Totally buggy when set up, after lots of work got it to work, but check back in and it hasn't been firing this whole time. 6 months of fees and they are only offering ONE MONTH of refund. I have no idea how they make so much money and sponsor podcast ads. In our extensive experience these apps never ever ever work properly and despite making a massive amount of money for them, this team NEVER takes responsibility. Also the UX is always so awful. Infuriating, and false advertising.
WORST CUSTOMER SERVICE EVER !!!!!!!! they use some call center who knows nothing about the app and they don't even advise you in any way. it's a pity for such a famous app.
AWFUL! First adding this to checkout removed my checkout button and replaced it with ... Then the price is absolutely ridiculous, they charge for views even though they have no impact on a sale. I uninstalled this App went an poured myself a large RAREBREED Wild Turkey whiskey and came back to the app store and found a much better app that charges for actually DOING something!
The app lacks BASIC customization like changing background colors and text, for that though, they have a development team... that will YES charge you... apart from the milking every month you will get from them
Thank you for your honest feedback - we are sorry to hear about the technical issues you are experiencing with the CSS customization that is available in app. We would like a second chance to get you set up for success! We have confirmed that one of our experts has reached out via your ticket email, please keep an eye out and we are standing by to help!
1 Star because it's not good enough that your old code stays behind and slows up the theme. I don't think it's good enough that you won't help uninstall the code..
Thank you so much for you feedback. Residual code from Bold Upsell should not slow down your site in any way, but if you are experiencing slow speeds our team would be more than happy to remove that code for you. One of our Merchant Success Specialists have reached out to remove the code and provide any other support you might need regarding Bold Upsell or any of our other apps.
The Rotten Fruit Box
Another one of Bold apps that is full of bugs and for which we are charged handsomely. On the last upsell I lost $32.36 because the discount was calculated wrong. When I raise the issues, the only answer we get is someone will look into it. Refunding some of the monthly fees we are charged is never an option.
Thank you so much for your feedback. We are so sorry to hear that you were experiencing issues with your product prices. One of our merchant success specialists have reached out to resolve the issues you were experiencing.
i really dont know why people bother with this app as its not a true upsell app, its more a frequently bought together or recommendations app. it doesnt create discounts for the upsell which is the whole point of upselling is to give a discount so they buy. when i did test it it also didnt work, i wouldnt spend money at all on this app as there are much cheaper apps that do what this does but in a more simpler and better way.
The Rest Is Still Unwritten
Customer service on this app is among the worst I've seen. I was charged $90 upon install and 20 minutes later I was asking for a refund because in a blog post it was advertised this app does Post Purchase Upsell when in fact, it did not. That's another app. I requested a refund and customer service made me run through hoops and hoops for a simple refund/reversal for a charge 20 minutes ago. They want a bill number which has not been generated yet. I'm unable to understand why it's so difficult to refund someone who hasn't even used your app for an hour. I have contacted Shopify Support who also said it's not possible to provide a billing number as the invoice was not paid yet. They requested I delete this app and they would contact the developer directly to get this resolved. I will edit my review upon further updates.
Please don't get involved with Bold. I have no choice because I have a custom business that I started over 7 years ago and Product Options was the only customizer available at the time. They have yet to get this Upsell/Discount to work, and every time I make contact with them it's a different answer. I have no idea right now what's going on with my site. And it's not likely I'm going to get an answer. Avoid them. UPDATE - after hours with support, they were unable to get the apps to work for even the simplest of discounts with customization. AVOID THEM.
Pure Product Australia
Low-level software not working, will take you a few hr in youtube to figure it's not what they show you