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If I could give no stars I would. After you publish the video the logo shows us as a black box. Reached out to support and that was a joke. Definitely don't recommend this app
So sorry to hear that, it shouldn't have happened!
We're familiar with the issue you reported and we will issue a fix soon.
Sorry for any inconvenience!
Team Promo
Worst APP ever I have seen. No one is replying to the support team.
Videos are not properly supporting the theme. There are plenty of alternatives out there. Choose any of them instead of this
Hey there, our app is using new Shopify service that supposed to be supported by all themes. Our support team did responded to your question but we haven't heard from you since. If the solution we provided didn't help, please replay our email and we'll be happy to further assist.
All the best,
Team Promo
The app is very easy to use with very cute templates. The low rating is because whenever I finish making the videos, it will not publish with the customization. The colors will default back to what it was.
Hi there,
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UPDATE: Thanks again for reaching out! the issue was fixed!
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Sorry for that! our engineering team is looking for the cause of that and I'm sure we'll soon provide a fix. I apologize for any inconvenience it may cause!
Thanks,
Team Promo
Not very user friendly. Can't upload video or certain high quality image to make a complete video. Limited in the amount of item to upload. Can't make a converting creative with this app. The picture "video" you make can't be downloaded as before, if you want to edit it to turn it to a really usable creative. Learn from other apps here in the app store. You guy are better than this, promo.
Hi there, thanks for taking the time and reach out.
We feel like there is a misconception of what this app actually is. We didn't want to create another full-blown video creator, but a rapid tool that enables fast customizations with great results.
You can upload your own images or use our FREE creative library by Getty and all the videos can be published to your social channels or be embedded on any webpage.
Our support team is available for any questions that may come up.
All the best with your business!
Team Promo.
Created the video, which was indeed super simple. But it didn't publish it at all. At the end of the whole process, my video was gone.
Update: Hi, the issue was found and fixed, would love you to try again.
So sorry to hear, that shouldn't have happened! Please allow us to investigate and sort it out for you. We'll be contacting you shortly.
Team Promo
So you think your getting a wow video about you and your product... until you publish and half the facebook post is all about them giving it away and where to get your video. Totally steals away all thunder...makes you look weak and unable to get a video. Avoid this product.
Hey there,
Sorry about that, that doesn't seem to be expected. A member of our support team will contact you shortly.
Thanks,
Team Promo