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I really like the live chat support, It allows customers to customize their orders. I am very happy with the product
Thank you very much for your inspirational words. We appreciate you taking the time to tell us about your experience. Your appreciation greatly motivates us. It is a great honor for us to know that InkyBay - Product Personalizer is helping your customers to customize and design your products and order them. Hopefully, your journey with InkyBay will be smooth and satisfying. If you need any assistance, please contact us. Our support team is here to help you 24/7.
Amazing app, very responsive. Best one on the market. Takes patience to learn how to use but the customer service team is extremely responsive and very helpful. HIGHLY recommend inkbay and their team!
Thanks for leaving such a wonderful review. We are thrilled that you are loving your experience with us. We keep updating our app to make it more user friendly and meet our client's expectations. Customer service and merchant's satisfaction is our #1 priority.
Thanks for choosing Inkybay to allow your customers to customize their own products and we look forward to maintaining this healthy relationship going forward.
I express my gratitude to the inkybay team. As a team, they answer every question I give. They are trying to be helpful.
This app helps a lot with designing. It's in-depth, and I love how you can customize the CSS on a lot of it for a personalized look. The live chat support helps SO much too. If you need them to teach you something, they show screenshots of where/what they did. All-in-all, great program and service. We're sticking with this one :)
We've been using this App for several months and all works great. The support team is quick to respond and corrects any issues I have within minutes or at most a day. I only wish they have better weekend support and an easier way to retrieve orders. One of the best apps for personalized products.
Thank you for taking your valuable time to write such a wonderful review. It is our great pleasure to know that Inkybay works great for you as per your expectation. We are truly glad to know you liked our support.
Thank you for your feedback regarding weekend support and easy order retrieval. We are working to expand our support time during weekend as well. Also, last week released an update for easy and faster order download. We hope you will like it.
We are delighted to know you consider Inkybay as one of the best product personalization apps. We wish you all the best and cannot wait but to see your business meet your expectations and thrive.
At the risk of sounding too much like other reviews, I have to say we echo much of what has been said already. We have really enjoyed using this app. We have tried many design studios, including much more expensive ones that don't function nearly as responsively as this one. Customer service has been quick to respond to our questions and special requests. Tutorials for every section are readily available within the app, making setup fairly easy.
The studio loads quickly, scales perfectly on mobile, and is deeply customizable. The interface appears simple, but is surprisingly deep and complex - the app can be used for a variety of items and has some products pre-loaded as well. It's difficult to explain how deep this app really is - it can definitely keep up with the other guys on the market. Loading custom products is easy, as well as assigning various prices based on sizes, colors, printing methods, or whatever you choose.
Rashed has been awesome at providing clear, easy to understand solutions to any issues we had. Photos/Videos are provided for any changes we need to make on our end, while other customization requests have been honored surprisingly quick. We work in a very complex market (screen printing and embroidery) and it can be difficult to price all the different scenarios our customers can choose from. Inkybay however has met our needs and we haven't even used it to it's full potential (for example: creating art designs and adding more custom graphics). We look forward to continuing to use this app and are very happy with it.
I've had this app going on 10 months now, the developers has made great strides to bring printers an affordable and quality customization app. Customer service is very professional and prompt. They have answered all of my concerns and have assisted in anything I might have done incorrect. This app is a no brainer for anyone in the printing industry. Prices are great, app quality is superb.
Very useful app for allowing customization of printed products. Goes beyond the basics of allowing file upload, color selection, etc. and really gets to the key details of operating a larger scale printing business including a range of upcharges, quantity discounts, and more.
Support is always available by chat and is extremely helpful.
Thank you for sharing your experience regarding InkyBay - Product Customizer. It's great to hear that you found features of the app like uploading files, choosing product and design colors, dynamic pricing for added design, discounts for larger orders, etc helpful.
It's also pleasant to hear that you found our support team helpful through chat. We always try to provide continuous support to our clients to meet their business needs. Thank you for sharing your thoughts, and we hope InkyBay continues to meet your printing business needs in the future! If you have any further queries, do not hesitate to reach out. We are available here 24/7.
This app is simply amazing. The amount of customization this app provides is limitless. Everything is easy to use and you can fully customize the app to fit your store. On top of the app being great, the support team is very good as well. They are always there to answer questions. They even made a tutorial video specifically for me that helped with my setup. If your company sells custom products, this is the app for you!
This App solved my requirements. In the beginning, it's a little confusing to install by me, but thank for the excellent customer support, it is no problem. It works very well and provides an SVG format of the design by customers that make the engrave processing very easy and save our lots of time.
The only negative is that it will create products in Shopify.
Overall, excellent app and fantastic customer support! The develop team responsive to my specific needs and resolve any issues, even create a theme for us, so surprise!
Thank you!