Bold Upsell ‑ True Upsells! , 1,566 則評價
Loved this app before it was managed by a new company to my understanding as it does not work with products that have options now, it only shows "Add to Cart" buttons when we need "View Product" buttons as we had before. No one notified us that "Add to Cart" buttons would be put back into our pop ups so we have a ton of orders with no options selected by the customers and we are having to email customers one by one who aren't happy. Tried to ask support for help to no avail. It states features "Design & language customization" but yet no one can help us change the "Add to Cart" buttons back to "View Product" buttons like we had before Bold sold this app to a different company? Really sad as we used to love this app but no one has helped us fix this issue and they simply stopped communicating. Had to delete and find a different app.
UPDATE: After multiple emails back and forth with very vague replies, my developer was able to figure out with the assistance of the app how to edit the "Add to Cart" buttons to be "View Product" so I have adjusted my review since we were finally able to get this fixed from 1 star to 4.
Thank you. We appreciate you taking the time to write in with your feedback. Upsell is still owned by Bold, however, Product Options is now managed by Shop Circle. We sincerely apologize for the issues you’ve experienced when the integration did not work as expected. Your feedback is valuable to us, and will help us to do better in the future. While you can customize the design using CSS and HTML, the customization you required needed a bit more complex adjustment using other programming languages. Our team has reached out to provide resources for you to look into. Once again, thank you for taking the time to write in.
Bold Upsell has been a great addition to our business. Set up and changing product pairings are extremely easy! Within the first month we have increased sales and looking forward to continuing with the App.
Thanks so much for your review! We are so glad to be a part of your journey to success. Thanks for choosing Bold!
I like this app a lot. Only thing I've noticed is that when checking out in my store, you have to press the checkout button twice to initiate the app to kick in. Normally you would only need to press it once to checkout.
Other than that, I like it.
Easy to use, fast support. I just wish that there were more reporting options to view additional breakdowns of the sales data.
It's great - so easy to use! I only wish I could offer a discounted price on my upsell without having to pay extra for it.
We ran into an issue few days ago and Wally did an excellent job identifying, fixing and going above and beyond in his work.
We recently installed this app so haven't used it enough yet for to comment on any increase in sales, but the set up was very easy and self-explanatory which is always a win for us.
Very easy to use interface. Customer support has been helpful, thanks BoldApps.
Lots of flexibility. Works well when combined with the Discount and Motivator app. Easy to use for non-techies. Great customer support!
I've just started using this app, so that's why I've only given 4 stars right now, but I'm sure it's worthy of 5. It's so simple to use and the customer service I received when I had questions about using it with the Product Discount app I already had installed was amazing. Ron was super helpful and quick!