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Update: Nov. 25 - 40 minute phone call will potentially translate into thousands of dollars in the long run - this app developer is a real person willing to work with you like a real person, towards the goal of mutual success.
While the app is not released in full yet, there are some exciting useful new features on the way, and I highly encourage you to support the development.
Update: excellent service from developer and from the app itself so far, this is something you need to get if you are not particularly sure if your prices need adjusting - i am pouring over orders one by one and updating prices as needed, profitability is already rising
this app has amazing potential but as-is it's already a must-have for me
initial review:
Called, got immediate answer, very friendly and very direct, which we respect greatly.
Helpful and willing to work with the merchant, going to try the app right now and I am sure we will use it at least 2 months, it's possible it may not be what we need entirely but I highly recommend trying it, we have looked and there is no better app than this for a ballpark "how well am i doing" kind of figure
5 stars !
Great service. Highly recommended!
Fantastic app that makes our reporting easier every day. Support is incredible - we had a specific requirement to include other sales sources in our reporting, and the developer bent over backwards to help and update the app!
In terms of functionality, if you need a simple way to report the cost of goods sold, and therefore your actual product profit, then this app is certainly for you.
If there was a sixth star here, I'd certainly award it!
We have been using Profiteer for approx 3 months. Very impressed with the detailed user manual as well as the tailored menu - Dave has really tried to address the needs of the small retailer by making a format that is easy and quick to use. In terms of customer service, also very impressed with the speed that any of our queries or issues have been addressed. It is a platform that you can build on and tailor to the growing needs of the business with key information readily available every day. Very happy so far.
This is an easy to install app, and the best part is the support you get from the vendor..! I screwed up the file and Dave fixed it.. I asked for historical data beyond the current parameters of the app and Dave responded and got it done for me quickly! Once I got the costs put into the file, I can finally see the value of my inventory and the gross profit on each item sold...a big help for understanding what's making you the most money!
Incredible personalized customer service, A+ , Highly recommend for anyone using shopify. These features should have been here from the start!
I can see how the app would be wildly valuable if you can get it to work for you but Dave's less than stellar customer service is really a turn off. Don't dare send him an email asking a question or having a problem because he is very defensive and will reply quite rudely. If you don't do everything EXACTLY and if - god forbid - you don't understand something, you should know this is "Hence why [he] wrote a nice 30 page manual for it." Note to new users - the trial doesn't automatically transition to a subscription unlike every other back-end app after the free trial period. Just take note of this because if you spent a lot of time using the app to start the store but then you don't go back in to start the app, you will lose your work or have to do a portion of it again.
Very good. I like this app but it takes some setting up if you already have loads of products. Could do with a better export function instead of a messy CSV file.
From https://www.trucklumi.eu
I reached out to the dev after the app refused to sync products (using the provided instructions, and waiting) and got back a snarky attitude based email. Beyond unprofessional and do not recommend. It's not user friendly and nowhere near out of the box ready.
Clunky app taking some time to setup yielding less than average results and a limited reporting functionality. Horrible customer service. Dave is not friendly and unprofessional. I do not recommend.
Hello? Terrible customer service? I answered your emails within minutes, accurately and without a single word or phrase unfriendly or unprofessional. You criticize my App without really even using it, and you criticize it for not having capabilities missing from Shopify, never mind the App? Please re-consider your 1-star review as I do not feel it is merited, all things considered.