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The designer helping me was very good. They answered all of my questions and even sent me instructional videos on how to setup my products addressing my specific needs.
Great Job Inkybay!
an add on review.. ran into another issue and once again Inkybay was on top of it.. Another great job Inkybay!
Edited 1 star back to 5 stars. I was able to talk to their tech team lead, and our concerns were addressed instantly. Their tech team apologized and properly explained that there was a small misunderstanding with their support team.
Edited our review from 5 to 1 star. You're charging for a simple customization on the product page. They are insisting on a custom charge on simple customization, aligning the dropdown menus, upload buttons on the product options.
The support staff provided exceptional service, demonstrating their commitment to customer satisfaction from pre-sale inquiries to post-installation support. Despite encountering minor difficulties during app installation and initial usage, the support team promptly addressed and resolved issues through guided video tutorials. Furthermore, they proactively communicated any missing functionalities or features to their development team for future updates. The app offers extensive capabilities, including the ability to handle setup charges per color and side, calculate run charges per print color, adjust prices based on product sizes, and provide quantity discounts. Its comprehensive features set it apart from other similar apps on the market.
Great customer service helped me figure out how to set up the app
Customer service has been great so far. Very fast to respond. The app does take some time to learn but has a wide variety of options to customize products.
I have been using Inkybay for about a month now and I must say that they are very quick to respond to any & all support questions. They have solved every issue I have had & any request that I have made. It's great to work with a company like Inkybay, especially since so many companies these days either take a long time to respond, or don't respond at all.
Thank you Inkybay for the great service.
Thank you for your kind words! We're delighted to hear that you've had such a positive experience with Inkybay - Product Personalizer over the past month.
We strive to provide quick and effective support, and it's wonderful to know that we've been able to resolve every issue and accommodate all your requests promptly. Your satisfaction is our top priority, and we're thrilled to have earned your trust.
If you ever need further assistance or have more feedback, please don't hesitate to reach out. Thank you for choosing Inkybay and for appreciating our service!
The best thing about this app is the support. Always an immediate solution. Always available immediately. Incredibly valuable. No problem remains unsolved. Only recommended
Thank you for your glowing review about Inkybay - Product Customizer! We're thrilled to hear that you find the support provided by the team to be exceptional. Providing immediate solutions and being readily available to assist our users is our top priority.
It's incredibly rewarding to know that we've been able to provide you with valuable assistance and ensure that no problem remains unsolved. Your recommendation means a lot to us, and we're committed to providing you with the best support possible.
If you ever have more feedback or questions in the future, please don't hesitate to reach out. Thank you for choosing InkyBay!
Finally something to be fully customizable! Not to mention the great and quick service when you cant figure something out! Extremely happy with this add on.
Support was great! App does what i wanted it too!
I use this for my custom clothing design business and it is the best app I've found for this kind of website. It has many personalization options for the customer and many preferences and settings for the business. The volume discount is very useful for bulk orders.
Thank you for sharing your positive experience! We're thrilled to hear that Inkybay is the best app you've found for your custom clothing design business. It's great to know that our platform offers a variety of personalization options for your customers and provides flexible preferences and settings for your business needs.
We're especially pleased that you find the volume discount feature helpful for managing bulk orders. If you ever have more feedback, suggestions, or if there's anything else we can assist you with, please feel free to reach out. We're here to support your custom clothing design business, and we appreciate your trust in Inkybay!
This is a great app with many customization options. If you need help or have questions, their customer service is quick to answer back and help.