Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive personalization features, ease of use, and quick setup. They praise its performance, speed, and seamless operation. The customer service is noted for its responsiveness and live chat support. The app's ability to handle complex functions, especially for bulk orders, is valued. Merchants find the subscription prices to be of great value and appreciate the comprehensive documentation, including video tutorials. It's particularly useful for print shops or businesses offering custom products, with capabilities like adjusting prices based on product sizes and offering quantity discounts.

July 13, 2020

I had so many questions/concerns but they walked me through every problem I encountered and I ended up with an absolutely incredible result! Though there is a little learning curve but the end result is great. Thank you for your fast response.

5star-Embroidery&ScreenPrinting
United States
About 2 years using the app
August 19, 2022

Awesome app, it works really well with customizing products for my printing business. I love the fact that it allows customers to customize their t-shirts, hoodies online and it gives them a live price for every detail they add. and the customer service is always fantastic, sometimes it might be hard to communicate because of the language barrier but they get the job done. Thank you so much

Need Custom Prints
United States
Almost 2 years using the app
March 7, 2022

It is one of the best apps to use if you offer multiple printing styles. Easy to set up and use. Very friendly customer service that goes above and beyond. I would recommend trying their 21-day free trial to sample it for yourself.

StrategicDesignTs
Canada
Almost 2 years using the app
May 8, 2020

We needed to create a product option that was really complex to implement on but Inkybay made that easier! Whenever we needed support the support team helped us, their live chat feature during my setup process and the support has been awesome compared to some other. Excellent app!

LACE by JennyWu
United States
Almost 2 years using the app
July 25, 2018

This product is so versatile and capable of so many things, it is a bit intimidating at first. My advice is to just jump in and get your feet wet. The support staff is, HANDS DOWN, the best of any application I have ever used. They helped me with 5 different issues, all my fault, in the course of a day and had everything running beautifully. They are fast, efficient, and extremely friendly. There is no better customization application for Shopify, I have tried them all! Best of all, with this application, you can download the designs as a vector file, perfect for us since we do engraving, vinyl, and CNC work as well as print work. Thanks for everything guys, You have earned a permanent customer!

Woodshed Gifts
United States
Almost 2 years using the app
January 31, 2022

I love this app. It has so many features. Take a little bit to understand the format but once you do it is a very powerful tool and it is priced well for all the features it has. Customer service has been great at getting me setup. Been using it for a year and love it.

YouthSportsJerseys.com
United States
Over 1 year using the app
August 24, 2022

I don't usually write reviews, but this is definitely an exception. First off, I have tried all the main customization options on the app store. Save yourself the time and effort and believe me when I say this one is the best. It is simple enough for customers to use, but complex enough for customers to be able to build their own awesome designs. Also, the sharing system is unmatched. Our team can build a client design and send them a link that will take them directly to the design within the editor. Other apps cannot do this. Aside from the software, the support team is AMAZING. I have contacted them many times for significant fixes that they get done fast, and for free. They helped me set up multiple products. The team is just great. Go ahead and download the app. I promise you won't regret it!

JerseyBird
United States
Over 1 year using the app
October 6, 2022

I have been using this app for over a year now and have a very complex customisation process. This app allows me to offer a massive variety of options. The support is also excellent, with fast help. Don't think there's been something they can't workaround so far.

Burnt Soul
United Kingdom
Over 1 year using the app
EFOLI, LLC replied October 7, 2022

Thank you so much for your wonderful review about InkyBay - Product Personalizer.
Glad to hear that the app has made the customization process easier with its variety of options. And we appreciate you keeping your trust in our 24/7 support team for any kind of adjustments. We are here to promptly respond to any of your queries.
Thank you again for your recommendation.

March 21, 2018

Very Reliable and when you need customer service they are extremely responsive and show step by step how to update and fix your problems.

Printbeyond
United States
Over 1 year using the app
March 6, 2022

great customer service and help, amazing app for customizing products on your store 10/10 recommend

The Jersey Nation
Australia
Over 1 year using the app