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The Inkybay team has been incredibly friendly and highly professional. Every time I faced an issue, they were quick to help and provide support.
The app works great, and the best part is that it’s highly customizable to suit your specific needs.
I would especially like to thank Ryan, Orrel, Noah, Hendrix, Anthony, Jeff, and the entire Inkybay team for their outstanding service!
Thanks so much for your kind remarks about our product customizer app and your appreciation for our team.
We're glad knowing that our app with product configurator greatly benefitted you with all that amazing customization features. It is satisfying for us to know that our support team could guide solutions to you with professionalism.
From the entire team of InkyBay, thanks again for your recognition and we sincerely appreciate it. If you need any further assistance at any point of your InkyBay journey, we're functional around the clock to help you.
I'm writing to express my disappointment regarding our scheduled onboarding meeting. While I appreciated the detailed responses to my initial questions and was looking forward to getting started with Inkybay, the experience with our scheduled call was far from satisfactory.
I stayed up until 9:30 PM PDT for our meeting and waited for ten minutes, but no one joined, and I was kicked out. This lack of punctuality has significantly impacted my initial impression of Inkybay.
Given this experience, I'm finding it difficult to fully trust the assurances provided in your previous email. Reliable onboarding and support are crucial for my small business, and this no-show has raised serious concerns.
When I initially spoke to customer support, I was offered a plan fo $19.99 only to be charged $49.99. Be careful. They will scam you out of your money. Now I have to fight with my bank and Shopify to get my money back. I will never use this app again. FRAUDS!!!
Jesun was brilliant helping me to build my products and to get the finish for the Customer screen. The app is great and will really help my Customers to design products themselves in colours they like.
Thank you for your help Jesun
Thank you for sharing your wonderful experience! We're delighted to hear that Jesun was brilliant in helping you build your products and perfect the customer screen. It's fantastic to know that Inkybay will make it easy for your customers to design products in the colors they love.
If you need any further assistance or have more feedback, please don't hesitate to reach out. We're here to support you, and we appreciate your trust in Inkybay!
The app is very good and the support is amazing. My only complaint is very minor and it is that it seems very specificly designed for certain products like garments. It takes a bit of creativity to make it work with more unique products but overall it's great. I've never seen an app or a product like this with such fast support.
I haven't launched this to my customers yet but so far, building my customizer has been great. I hope they continue to develop it and add more.
Customer Support is live 24/7, and the people who assist me on there is very patient and helps me every step of the way.
Thanks a lot for your kind words. We are pleased to hear your positive experience with us. Such words keep us moving forward and stay on track! For any further queries or assistance, please reach out to us. We are available around the clock to help you.
Great live service every time i have an issue it is resolved.
Thank you so much for your kind words! We’re thrilled to know that our live support has resolved your issues promptly. Our team is dedicated to offering the best support possible, and your feedback motivates us to keep improving. Be assure that we're here whenever you need us!
I am so pleased with the support that I have received from customer service. Every issued that I had with settings, customer service were willing to help. I am forever thankful. Inkybay customer service team is awesome!
this app is great and the customer service through chat and through email is real quick, they have fixed almost everything I've asked for so far in making my theme customized for my customer thank you. *update* I have used this app for years, and it is still working well and the customer service is still amazing!!
I had some issues figuring out how to customize new products but there customer support helped out and resolved the issues.
So i have been searching for a designer app and have tried many. I needed to find out how to do some extra custom set ups for some of our products.
We contacted support and Noah was extremely helpful. Noah went above and beyond and we are only a trial at the moment.
He even made a couple of play videos to ensure we get the customisations correct.
Experiencing the app so far has been good. Generally easy to set up and move forward. The other thing i took into consideration is there are a lot of decent size companies using this designer app and for many years which was good indicator that this might be the one stop for us for the future. Would honestly recommend on the bases of excellent software plus customer service.