ProductPro

ProductPro

Free plan available
Rating (3.8)
Reviews
Developer

Highlights

Speed tested
  • No impact to your online store

About this app

Launched

January 16, 2018

Categories

Dropshipping

# Welcome to Better US Dropshipping ProductPro connects your Shopify store with thousands of high-quality US products from our trusted supplier network. Enjoy automated fulfillment, quick turnaround, great margins, and an extensive product selection. # Key Benefits * Less Work - Fulfillment is completely automated and inventory syncs with your Shopify store in real time. Focus on advertising and making sales. Never worry about shipping or inventory. * More Sales - Loyal customers are worth...

# Welcome to Better US Dropshipping ProductPro connects your Shopify store with thousands of high-quality US products from our trusted supplier network. Enjoy automated fulfillment, quick turnaround, great margins, and an extensive product selection. # Key Benefits * Less Work - Fulfillment is completely automated and inventory syncs with your Shopify store in real time. Focus on advertising and making sales. Never worry about shipping or inventory. * More Sales - Loyal customers are worth... more

Pricing

External charges may be billed by F13 Works separately from your Shopify invoice. Learn more

Free Plan

Free

  • Browse product catalog
  • Save draft products

Retailer Plan

$89/month

or $540/year and save 49%

  • Unlimited Products
  • Unlimited Orders
  • Automated Fulfillment
  • Inventory Sync

Free Plan

Free

  • Browse product catalog
  • Save draft products

Retailer Plan

$89/month

or $540/year and save 49%

  • Unlimited Products
  • Unlimited Orders
  • Automated Fulfillment
  • Inventory Sync

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

101 reviews
Overall rating
3.8
Counts per rating level
  • 65% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 27% of ratings are 1 stars
July 8, 2020

Many of the products are expensive, especially with shipping, which allows little to no room for profit. Also, there are many products that cost more than retail, with the shipping costs, so you lose money.

Additionally, vendors are often removed from the app, which created issues for my Shopify Store because the app did not sync the changes, so I had to manually make the changes.

As a result of the many issues and a lack of profit, I canceled my subscription. Upon canceling my subscription, I learned that the annual subscription price had been reduced by $10; however, they continued to charge me the old subscription price rather than honor the new subscription price.

Novelty Town
United States
Time spent using app: Over 2 years
F13 Works replied July 9, 2020

Thank you for your review.

We'd like to address all three of your concerns:

1. Product Prices: ProductPro works to bring the best products at the best prices for our retailers. Unfortunately as all of our products are shipped from the US, you will not find cheap, low-quality goods from overseas to dropship that you may be accustomed to. If you need assistance with making your business profitable, our team of experts is happy to help.

2. Discontinued Suppliers: While it's unfortunately any time a supplier leaves the app, we regularly audit product quality, shipping speed, and order accuracy to ensure all suppliers we bring on the app are meeting the expectations of our retailers and their customers. When a supplier is removed, we set all of their inventory to 0 in your store. From there, you can quickly remove the products from your store in the app. Sounds like you were not aware of this. Apologies for the miscommunication.

3. Subscription Pricing: We're not sure where the miscommunication occurred, but there has not been any decrease in pricing for our annual or monthly subscription plans. After reviewing your account, we noticed you were grandfathered in at our previous subscription price, which was significantly less than the current price.

ProductPro is committed to helping every customer quickly and would have been happy to resolve your issues while the app was installed, when communicating via the right channels for an immediate resolution.

ProductPro

Edited March 15, 2020

There is no way in h*ll this app has good reviews, they must be bots or paid for. Terrible service for print on-demand. They messed up the printing for my stores merch and refuse to refund. Ugly products, and out of date inaccurate customization method, you're better off customizing your merch at your local mall. F-13 works/ ProductPro has no desire to help resolve problems, they will not answer your calls, but they will return your calls 2-3 days later if you leave a message or if you're lucky. They wont even provide tracking info to your customers. If you're a Shopify store owner, choose another App! You will lose customers! I REPEAT YOUU WILL LOSE CUSTOMERS!

techeutopia
United States
Time spent using app: 7 months
F13 Works replied March 16, 2020

Hi there,

Thank you for taking the time to leave a review of your experience with ProductPro. We're sorry to hear that you were not satisfied with the service you received.

After learning there was a misprint on your order, our support team attempted to rectify the issue by providing a replacement order free of charge. You opted to instead receive a refund, which was granted.

Unfortunately misprints do occur on rare occasion in the print-on-demand industry, but we maintain a 99% order success rate and trust you won't experience an issue like this again.

Rest assured our customization tool is continually updated and improved to meet the needs of small, growing businesses like yours.

Happy selling!

Edited February 12, 2020

I use this app to drop ship products. I love how automated it is. Once you add a product, everything just works and your orders go out to your customers, automatically. And they keep giving me reasons to come back to the app, small but important little things like celebratory notifications when I get an order, etc. Most of the bad reviews here are clearly from people who are inexperienced with the drop shipping process.

Wooden Dusk
United States
Time spent using app: 8 months

About this app

Launched

January 16, 2018

Categories

Dropshipping

Built by F13 Works

About F13 Works

3.7 average rating

6 years building apps for the Shopify App Store

Support

Send a message

6144530107

carly@productpro.io