BOLD Upsell AI Powered Upsells
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,574)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting average order values, with some reporting up to 75% increases in monthly sales. Its upselling features integrate seamlessly with store themes and are noted for their effectiveness and non-intrusive nature. The interface is clean and customizable, and the setup process is straightforward, often paying for itself within the first day. Additional features like add-on suggestions, order date changes, and discount code applications enhance the shopping experience. Smooth integration with other apps and Shopify further improves usability. Customer support is frequently praised for its responsiveness and proactive assistance, helping merchants optimize their use of the app. Merchants appreciate the app for its ability to increase sales volumes by promoting less noticeable items and its ease of use, even for those without technical expertise.
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Customer service on this app is among the worst I've seen. I was charged $90 upon install and 20 minutes later I was asking for a refund because in a blog post it was advertised this app does Post Purchase Upsell when in fact, it did not. That's another app. I requested a refund and customer service made me run through hoops and hoops for a simple refund/reversal for a charge 20 minutes ago. They want a bill number which has not been generated yet. I'm unable to understand why it's so difficult to refund someone who hasn't even used your app for an hour. I have contacted Shopify Support who also said it's not possible to provide a billing number as the invoice was not paid yet. They requested I delete this app and they would contact the developer directly to get this resolved. I will edit my review upon further updates.
Careful installing ANY BOLD App!! They add a ton of code. We have been down all week. The apps do not all talk to each other, a lot of features are not intuitive, and URGENT in the BOLD world, is now 6 DAYS!! When they work they are great, but when they don't it is a nightmare!
Hi there, I just wanted to apologize for the delay in getting all of your apps properly integrated and working on your store; that's certainly not how we like our merchants to experience when they contact our support team.
It looks like Eric has answered your most recent questions in regards to different apps and the checkout limitations. We hope that the solutions offered will align with your business' needs, as we are unfortunately limited when it comes to other third-party apps.
Again, we are very sorry for the frustration this has caused you; we certainly did not want you to have a bad experience with us, and hope we can turn that around.
Wish I could keep using Bold Apps, but it looks like I'm going to have to look for a new option. Need something reliable, and cutting out on black friday is pretty much the opposite of reliable.
Failing during the biggest weekend of the year when its needed most. Gives this message and stopped doing upsells....
Fatal error: Uncaught exception 'Exception' with message 'Application not defined: Product Upsell' in /home/bold/app_common/db_connect.php:26 Stack trace: #0 /home/bold/upsell_app/init.php(18): require_once() #1 /home/bold/upsell_app/login.php(13): require_once('/home/bold/upse...') #2 {main} thrown in /home/bold/app_common/db_connect.php on line 26
Extremely poor support. The app mess with product page layout. Image sliders stopped working and support saying its not because of their app. This is so careless.
Bold Upsell will not give me the refund that I deserve. Now, there's been a lot of conversation and Bold Upsell is not willing to refund me in full. They said the plan is for their "maintenance cost". Re: by having the app installed there will always be API, servers and monthly costs that they are covering... which is ridiculous because they have literally "nothing" to maintain on my end because I am not using the app at all.
Hi there, I am very sorry to hear of your frustrations with the billing terms. I can confirm our team has reached out to you to do their best to resolve your concerns.
We have 2 apps from this company and both are incredibly glitchy (sometimes they work, sometimes not), and customer service never answers their phone or returns their calls, so getting anything fixed takes a very long time. We've had to change our sales more than once because the apps won't work & we can't get anyone to help us in a timely manner.
Sometimes the offer popup worked and sometimes it didn't, and it confused some of our customers when it didn't so we had to service them over the phone which defeats the purpose of the app (we probably lost sales from it).
I'd recommend going elsewhere because this hasn't been a great experience.
Another one of Bold apps that is full of bugs and for which we are charged handsomely. On the last upsell I lost $32.36 because the discount was calculated wrong. When I raise the issues, the only answer we get is someone will look into it. Refunding some of the monthly fees we are charged is never an option.
Thank you so much for your feedback. We are so sorry to hear that you were experiencing issues with your product prices. One of our merchant success specialists have reached out to resolve the issues you were experiencing.
Expensive and then they want to charge you to install it
App worked good for a while. Then I get this automatic email that my product has been deleted. This has happend a total of 5 times in the past 8 months or so. Last time it happened 2 days ago and the most recent was just today. It's getting out of hand and customer service doesn't do a thing about it. Each time I contact customer service and they first say they have no idea why its happening and then they cap it off with "we'll look into it". It's frustrating when you don't do anything to the product and the app deletes the upsell itself and you lose all the revenue. Not to mention the app notifies you about 24 hours after it deleted the upsell product. I've been a long time user but enough is enough. There's plenty of other cheaper upsell apps out there. I would consider everyone try their options elsewhere before trying this.