Promo.com ‑ Promo Video Maker

Tried this app to create a testimonial video. Video creation process seemed ok, but when trying to publish it to Store it appeared on the product page but video was unplayable on any device (mobile and desktop) across multiple browsers (Safari, Chrome, Firefox and tried in private browsing and normal mode). The worse thing with this was when contacting LIVE support, they would ask a very BASIC question and not reply for several minutes after making the "LIVE" conversation extremely painful. When they finally responded they asked another basic question, "what browser" , "have i tried incognito" should not have required a conversation to elapse over 10 minutes (especially when I provided all this information up front!! )
If I ever get it to work, I may be able to give a review on the product but 1st impressions the "LIVE" customer service is terrible. Their explanation provided (that this is not a common problem so takes longer to ask me 2-3 very basic questions) is not valid given NO troubleshooting done. The only other basic question I was not asked was if I tried rebooting machine !!
You should Drop the LIVE chat feature if you cannot support it or provide timely (LIVE!) responses.

j'ai utilisé cette application pour m'aider a faire la promo de ma marque et je la trouve cool comme application.

Hi ! I start to used few days ago, and i like it soo much. It's an Amazing and easy app. I Will recommended to all my Friends.

Very Good, took a while to download cbcbcbcbcbcbcbcbcbcbcbcbcbcbcbbcbcbcbcbcbcbcbcbcbcbcbcbcbcbcbcbcbcb

LOVE the APP it makes it super easy to create great ads. I need some help publishing them but so far I LOVE IT.

So far the app has been great. Simple and easy to use. Connects to Social Media account seamlessly. I would recommend it.

Simple and easy way to make videos... I recommend,

I used it and its my help to realize my first advertising campaign all alone with the help of your application and it's really great Thank you so much

muito pratico e familiar, gostaria de mais opções de configuração, como fundo, substituir caixa de cores!

Love this app, easy to use, great videos, well impressed, very easy to link them up to your social media accounts, it's basically one button, very impressed.