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Really like the app, I'm a bit slow figuring it out but....
There's a chat button and they are there ready to help.
Plus the app loads super fast, easy to upload fonts and artwork.
It will be interesting to see if this results in more customers.
Thank you for sharing your experience with us. We're glad to hear that you're enjoying the app.
Our chat support is always ready to assist you with any questions or concerns you may have.
We're thrilled to hear that you find the app loads quickly and that uploading fonts and artwork is easy. These features are designed to make your experience as seamless as possible.
We hope that using Inkybay - Product Personalizer will indeed result in more customers for you. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our app, and we look forward to helping you succeed!
Perfect product customization app. Wonderful customer service assistance. It's one thing to build an app, it's another to offer a timely comprehensive customer service assistance. This app scores a 5-Star in both. Please, keep up the good work.
Thank you so much for your kind words! We're thrilled to hear that Inkybay has proven to be the perfect product customization app for you.
We deeply appreciate your recognition of our customer service efforts. Providing timely and comprehensive assistance is indeed a key focus for us, and we're delighted to know that it has contributed to your positive experience.
Your encouragement means a lot to us. We'll definitely keep up the good work, and if you ever have more feedback or questions in the future, feel free to reach out. Thank you for choosing Inkybay and for your wonderful review!
good customer services
What a great app. I've been looking for something like this for over a year. I have tried virtually all others then came across this. It's the perfect app for what I need and easy to navigate.
I jumped on it yesterday and began setting up products, I came across a couple of little issues and contacted Support. The issues were sorted within seconds by Rashed. He was a tremendous help and talked me through how to solve the issues aswell as lending a hand.
I highly recommend this app and many thanks to Rashed. 5 Stars from me.
So far it looks like a great app. You can customize many aspects of the app and support is fast and helpful.
Nice product and support. customer support always ready to help. I have contact the customer support many time they always ready to help.
Thank you for your kind words regarding InkyBay - Product Personalizer and our customer support. We are so glad you've had a positive experience with both.
We take customer satisfaction very seriously, and we are always dedicated to improving our products and services. Your feedback is invaluable, and we'll share it with our team. We're glad that you've found our customer support to be helpful. It is our primary duty to make sure that our clients are always able to get the business-centric help they need.
Thank you for choosing us. If you have any further questions or need assistance, please don't hesitate to contact our 24/7 live support team. We're here to support you every step of the way.
I attempted to contact support several times and so did my staff, useless and unhelpful responses that basically just linked to a online instructions with sporadic information. Terribly hard to work out and does not have the features that it states in the product description (or at best the description is misleading).
The support was brilliant up until the point that i installed the app - then they don't care and spend their time concentrating on getting new customers...
UPDATE IN RESPONSE TO REPLY
I sent multiple emails asking about how text can be changed and added by a customer and was simply sent links to instruction manual. You've replied faster to this review than to any of the unanswered emails, which somewhat proves my point about you being more concerned with gaining new customers instead of supporting existing ones.
We are really sorry for any miscommunication.
We can see you have created one support ticket on "08 Apr 2019 - 04:34 PM" and our team answered you in 3 hours at "08 Apr 2019 - 07:20 PM". And replied back on "09 Apr 2019 - 03:17 PM" with a message as this
"I see, thanks for clarifying that. I thought what I did was wrong on the custom products tab. Thanks!"
Please take a look at the details conversation with our support http://prntscr.com/n9yy0g
But as you mentioned you tried to contact support several times, we are not really sure how you tried to contact us.
As you already uninstalled the app, we were unable to connect you from there.
It will be really great for us if you can send us an email to our support email "support@productsdesigner.com" with any issue, we can solve it for you as soon as possible. Or, you can connect us over Skype for live support.
We think there must be any miscommunication issue.
UPDATE IN RESPONSE TO REPLY
Again we are really sorry about any issue you faced. We are not talking about the review and reply.
As you mentioned "I sent multiple emails asking about how text can be changed and added by a customer and was simply sent links to instruction manual. "
We really didn't get any email or support ticket regarding this.
There must be any miscommunication. Can you please confirm us to which email you sent the message?
I am new to Product Customizer but I am very please with it. And I can't sing enough praise for their customer support!
I don't recall ever giving a five star review for any product with anyone in the past. Unfortanely today most company's idea of customer support is lip service and an outdated, time wasting online FAQs or forums.
Not Inky Bay. Whenever I need help they are there for me.
I am still learning their product and have a lot more to learn but if their product is anything like Rashed of customer support, I will be a customer for a very long time.
Great app. Very customizable. Excellent customer service from Rashed. They are very responsive to all of the questions that I've had.
AMAZING App. I love InkyBay. I have tried so many other apps and nothing compares to InkyBay. Not only is the app amazing but their suppport blows me away. The will stick by you and insure that your concerns are taken care of. Look no further than InkyBay.
Thank you so much for your enthusiastic feedback! We're thrilled to hear that you find InkyBay to be an amazing app and that it stands out compared to others you've tried.
It's especially rewarding to know that our support has made a positive impact. We're dedicated to standing by our users and ensuring that any concerns are addressed promptly.
Your recommendation means a lot, and we're here to continue providing you with the best service possible. If you ever have more feedback or questions, don't hesitate to reach out. Thanks for choosing InkyBay!