Avis (296)

Note globale
4,9
Nombre d’avis par note
  • 94 % des avis sont des avis à 5 étoiles
  • 3 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 2 % des avis sont des avis à 1 étoiles
5 mai 2020

I can't tell you how many apps we've tried for our custom apparel business. Customer support is awesome and seems like they go above and beyond other design studios to make sure you get what you're looking for. Jahangir helped me out, very professional.

c4ucustomapparel
États-Unis
12 mois d’utilisation de l’application
ParseLab, LLC a répondu 6 mai 2020

Thank you very much for your wonderful feedback. We are glad to know you found Inkybay perfectly fit for your custom apparel business. We are beyond happy to know you liked our customer support so much. Our first priority and goal are to go above and beyond to support our merchants until they are satisfied. We look forward to a healthy business relationship and watch your business thrive.

27 mars 2019

I've been using this app for almost a year, Great integration, Great App, and an amazing UI, Very simple to use. I love the idea of the SVG clipart, so the client can choose the different colors on the graphics. Excellent App

Rhinestone Wear
États-Unis
12 mois d’utilisation de l’application
27 juin 2022

Great support team who answered our questions and resolved them quickly. We have used several design tools for our custom products over the years and this is the best one so far. Very user friendly.

shopsockprints
États-Unis
12 mois d’utilisation de l’application
ParseLab, LLC a répondu 29 juin 2022

Thank you for taking the time to provide feedback about Inkybay Product Personalizer and our services. We take pleasure in providing merchants with the best service and feels great to see that you are happy with our support. We are delighted that you liked the Inkybay design tools for your custom products selling business. Thank you again for your kind words. Have a wonderful day!

2 juin 2021

Over the past two weeks I've had great communication with the Inkybay support team. They've been very helpful and made several changes and improvements based on my input. The backend can feel a bit clunky at times but every problem I've had has been tackled by support, usually within minutes, and the app gets better with each suggestion. The english is good enough but some menus might seem confusing at first glance. I can definitely recommend it, as long as you're prepared to work with this great support team to achieve a custom solution that works perfect for you.

Dropmerch
Suède
12 mois d’utilisation de l’application
ParseLab, LLC a répondu 3 juin 2021

Thank you for your thoughtful review. We are glad to know that you found our support helpful. Thank you for your suggestions. We improve and adding new features to our app regularly based on merchant's suggestions, like you. Thank you again for using Inkybay.

27 septembre 2022

We are not live with the app yet, but we are working to set things up and it has been a good experience so far. The team is very experienced and has been responsive.

Tee Guru USA
États-Unis
12 mois d’utilisation de l’application
Modifié le 14 mai 2024

Edited 1 star back to 5 stars. I was able to talk to their tech team lead, and our concerns were addressed instantly. Their tech team apologized and properly explained that there was a small misunderstanding with their support team.

Edited our review from 5 to 1 star. You're charging for a simple customization on the product page. They are insisting on a custom charge on simple customization, aligning the dropdown menus, upload buttons on the product options.

The support staff provided exceptional service, demonstrating their commitment to customer satisfaction from pre-sale inquiries to post-installation support. Despite encountering minor difficulties during app installation and initial usage, the support team promptly addressed and resolved issues through guided video tutorials. Furthermore, they proactively communicated any missing functionalities or features to their development team for future updates. The app offers extensive capabilities, including the ability to handle setup charges per color and side, calculate run charges per print color, adjust prices based on product sizes, and provide quantity discounts. Its comprehensive features set it apart from other similar apps on the market.

Artees
États-Unis
3 mois d’utilisation de l’application
30 mai 2023

We play with almost all product customizer apps in Shopify Store. Our site has very complicated functions and options. We provide various types of printing services in extremely critical bulk order systems. Which is why we almost give up on any 3rd party app. But finally, we got Inkybay and were able to adapt our requirements with their wide range of customization options. Their server is also faster compared to all other similar apps. Highly recommend it if you need a super customized and branded product customizer.

InstaCustoms
Canada
11 mois d’utilisation de l’application
Modifié le 11 mars 2020

Great app. Great support. More videos to learn from on Youtube than others. I like the way it displays tiered pricing.

HexSizer™
États-Unis
11 mois d’utilisation de l’application
ParseLab, LLC a répondu 14 mars 2020

Thank you for your feedback. Glad to know that you liked our app and support.
We are happy to see that you liked our quantity discount (tiered pricing) feature for your custom products.
Besides, yes - we are trying our best to create as many help videos as possible to help our merchants like you. It made us inspired knowing that the videos came handy for you.
Thank you for choosing Inkybay for selling your personalized products.

2 mars 2021

Everything we needed for our shop in one place and the customer support is excellent, they've already saved me hours of tinkering with their fast answers and info, I can't recommend Inkybay enough!

Giant Robo Printing
États-Unis
11 mois d’utilisation de l’application
10 avril 2023

Mega was für ein Support bei Inkybay zur verfügung gestellt wird. Stetig hilfsbereit und ermöglichen jeden Wunsch. Vielen Dank!

Chromecard
Allemagne
11 mois d’utilisation de l’application
ParseLab, LLC a répondu 11 avril 2023

Vielen Dank für Ihr Feedback zu unserer Kundensupportleistung bei Inkybay. Wir sind begeistert zu hören, dass Sie mit unserem Support-Team zufrieden waren und dass wir in der Lage waren, Ihnen bei all Ihren Anliegen und Wünschen zu helfen. Es ist unser Ziel, unseren Kunden jederzeit hervorragenden Service zu bieten und Ihnen ein optimales Kundenerlebnis zu bieten.

Wir schätzen Ihr Geschäft und Ihre Unterstützung sehr und freuen uns darauf, Ihnen auch in Zukunft weiterhin erstklassige Unterstützung und Tools für die Produktpersonalisierung anbieten zu können.

Bitte zögern Sie nicht, uns jederzeit zu kontaktieren, wenn Sie weitere Fragen oder Anliegen haben. Wir sind immer gerne für Sie da.

Vielen Dank, dass Sie sich für Inkybay entschieden haben!