Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive personalization features, ease of use, and quick setup. They praise its performance, speed, and seamless operation. The customer service is noted for its responsiveness and live chat support. The app's ability to handle complex functions, especially for bulk orders, is valued. Merchants find the subscription prices to be of great value and appreciate the comprehensive documentation, including video tutorials. It's particularly useful for print shops or businesses offering custom products, with capabilities like adjusting prices based on product sizes and offering quantity discounts.

Edited March 27, 2019

This app helps a lot with designing. It's in-depth, and I love how you can customize the CSS on a lot of it for a personalized look. The live chat support helps SO much too. If you need them to teach you something, they show screenshots of where/what they did. All-in-all, great program and service. We're sticking with this one :)

Express Signs
United States
About 1 year using the app
Edited May 26, 2020

We've been using this App for several months and all works great. The support team is quick to respond and corrects any issues I have within minutes or at most a day. I only wish they have better weekend support and an easier way to retrieve orders. One of the best apps for personalized products.

Laser Pics & Gifts
United States
About 1 year using the app
EFOLI, LLC replied May 29, 2020

Thank you for taking your valuable time to write such a wonderful review. It is our great pleasure to know that Inkybay works great for you as per your expectation. We are truly glad to know you liked our support.
Thank you for your feedback regarding weekend support and easy order retrieval. We are working to expand our support time during weekend as well. Also, last week released an update for easy and faster order download. We hope you will like it.

We are delighted to know you consider Inkybay as one of the best product personalization apps. We wish you all the best and cannot wait but to see your business meet your expectations and thrive.

December 18, 2018

At the risk of sounding too much like other reviews, I have to say we echo much of what has been said already. We have really enjoyed using this app. We have tried many design studios, including much more expensive ones that don't function nearly as responsively as this one. Customer service has been quick to respond to our questions and special requests. Tutorials for every section are readily available within the app, making setup fairly easy.

The studio loads quickly, scales perfectly on mobile, and is deeply customizable. The interface appears simple, but is surprisingly deep and complex - the app can be used for a variety of items and has some products pre-loaded as well. It's difficult to explain how deep this app really is - it can definitely keep up with the other guys on the market. Loading custom products is easy, as well as assigning various prices based on sizes, colors, printing methods, or whatever you choose.

Rashed has been awesome at providing clear, easy to understand solutions to any issues we had. Photos/Videos are provided for any changes we need to make on our end, while other customization requests have been honored surprisingly quick. We work in a very complex market (screen printing and embroidery) and it can be difficult to price all the different scenarios our customers can choose from. Inkybay however has met our needs and we haven't even used it to it's full potential (for example: creating art designs and adding more custom graphics). We look forward to continuing to use this app and are very happy with it.

thinkscreenprint
United States
About 1 year using the app
February 27, 2019

I've had this app going on 10 months now, the developers has made great strides to bring printers an affordable and quality customization app. Customer service is very professional and prompt. They have answered all of my concerns and have assisted in anything I might have done incorrect. This app is a no brainer for anyone in the printing industry. Prices are great, app quality is superb.

Freshout Printing
United States
About 1 year using the app
June 9, 2021

This app is simply amazing. The amount of customization this app provides is limitless. Everything is easy to use and you can fully customize the app to fit your store. On top of the app being great, the support team is very good as well. They are always there to answer questions. They even made a tutorial video specifically for me that helped with my setup. If your company sells custom products, this is the app for you!

JerseyBird Customs
United States
About 1 year using the app
November 27, 2017

This App solved my requirements. In the beginning, it's a little confusing to install by me, but thank for the excellent customer support, it is no problem. It works very well and provides an SVG format of the design by customers that make the engrave processing very easy and save our lots of time.
The only negative is that it will create products in Shopify.

Overall, excellent app and fantastic customer support! The develop team responsive to my specific needs and resolve any issues, even create a theme for us, so surprise!
Thank you!

Pitaka
Hong Kong SAR
About 1 year using the app
November 10, 2021

Amazing live chat, Mehedi and Rash Lemon returned back to the office late Sunday night local time, to resolve my go live website problem. Fix it in no time, highly recommend this add on, best response time ever!

NFTeams
Australia
About 1 year using the app
EFOLI, LLC replied November 11, 2021

Thank you so much for your valuable review and recommendation.

May 15, 2020

Finally an app with a strong support team! they helped me get this up and running, and even gave me a 45 day trial cuz of COVID-19! So excited to keep on working with them for many years!

MyHydrationpack
United States
About 1 year using the app
EFOLI, LLC replied May 16, 2020

Thank you for providing us with such overwhelming feedback. We are truly glad knowing you found our support team strong enough to help you out with the setup process of Inkybay. Glad to know you found our extended 45 days free trial useful for your business during this Covid-19 pandemic.
Thank you once again. We are excited as well to work with you for the upcoming years.

May 20, 2018

The app works great for us! The best part of Inkbay is their incredible, prompt customer support. If you have any issue with their system, Jahangir and the Inkbay live support team respond within hours to help. Their focus on customer satisfaction allowed us to smoothly transition to their platform without any major concerns. Would definitely recommend for small businesses like ours.

Ink Tank
United States
About 1 year using the app
October 26, 2022

Live chat support was extremely helpful in getting Inkybay setup on my website! I'm happy with the product.

Open Your Closet
United States
About 1 year using the app