Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive personalization features, ease of use, and quick setup. They praise its performance, speed, and seamless operation. The customer service is noted for its responsiveness and live chat support. The app's ability to handle complex functions, especially for bulk orders, is valued. Merchants find the subscription prices to be of great value and appreciate the comprehensive documentation, including video tutorials. It's particularly useful for print shops or businesses offering custom products, with capabilities like adjusting prices based on product sizes and offering quantity discounts.

February 7, 2023

Great Service, very dispose to things correcty. Im from Uruguay and i understand all. they support me in al changes that i need to do

Glide
Uruguay
11 months using the app
October 21, 2022

It took me some time to figure out how to use the app, but support was extremely helpful in getting this active on my site. This is a really cool app and works great.

cozihood
United States
11 months using the app
December 3, 2021

We have been looking for a product customization solution for our site. The Inkybay team has been super responsive and helpful in answering all of our questions to get us off with a good start. All the features we needed and more are here. So happy we found them!

Pitch A Stitch Plus
United States
11 months using the app
Edited July 29, 2021

**I am updating my review...best app support I have ever experienced. If you have a problem, they fix it. Also gave ideas to improve customer experience. Best support ever. Glad I chose inkybay when looking for a new personalizer. LOVE this! Switched to inkybay from Product Personalizer, lots more options, best support I have ever received of all the apps, instant chat support, very helpful. Every time i needed support, they cleared up my concern. Personalization freedom is great. Glad i found you!

Favors Today
United States
10 months using the app
March 8, 2022

This app has upgraded our business to another level! The customer support has been beyond helpful and they take the time to assist you on all levels to integrate to the fullest capabilities! Inkybay is 100% recommended!

Boho Coastal Charleston
United States
10 months using the app
Edited October 30, 2018

This is the best app on the market for customizing products! The service is top notch! I highly recommend them for anyone looking to customize their products. Best decision we ever made was to load this app!

MarkedlyYours
United States
10 months using the app
September 4, 2018

The product design app is very extensive and has everything it takes to personalize the products !! Not entirely unimportant, the suport is really great, via the chat direct contact with someone who helps you to solve problems, settings and change!

Printsucces
Netherlands
10 months using the app
February 5, 2019

The functionality of the designer is the absolute best option on shopify. My experience with customer support has been second to none. Great experience all around.

United Press Printing | UPP
United States
10 months using the app
March 8, 2023

I just signed up today and had a few issues with setup. I used the chat option and was able to get everything figured out. The help, communication and tutorials were perfect.

Woodside Creations RI
United States
10 months using the app
May 2, 2022

This app is hands down the best app for sellers that have complex and real-world pricing structures for their printing businesses. It pretty much covers it all. It has obviously been made by people in the industry for people in the industry of printing. On top of that, the support team offers some pretty top-notch knowledgable support and is always there to help. None of this high and dry support you get from other apps. These guys are legit. They even jumped on a call with me to set it all up which obviously saved me tonnes of time in trying to explain all of my questions in the messenger. Definitely give it a go and if you feel it's too tricky to set up just reach out to support. They've got your back! Thanks guys for developing an app that meets our needs.

Shirts N More Apparel
United States
10 months using the app