BOLD Upsell AI Powered Upsells

The worst customer service in the world! Οur store had to be open on Monday, but we are still waiting for Bold support to respond. We lost 12 days on this app. We sent a message before the installation to cancel it because we didn't have time, but instead, they proceeded with the installation of the code. They duplicated our theme to install the app code, they renamed the one to Bold Upsell and installed the code to the Other one. Now we don't know which one is the original and we're waiting for the support team to remove the code. (5 days now).

If you have no background in backend work building website apps I do not recommend their apps. They had to do some liquid install. After it completed I just happened to stumble upon realizing my store was no longer functioning! THEY DO NOT HAVE 24 HOUR CUSTOMER SUPPORT. MY STORE CURRENTLY CANNOT PROCESS A SALE AND I'M STILL WAITING FOR A RETURN CALL EVEN AFTER CHOOSING THE EMERGENCY OPTION WHEN CALLING.
MY COMPANY WILL BE DELETING ALL APPS ASSOCIATED WITH BOLD. WE CANNOT CALCULATE HOW MANY LOST SALES BUT WE'RE SURE IT IS QUITE A FEW.

Don't waste your time can't do what it says it does without you buying pretty much all the Bold apps $$$

I was told I would have to uninstall all the apps that i have been using for the past 2 years on over 150 products, just so i can get the upsell app to select more than one option.

Also was told that there's not enough data for the bold brain, even though we have been online for 2 years with almost 3000 sales... not sure how much more data you need for something that's supposed to be smarter than me...

As usual with Bold Apps, you get a lot of bang for your buck and your customers will be happy like Pharell! Great stuff.

****ing app disabled my cart page. I didn't know until a week after when a customer asked me why products added to his cart wasn't showing up on the cart page. I thought it was a facebook tracking issue. I wasted a lot of money because of this app.

Great app, well worth the money.

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Great app but can have small bugs here and there like offers getting mixed up together or not showing at all

Dan on the support team was super helpful! I had two or three issues that he fixed quickly, and he sent me personalized videos to help with my specific problem. The app has some glitches depending on what theme you use in shopify. For some reason mine added some text at the bottom when the customer clicked on the upsell item. The support team also helped me fix those glitches. Also, it's a little confusing that crossells are also called upsells in the app. Anyway, just some feedback. Thanks, guys!

Pro: Staffs are friendly and helpful
Cons:
.No support 24/7. The wait was long (My store was paused 3 days because I needed this app and already paid for it)
.30/200 views were just for figuring out if the app was working.
.Charge per view was unfair since it doesn't guarantee sales
.App was not very responsive. Took it long enough before it is loaded and customers may have skipped to cart already.
.Should add more features like more title characters
=> Overall, ClickFunnel offers cross-sell and upsell with email support and more for the same cost. Here if you get more than 5000 views you will get charged like $90. Clickfunnel charges $97 for unlimited views (so they are technically the same thing but ClickFunnel offers more)

BE VERY careful downloading this app.

We used it for a few days and decided to uninstall it. For the next two weeks our sales dipped significantly. Our Landing page views to link clicks went from 80% ratio to 50% ratio. Finally found this out today and realized it was a bunch of rogue code left over by Bold. Page speed went from 90 to 50.

In the process of trying to uninstall all of it following their "tutorial" right now and half of the code I need to delete I cannot even find.

The app works great when it's installed, but be really careful.