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I have issue with this app - it did not calculate the expense that I setup. I have received no reply from Profitario. Update - I have received a reply after my 3rd attempt. While Anna is helpful in answering the issue, she was not happy with the original rating I gave and calling me unfair without asking any reason. Apart from this, the program itself might be ok.
Hi there KozyHome Shop,
first of all thank you for your review. We do take feedback very serious since this is our main source of ideas for possible new features.
I want to provide a bit of context for other merchants looking at this review.
We do offer a live chat inside the app where we help every merchant should any issues arise or if support is needed.
While we can’t answer every message immediately all inquiries are answered within 24 hours during weekdays. Inquiries regarding bugs and stability issues are also answered on the weekend.
In this particular case it took us 1 hour to reply while this review was posted 30 minutes after the first message.
In regards to the problem where expenses did not show up in the app. Depending on the selected billing schedule expenses get added either on the last day of the month or daily. Using the monthly expenses with a starting date of the Nov 15. the expenses will get added to the dashboard on Nov 30. Meaning that this expenses will not show up on the dashboard until the last day of the month. This was also the issue here.
Using the daily billing schedule for expenses we divide the monthly expense by the number of days in the respective month and then apply the result as an expense every day. Using this setting you might get better tracking results depending on your use case.
Feel free to reach out to us any time if you need any further help.
You can do so by email (support@profitario.com) or using the live chat inside the app.
Kind regards,
Lukas.