Bold Upsell ‑ True upsells! , 1,564 reviews
WOW.... Worst APP EVER!!! They try to upsell with another app to make the upsell feature work properly (the app is not in this store but on their website) and that broke my cart (Their other app that was needed for the upsells forced my cart to go to thier website for processing, so all your Discount coupons will no longer work now) So I uninstalled and my cat is broken :( ... Bummer! Now I have to work out how to fix as I uninstall all their apps. Total scam. My 1st review here. Watch out. Don't tell me I didn't warn you. I do not like spreading bad news, and spread good, but this has to be known.
If you have no background in backend work building website apps I do not recommend their apps. They had to do some liquid install. After it completed I just happened to stumble upon realizing my store was no longer functioning! THEY DO NOT HAVE 24 HOUR CUSTOMER SUPPORT. MY STORE CURRENTLY CANNOT PROCESS A SALE AND I'M STILL WAITING FOR A RETURN CALL EVEN AFTER CHOOSING THE EMERGENCY OPTION WHEN CALLING.
MY COMPANY WILL BE DELETING ALL APPS ASSOCIATED WITH BOLD. WE CANNOT CALCULATE HOW MANY LOST SALES BUT WE'RE SURE IT IS QUITE A FEW.
This app is a total fraud. When i installed they gave me customer service in my countries standard timings. the moment i was on boarded they were gone. i had problems and reached out to them multiple times but they were too inefficient and did not care to solve customer grievances. Their app features dont work and they will charge you for no reason. they will reply to you and ask for money after the trial is over to give you support. Worst app. fake app. dont install.
Why it says that it's possible to configure bogo in the descreption while it's not... what a waste of time ...
App does not work as advertised. Waste of hours of setup and reading about how to put this into our store.
The product lists do not refresh. Product search to setup BOGO's after they are 'hidden' will never show in the list - we have 60,000 products and paging through 100 at a time to find your newly created hidden product is no practical.
User interface is horrible. Requires multiple apps to install for a simple BOGO offer to generate.
poor support! charge the service and do not comply. they charged me 3 invoices on the card and sent only 500 upsell messages. I recommend giving up the app.
This is a bad review and it's actually the first time I do a bad review on a product!
I have installed and paid for 2 products from bold (discount products and upsell). I manage to install many apps on my site and do many customs changes to my site but the one from bold was a bit hard and asked bold to install liquid as I couldn't figure it out - paid for it and it was done after 2 days .few days after had to update my theme (parallax) and all went fine except bold products of that needed a brand new installation of liquid codes and of course even though it was 2 days after I paid for first installation and paid for the products bold asked me to pay for it again. wanted to share this info so regular people that are not expert in custom codes be ready to have a nightmare with this products! as every time you will update your website theme you will have to pay again to bold to install their products that by the way are not cheap.enjoy.
I never leave poor reviews, but this app is bad, like really bad - like I wish I could rate it -5 Stars bad. I'm shocked there are so many positive reviews, because I've had nothing but 100% problems and bugs.
I have a long email thread between me and customer service, I've given them access to our store's back office, have had several of their 'gurus' take a look and even they can't figure it out. I'm not sure if there gurus are actual developers or random panhandlers picked from the streets. There's nothing special about our theme, and I disabled all third-party apps too. The app never works correctly and the UI/UX is so outdated you'll feel like you're surfing the web when the internet first came out #throwback
Overall, this app is about as bad as it gets.
Customer service is awful, I needed help with using two of the apps to create a BOGO sale. They got back to me at first to answer one of my questions and went on to ignoring me completely. This happened 3 times this year, I contacted them for help each time and each time they would respond once or twice and then nothing anymore.I probably sent 7 emails asking for help - nothing.
Don't get any of their apps unless you are able to help yourself with questions because these people wont help you.
I would give 0 stars if I could.
When I choose an App it's because I want something that is supposed to be fast and simple to set up. I just wasted hours plus $9.99 on this. Tried everything to get the upsell to work but nada every time. Very frustrating, now back to square one.