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Yeah, I'd say if you can't get the app working by yourself then don't even bother. I contacted support 2 weeks ago for 1 response and they did not answer my questions. Had high expectations but as a business owner needing to understand his finances which are critical to any business, they haven't been responsive at all. Looks like there are only 2 service helpers Lukas and Klara in which they both acknowledged my question but didn't answer it. Will be uninstalling by tomorrow if they do not respond. Let see if they respond because I left a negative review now.
Hi Shoppy Bay Store, thank you for your review (although negative). Feedback is important to us, so we can improve our service, and we do take every response serious.
Please understand that the current situation regarding COVID 19 has changed how businesses work globally. For us this means that all of our support staff is in home office and our target response time is longer than usual for users on the free/trial plans However we most definitely respond to all inquiries (We have a 15-minute avg. Response time in the live chat). You also talked to us in the live chat but instead wanted us to reply to your email. This was just two business days ago.
You can reach out to us in the live chat from Monday to Friday from 10:00 to 19:00 UTC+2.
Additionally, you can consult our help desk where we try to answer all questions users have had before with text and images.
Here are a few links that might be of interest to you:
How we handle the cost from AliExpress: https://help.profitario.com/en/article/cost-from-aliexpress-is-missing-in-shopify-order-jenhqs/?1589195933549
How to add a Historical Cost: https://help.profitario.com/en/article/how-to-add-cost-changes-to-the-dashboard-historical-cost-ka44yf/
You currently can’t set a Quantity Break for the Product Cost.
I’am really sorry for how this has played out and I know how frustrating it can be when you try to reach someone but the partner does not seem to respond. But rest assured it's not in our interest to ignore our users and that we do our best to respond to all inquires as fast as possible.
Kind regards,
Lukas