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Great Customer service but the customizer just wasn't working for one of my products. It is no fault of theirs as my product was difficult in terms of customizing for the end user. But I am using it for all my other products.
thank you very much, patience. reply quickly, will test and use it. enjoy this app, hope will be better.
I'm still on trial mode but I can see that the app has met all my expectations.
The support team is very very helpful as well!
Highly recommended for those who need a customizer app :D
Thank you for making this excellent app!
Thank you for trying Inkybay and we are truly glad knowing that Inkybay has succeeded in meeting all your expectations. We are also happy to know you found our support team helpful. Our sole purpose is to provide our merchants with all the help so that they can run their business problem-free. Thank you once again for recommending Inkybay to other valuable businesses selling customized products. We are always here to help you if any further assistance is required. We wish you all the best with your business.
Edit: Team reached out to me. They have promised to build the feature as it is a necessary one for our e-commerce store. They have been prompt on what is being built at this moment.
This is the best product customizer app!
Quick and helpful support.
I recommend this for everyone that needs a great product customizer.
Thank you so much for sharing your experience and recommending InkyBay - Product customizer app.
Pleased to know that you got quick and helpful support from our dedicated 24/7 support team. For any of your further adjustments, do not hesitate to reach out to our tech support team.
Thanks again and wishing you a successful business ahead.
Very good customer service.
Marvic is the customer rep for me and he's very professional and patient on my request. great app for my POD business.
Thank you for taking the time to write a review regarding InkyBay - Product Customizer.
Glad to hear that Marvic was able to help you and patiently fulfilled your request. Happy to hear that our app is helping your POD business. Don't hesitate to connect with our 24/7 live support team whenever you need any assistance.
Thanks again for your feedback.
So far NO GOOD - App constantly freezes up in the back end - ! Locks me OUT COMPLETELY! Also when adding text or images at a specific size needed, SAY 10.5" wide - this app does not preview a typed in value correctly. instead, it previews it the entire width of the shirt.
Everything we needed! This app works great and the developers quickly resolved layout concerns I had to fit my stores theme. Definitely the best product designer APP i have found
Thank you so much for the Five Star rating along with such inspiring words. We wholeheartedly appreciate you and overwhelmed seeing you taking your precious time to provide us your valuable feedback. Also, we are exceedingly happy to know we have succeeded in providing you your required assistance with your layout issue. This is our sole purpose to provide the best support to our clients and help them grow as well as meet the goal of their business. We are always here to help you with any further problems. We consider ourselves lucky to be a part of your journey.
very good app, fantastic features.
Sarah is very helpful and the team always help with any issues or help straight away.
Couldn't recommend more.
I attempted to contact support several times and so did my staff, useless and unhelpful responses that basically just linked to a online instructions with sporadic information. Terribly hard to work out and does not have the features that it states in the product description (or at best the description is misleading).
The support was brilliant up until the point that i installed the app - then they don't care and spend their time concentrating on getting new customers...
UPDATE IN RESPONSE TO REPLY
I sent multiple emails asking about how text can be changed and added by a customer and was simply sent links to instruction manual. You've replied faster to this review than to any of the unanswered emails, which somewhat proves my point about you being more concerned with gaining new customers instead of supporting existing ones.
We are really sorry for any miscommunication.
We can see you have created one support ticket on "08 Apr 2019 - 04:34 PM" and our team answered you in 3 hours at "08 Apr 2019 - 07:20 PM". And replied back on "09 Apr 2019 - 03:17 PM" with a message as this
"I see, thanks for clarifying that. I thought what I did was wrong on the custom products tab. Thanks!"
Please take a look at the details conversation with our support http://prntscr.com/n9yy0g
But as you mentioned you tried to contact support several times, we are not really sure how you tried to contact us.
As you already uninstalled the app, we were unable to connect you from there.
It will be really great for us if you can send us an email to our support email "support@productsdesigner.com" with any issue, we can solve it for you as soon as possible. Or, you can connect us over Skype for live support.
We think there must be any miscommunication issue.
UPDATE IN RESPONSE TO REPLY
Again we are really sorry about any issue you faced. We are not talking about the review and reply.
As you mentioned "I sent multiple emails asking about how text can be changed and added by a customer and was simply sent links to instruction manual. "
We really didn't get any email or support ticket regarding this.
There must be any miscommunication. Can you please confirm us to which email you sent the message?