BOLD Upsell AI Powered Upsells

BOLD Upsell AI Powered Upsells

评论 (1,559)

整体评分
4.6
每个评分等级的数量
  • 85% 的评分是 5 星
  • 7% 的评分是 4 星
  • 2% 的评分是 3 星
  • 1% 的评分是 2 星
  • 4% 的评分是 1 星
2018年7月25日

Useful app, but still limited in conjunction with Bold Commerce's Discount App because what would really be helpful is automatically applying discounts to Carts when qualifiers are met. Upsell and Discount can't do this and it's too bad. EXCELLENT SERVICE TEAM though - shout outs to Abhijit.

Sharkbanzusa
美国
2年多 人在使用应用
2020年12月3日

The design is a little poor but functionnalities are very well done, it's very interoperable (like with side-cart functionnalities of other editor) and reporting is very good. Lots of possibilities and settings.

Chefclub
法国
大约2年 人在使用应用
2016年7月23日

Great app, the ability to customize their awful looking CSS leaves something to be desired.

Glacier Nutrition
美国
大约2年 人在使用应用
编辑时间:2023年1月3日

Loved this app before it was managed by a new company to my understanding as it does not work with products that have options now, it only shows "Add to Cart" buttons when we need "View Product" buttons as we had before. No one notified us that "Add to Cart" buttons would be put back into our pop ups so we have a ton of orders with no options selected by the customers and we are having to email customers one by one who aren't happy. Tried to ask support for help to no avail. It states features "Design & language customization" but yet no one can help us change the "Add to Cart" buttons back to "View Product" buttons like we had before Bold sold this app to a different company? Really sad as we used to love this app but no one has helped us fix this issue and they simply stopped communicating. Had to delete and find a different app.

UPDATE: After multiple emails back and forth with very vague replies, my developer was able to figure out with the assistance of the app how to edit the "Add to Cart" buttons to be "View Product" so I have adjusted my review since we were finally able to get this fixed from 1 star to 4.

Magic Candle Company
美国
大约2年 人在使用应用
BOLD已回复 2023年1月3日

Thank you. We appreciate you taking the time to write in with your feedback. Upsell is still owned by Bold, however, Product Options is now managed by Shop Circle. We sincerely apologize for the issues you’ve experienced when the integration did not work as expected. Your feedback is valuable to us, and will help us to do better in the future. 
While you can customize the design using CSS and HTML, the customization you required needed a bit more complex adjustment using other programming languages. Our team has reached out to provide resources for you to look into. Once again, thank you for taking the time to write in.

编辑时间:2019年4月22日

The Product Upsell app combined with the Product Discount app was easy to set up and works very well. We have been using different Bold products since we migrated to Shopify and I have to say Bold has the best support! They reply quickly and go out of their way to keep customers happy. If you have the choice between a Bold app and a similar app by another company I would choose Bold every single time!

Update - I am lowering this 5 star to a 4 star until they fix the reporting in the app. We need detailed reports of how the different products preform and there is no way to currently do this.

Tryhairmax
美国
大约2年 人在使用应用
2017年3月24日

I only give it a four because I have not had a chance to start setting up products yet. However, if this app works as well as the customer service I have received from Brendin, then the 5 Stars will not be enough to show how happy I am. I am very grateful for the prompt responses and resolves I have experienced with Brendin. Thank you Bold team and Brendin. I look forward to using this app and hope that it helps me reach the goal I am aiming for.

Home Sweet Dog Home
美国
接近2年 人在使用应用
2018年1月21日

this app is a time saver for sure, but it could do with being a bit more customisable with an easier interface!

https://www.kgmcollective.com/

Mgky
英国
接近2年 人在使用应用
2013年9月19日

We use Product Upsell on our site to suggest add on items for our iPad kiosk sales. It works great and we love it.

Lilitab
美国
大约1年 人在使用应用
2019年8月5日

We've never had upsell for our customers so from the very beginning of trying Bold Upsell helped us to increase AOV, sell more units, move certain items specially etc.

Pop-up was not user friendly especially for MObile but our Devs optimized it per our design and needs. It's working perfectly.

There are still issues like Upsell doesn't recognize that item doesn't have enough stock to fulfill customers needs and they're getting error later at checkout. Our customers were able to add 10 qty from upsell but item didn't have stock and customer got error message at checkout forcing customer to make more extra steps instead of checkout.

So we've went and restrict to allow 3 qty max per each upsell product.

But other than above issues, it's working perfectly as expected for such kind of apps.

We cannot count exact increase in business according to just this app as we've done many things to increase conversion as well as design and speed optimization. But overall we're seeing ave. 75% increase month over month comparing with 2018.
95% usually really informative and helpful, really resolves issues. Just sometimes there is a confusion when another person jumps into the conversation helping cleaning tickets instead of original person. Those jump in people can give wrong reply or cannot really resolve original issue as they looks like simply didn't go through whole correspondence in order to address the issue properly.

We have to explain the issue from the beginning that is annoying. It's ok for jumping in new people just they need to spend more time before contacting clients back instead of passing this to us. We're expecting to receive resolved issue.

However it happens rare. Overall support is really helpful.

Hustler Hollywood
美国
接近2年 人在使用应用
BOLD已回复 2019年8月6日

Hi there! Thanks so much for the review and feedback. We appreciate these types of responses from our merchants, as we're always working to improve our support process and provide better service to our clients. I'll be sure to pass this on to our team manager.

We're glad to see that you're seeing such an increase in order value and hope to work with you again soon!

2022年2月4日

Application que je recommande, le service client est très réactif (Esha pour ma part). Il serait intéressant d'améliorer le design par défaut sur le front office, j'ai du mettre un coup de CSS pour que ca fasse davantage dans l'air du temps

JOLT™ FR
安道尔
接近2年 人在使用应用
BOLD已回复 2022年2月9日

Thank you for your review! Feedback like yours is valuable to us. It lets us know where we we are on the right track, and where we need to improve! Thank you for choosing Bold!