Bold Upsell ‑ True upsells! , 1,551 則評價
For what you pay the support is terrible always making you wait. They respond and say yeah yea we understand your concerns but you'll have to wait for our guys to help you. March 21st last heard after weeks of going back and forth. It's a new month April and still no support. I don't think this app because 95% of our sales are mobile phones and the app is mumbo jumbo on mobile phones the text is out of place and really scares your customers away vs. an attractive upsell layout. -Scott
1. It's so difficult to use. You can't see what your cross-sell & upsell flow is cearly. Carthook does a much better job but it's too expensive.
2. It breaks down multiple functions to multiple apps and charge you much more. Want a discount function for your upsell? Buy a Discount app separately:-)
Support personnel excellent-tried several upsells and they worked at will -showing correct upsells one day and another the other day -maybe i was doing something wrong which i was not able to find out
The initial code installation is very hard if you don't know any liquid coding so prepare to pay for the installation as well. (Which I don't think should be paid). If I'm paying per month to use the app, the company should install it for Free.
So far what bugs me the most is that the basic level doesn't really provide any reporting so for these reasons I rate this as a two star app.
One star goes to customer services and the other for usability.
We still use the app but most likely will switch if we see some other app with all features included.
Incredibly fiddly, can easily stop working for absolutely no rhyme nor reason and unfortunately we found this to be a bit of a cheeky way to extort money out of Shopify store owners. This simple app should really be including in the "Product Discount" app. Really this app is useless for most store owners unless you also buy Bold Apps' "Product Discount" app which we think UK Trading Standards would be interested to learn about. We think that's below the belt. Secondly, whilst this app, when working, will do your business a lot of good, when it's not working Bold Apps just don't come up to the mark with support. The company took a holiday on Black Friday, yes Black Friday. All of their apps stopped working. This caused our business no end of emails from clients requesting clarification on offers we advertised but weren't actually offering come checkout. Bold Apps took a couple of days to fix the issue, left little explanation, didn't really apologise or even have the courtesy to answer our emails - we were not the only ones just take a peak at their Facebook page. We therefore couldn't trust them so have uninstalled all of their pay monthly apps and have gone with a service that now offers the same service for....£0.00.
When it works it's great. When it's buggy it's terrible and the support team seems to be pretty disorganized and seems to make things worse rather than fixing issues. Quite a shame for a paid plugin..
Has been very flakey for us since installation. Had it as a pop up prompt when you added something to the basket and most of the time it didn't load. Next switched it to prompt the user during the checkout and again, most of the time didn't load. We've had numerous customers contact us asking 'why didn't we get this offer?'. From what I can see, the customer is only prompted with the offer once the whole page has loaded and I think in most cases they're not letting the whole page load and therefore not being prompted. Other than these issues, setup was nice and easy and did show promise. Sadly for us though, we have uninstalled.
Set everything up and it was working fine, then after a few abandoned checkouts I find the upsell box isn't displaying the upsells I set up, just random items from the store.
Well, it works as expected, but after installing and configuring, I've been surprised to find that the application is quite anesthetized, as it does not give a discount after pairing the products. Then I saw that this feature can be turned on when I buy another application for $100 a month. Such a bullshit!
Anyway, I found a free app that adds great work after the discount products are added to the cart: Upsell Bundles (Free) This app works well together this Product Upsell.
My hope is that we are living in a consumer based society, but that's a tremendous drain and misleading! I do not like these types of sellers. What is a bundle upsell with no discount offered? This application has no value in itself, it is simply paired two products, no more.
*update* I received a call from help department after leaving this review and they were very eager to get my installation working. So, they seem to have quick support if needed. However, I'm still not interested installing the app because of my misunderstanding of the pricing.
I installed the app but it wouldn't work and there is no documentation to assist in installation beyond the "install" button, instead they tell you to contact them for a professional installation (you must pay).
Weirdly, after I clicked the "install button, my site was slowed down even though the upsells weren't working at all.
I also didn't realize that the starting price point is PER VIEW of the upsell, so it becomes pricey if you want all of your customers to get the upsells.
I deleted the app.
I use another bold product that I like quite a bit but I was disappointed with this one.