Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to boost sales and average order value through targeted upsell offers. It's known for its user-friendly interface, customization features, and smooth integration with other apps. The app's customer service is also highly praised for its responsiveness and helpfulness. Some merchants have reported the app quickly paying for itself, though a few have encountered issues with updates and theme compatibility. It's particularly useful for BOGO offers, cross-selling, and promoting lesser-known products.

November 8, 2023

Price is too high. And I wish the upsale would work at checkout. Now that shopify has updated to their one step checkout. We have lost that feature (unless there is something we are missing)
Also would like to have more control over the design. Its very limited.

HERRICK STORE
United States
Over 3 years using the app
BOLD replied November 17, 2023

Thank you for writing in with your feedback! Our team has reached out to provide some assistance to you. We would love to help get you back on track! We are always standing by to help you anytime you need it.

May 25, 2023

BE VERY careful downloading this app.

We used it for a few days and decided to uninstall it. For the next two weeks our sales dipped significantly. Our Landing page views to link clicks went from 80% ratio to 50% ratio. Finally found this out today and realized it was a bunch of rogue code left over by Bold. Page speed went from 90 to 50.

In the process of trying to uninstall all of it following their "tutorial" right now and half of the code I need to delete I cannot even find.

The app works great when it's installed, but be really careful.

Mad Kandi
United States
7 days using the app
BOLD replied May 30, 2023

Thanks for taking the time to write in! We are sorry to hear that you experienced a page speed issue with your store. I can confirm our dedicated install team has been in contact with you to help. While Upsell does require some code to function, it should not have a significant impact on your store load speed. Our team would also be happy to take a closer look if you would like to try again in the future. Just let us know!

November 13, 2015

pretty limited functionality, had some issues with set up and usage. support was super slow.

Lstn
United States
Over 8 years using the app
April 27, 2014

Love this app, great way to offer something extra to entice our customers. Only problem we've had is that is doesn't pop up in all circumstances, fixing this issue would change my rating to 5 stars!

Boost n Blend
Australia
Almost 8 years using the app
October 2, 2018

The app seems solid enough but I am not convinced that this is the most effective upsell app. It would be great if Bold kept on top of making it return a higher percentage of upsells and a higher order value, but it's a solid app. Check out our upsells with this app at http://www.katysboutique.co.uk

Katys Boutique
United States
Over 4 years using the app
October 19, 2016

Love the idea, and the price seems right.... i just installed it yesterday and have had zero conversions so far, but it looks like it was only viewed twice... anyway, thats 0 for 2 so far, I'll update the review after I get some more data. My fingers are crossed.

Listener Kids Store
United States
About 4 years using the app
April 4, 2016

This is really simple way to create a reliable upselling function. It's not cheap but it works.

51b De Beauvoir Road Hackney
United Kingdom
Over 3 years using the app
September 26, 2019

This app is generally good to use however the reporting analytics are quite poor. You are unable to choose a date range for certain reports which doesn't help if you're wanting to report monthly on what & isn't working when it comes to upsells. Massive improvements need to be made for reports, especially for what you pay for the app!

SWIISH
Australia
About 3 years using the app
BOLD replied September 27, 2019

Hi there! Thank you so much for taking the time to leave us feedback about our app. We really appreciate it, as we are always looking for ways to improve the app. I see that our specialist, Grant, was able to answer your question with regards to breaking down the analytics based on collection. I'm very sorry that we are unable to do that at this time.

I'll be sure to pass the request along to our developers! Hopefully one day soon we are able to get that updated and make the analytics reporting more fluid.

Edited October 3, 2018

Review used to be a 5, now it's a 3. Was told my urgent request would be fixed right away and come to find out it was never fixed. It's now been over 24 hours and I'm being told it will be 2-3 more days.

DAZI
United States
Almost 3 years using the app
Edited July 21, 2017

This was a great app until the recent revision. You can display ONLY 3 upsell products. Even if you upsell a collection of 5 or combine two upsells of 3 it will still only show the customer 3 products that are chosen at random. If you need the customer to see more than 3 products, stay away from this app.
Update..... Changed 1 star to 3 stars. We've had to add Product Options app to go along with Product Upsell to accomplish what we were doing with only Upsell before. Additional monthly fee. Still think Bold should have been more open with us before 'fixing' our Upsell. However, they did a free install and 4 months no fee.

Dishmaster Faucet
United States
Over 2 years using the app