Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive personalization features, ease of use, and quick setup. They praise its performance, speed, and seamless operation. The customer service is noted for its responsiveness and live chat support. The app's ability to handle complex functions, especially for bulk orders, is valued. Merchants find the subscription prices to be of great value and appreciate the comprehensive documentation, including video tutorials. It's particularly useful for print shops or businesses offering custom products, with capabilities like adjusting prices based on product sizes and offering quantity discounts.

September 18, 2023

An ergonomic software, with great features !
The developers are really reactive if you are not comfortable with CSS.

I recommend !

Ma boutique
France
About 1 month using the app
EFOLI, LLC replied September 21, 2023

Thank you for taking the time to share your feedback about Inkybay. We're delighted to hear that you're enjoying our software and finding it to be ergonomic with great features. Providing an intuitive and user-friendly experience is one of our top priorities, and it's wonderful to know that you appreciate our efforts in this regard.
We're also pleased to hear that our development team's responsiveness to CSS-related concerns has been valuable to you. We understand that customization and design play a crucial role in your experience, and we're committed to providing assistance whenever needed to ensure your comfort and satisfaction.
Your recommendation means a lot to us, and we truly appreciate your support. If you ever have any more feedback, questions, or suggestions, please don't hesitate to reach out. We're here to assist you in any way we can.
Thank you for choosing Inkybay, and we look forward to serving you in the future.

July 15, 2023

Nice product and support. customer support always ready to help. I have contact the customer support many time they always ready to help.

FLICK CAMERAS
United Arab Emirates
9 days using the app
EFOLI, LLC replied July 18, 2023

Thank you for your kind words regarding InkyBay - Product Personalizer and our customer support. We are so glad you've had a positive experience with both.
We take customer satisfaction very seriously, and we are always dedicated to improving our products and services. Your feedback is invaluable, and we'll share it with our team. We're glad that you've found our customer support to be helpful. It is our primary duty to make sure that our clients are always able to get the business-centric help they need.
Thank you for choosing us. If you have any further questions or need assistance, please don't hesitate to contact our 24/7 live support team. We're here to support you every step of the way.

May 9, 2023

Very useful app for allowing customization of printed products. Goes beyond the basics of allowing file upload, color selection, etc. and really gets to the key details of operating a larger scale printing business including a range of upcharges, quantity discounts, and more.

Support is always available by chat and is extremely helpful.

Jaco Custom
United States
5 days using the app
EFOLI, LLC replied May 10, 2023

Thank you for sharing your experience regarding InkyBay - Product Customizer. It's great to hear that you found features of the app like uploading files, choosing product and design colors, dynamic pricing for added design, discounts for larger orders, etc helpful.
It's also pleasant to hear that you found our support team helpful through chat. We always try to provide continuous support to our clients to meet their business needs. Thank you for sharing your thoughts, and we hope InkyBay continues to meet your printing business needs in the future! If you have any further queries, do not hesitate to reach out. We are available here 24/7.

July 3, 2023

A bit confusing getting started But their tech suppport is amazing - Alvin was amazing very communative as well! Thanks bunches!

MLTeezUnlimited
United States
19 days using the app
EFOLI, LLC replied July 4, 2023

Thank you for your feedback about your experience getting started with Inkybay - Product Personalizer. We apologize for any confusion you may have encountered, but we're thrilled to hear that our tech support, especially Alvin, was amazing and provided excellent communication throughout the process.

Our team is dedicated to assisting our users every step of the way, and we're glad that Alvin was able to help you effectively. We greatly appreciate your kind words about our tech support.

If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to support you and ensure your continued success with our app.

Thank you for choosing Inkybay - Product Personalizer, and we appreciate your feedback.

August 18, 2023

great customer service! they response urgently and do the necessary think when needed.
they did good job

locvenue
United Kingdom
4 days using the app
EFOLI, LLC replied August 20, 2023

Thank you for your positive feedback regarding the customer service at Inkybay - Product Personalizer! We're delighted to hear that you found our team responsive and quick to take action when needed.

We're dedicated to providing the support necessary to ensure your satisfaction and success. If you ever have more questions or require further assistance, please don't hesitate to reach out. We're here to assist you.

Thank you for choosing Inkybay - Product Personalizer, and we appreciate your kind words about our service!

August 9, 2023

I found the application it offers to be very efficient, 100% customizable and with very efficient customer service. Very satisfied

KANNABIZ MONKEEZ
United States
14 days using the app
EFOLI, LLC replied August 12, 2023

Thank you for taking the time to write this wonderful review regarding InkyBay- Product Personalizer. We are delighted to hear that you've found our application to be highly efficient and fully customizable.
It is excellent to know you are satisfied with the features of our app. Our tech team is dedicated to providing top-notch customer service, and we are glad you have experienced that firsthand.
If you ever have more feedback or questions, please feel free to share. We're here to support you every step of the way!

June 5, 2023

The App is good, but the customer support is better. Tkey have been really patient with me and guided me in every step.

Plasma Local
Guatemala
4 days using the app
EFOLI, LLC replied June 11, 2023

Thank you for your fantastic feedback regarding InkyBay - Product Personalizer. We are glad you find our app good, but we are happier to hear our customer service was better and they successfully exceeded your business expectations. We are always dedicated to providing excellent support to our users, and we're delighted that our team has been patient with you and guided you through every step.
Thank you for choosing us and for your kind words about our customer support. If you have any further questions or queries, please don't hesitate to reach out. We're here to ensure your continued success with our app 24/7.

July 4, 2023

Really nice app and a really nice support! A great team. They help you fast with all your problems.

GAMECHARM
Germany
3 days using the app
EFOLI, LLC replied July 5, 2023

Thank you for taking the time to write such a wonderful review regarding InkyBay - Product Persoanlizer.
It is a pleasure to hear that you found our app really nice and our support team really helpful.
Our primary goal is to provide prompt and effective business-centric support to our clients.
We are happy to know we have met your expectations by solving all your problems. Our dedicated team is always committed to ensuring customer satisfaction and business success with our app.
If you have any further questions or need additional support, please don't hesitate to reach out. We're here to help you 24/7.

August 4, 2023

Un très bon outil de personnalisation de divers objets, textile pour mon cas, assez facilement personnalisable. Les devs sont présents via un chat intégré et peuvent agir en direct pour apporter des modifications si besoin (deplacer quelquechose, faire une traduction, etc...
Je recommande

L'Atelier du Polo
France
3 months using the app
EFOLI, LLC replied August 6, 2023

Merci beaucoup pour votre retour sur l'application Inkybay - Product Personalizer ! Nous sommes ravis d'apprendre que notre outil de personnalisation vous a été très utile pour personnaliser des objets, en particulier des textiles. Nous sommes heureux que vous ayez trouvé l'outil facilement personnalisable.

Nous sommes également ravis que notre équipe de développement ait pu vous aider en temps réel via le chat intégré, en apportant des modifications directes selon vos besoins, que ce soit pour déplacer des éléments, effectuer des traductions, etc.

Si vous avez d'autres questions ou besoins, n'hésitez pas à nous contacter. Nous sommes là pour vous aider. Merci d'avoir choisi Inkybay - Product Personalizer et pour votre recommandation !

September 22, 2023

Very helpful

Elite Circle Design
United States
About 2 months using the app
EFOLI, LLC replied September 25, 2023

Thank you for your feedback! We're delighted to hear that you found Inkybay helpful. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help around the clock!