to look further into it for other customers to avoid the same error.
Five days without sales - that’s pretty expensive.
a good and useful customer service 80% satisfied after using it I really enjoy it and i do highly recommend it
Tried it for a while. Really enjoyed the app. But... had to uninstall.
Here is the reason (by the way the app works great):
It just doesn't work with my theme. My theme comes with, certain options, when people add the items to the cart, they can still stay on the same page. With this app, it didn't work. I know there are ways around this problem, by adding ajax to the add to cart button, and etc... Or there are some apps do the job, but, it is not the same and doesn't look good when there is a banner at the bottom.
If this app works with, my theme in the future, without changing my cart option , then i will be installing again. It might be a good idea to work on this issue, because, when our customers don't stay on the page after adding the items to the cart, there is no point of upselling our products. They get frustrated, and either abandon the cart, or leave the site. Something to think about.
I'm not commenting on the value of the app but on the quality of support form Bold Commerce. They tops in book. I installed Product Upsell and began receiving an error code in the product description fields. I thought is was upsell. I contacted shopify, shopify contacted Bold Commerce. Bold Commerce support actually took the time to go into the code and determined the issue was with some code conflict inserted by another app. My hat's off to the support team, Henrique, Michelle, Ron and Dan, at Bold Commerce.
1 Star because it's not good enough that your old code stays behind and slows up the theme. I don't think it's good enough that you won't help uninstall the code..
Thank you so much for you feedback. Residual code from Bold Upsell should not slow down your site in any way, but if you are experiencing slow speeds our team would be more than happy to remove that code for you. One of our Merchant Success Specialists have reached out to remove the code and provide any other support you might need regarding Bold Upsell or any of our other apps.
Kelsey from Bold helped me a lot with the app. Great job making sure the app was optimized for my theme
No funciona, no enseña al cliente nada cuando añade al carrito. Hemos pagado esta herramienta para nada. Devolvedme el dinero.
Gracias por escribirnos con tu reseña. Tenga la seguridad de que la aplicación viene con una versión de prueba gratuita, por lo que no se le cobrará por probarla. Upsell requiere que se instale algún código en su tema para que funcione correctamente. Nuestro equipo estará encantado de ayudarle con esto si tiene alguna dificultad con el instalador automático. Por favor, háganoslo saber, nos hemos comunicado por correo electrónico.
It's a great idea and if it's right for your type of products, it's a definite keeper.
I was hesitant to subscribe to this app since my business is just in the early stages, but I have many products that my customers will greatly benefit from the accessories and I wanted to make it as easy as possible for them to find them. I tried a couple of free and cheaper apps and there were constant limits and weird glitches. This app works flawlessly and it's beautiful. If you don't get any other apps, get a few from these guys... They are well worth the money!