BOLD AI Upsell & Cross‑Sell

This app just stopped working for no reason and I didn't get notified... :(.

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Terrible customer service. no help with my issues

Installed the app, but it never really worked on my website. Spoke with support, but they were unable to help directly, told me they would escalate. I am paying, but the app doesn't work on the website.

impossible to figure out how to downgrade from the most expensive option and no blinkin help to do it.

Glitchy, not mobile friendly, slow backend interface, reporting does not work, and not accessible! Relayed my accessibility compliance concerns to no avail.

Totally buggy when set up, after lots of work got it to work, but check back in and it hasn't been firing this whole time. 6 months of fees and they are only offering ONE MONTH of refund. I have no idea how they make so much money and sponsor podcast ads. In our extensive experience these apps never ever ever work properly and despite making a massive amount of money for them, this team NEVER takes responsibility. Also the UX is always so awful. Infuriating, and false advertising.

Customer service is awful, I needed help with using two of the apps to create a BOGO sale. They got back to me at first to answer one of my questions and went on to ignoring me completely. This happened 3 times this year, I contacted them for help each time and each time they would respond once or twice and then nothing anymore.I probably sent 7 emails asking for help - nothing.
Don't get any of their apps unless you are able to help yourself with questions because these people wont help you.
I would give 0 stars if I could.

Doesn't work. Will assuredly break your store and you will lose customers after installing this app, just like we did.

We got sales from this app, no doubt about that. But this app destroyed my loads times, even worse if you cleared your cookies and browser history the site appeared quick for the first few pages loads until the bold app scripts did something. And this was happening on even the collection pages where the app was doing nothing in terms of functionality.

I hired a speed optimisation expert and he thought it could be the app. He deleted the app and any leftover code and the site went from loading 6-7 seconds on most occasions down to less than 2 seconds!!!

I've had this installed for probably over a year and I'm embarrassed I didn't spot this. Conversions rates are through the roof so I'd dread to think how much revenue this app has cost me over the year. I don't usually write reviews but something needs doing, Shopify shouldn't allow this.