the video I tried to post on the product page it posted as pictures and the video didn't post on the page
Hi, a member of our team just contacted you with a solution, please keep in mind that we are here to help in cases just like this one.
Did not publish to Shopify page. .
Thanks for the review. Our support team has contacted you with a solution and we're waiting for your feedback.
With any technical issue, it's better to reach our support as soon as possible.
All the best,
Worst APP ever I have seen. No one is replying to the support team.
Videos are not properly supporting the theme. There are plenty of alternatives out there. Choose any of them instead of this
Hey there, our app is using new Shopify service that supposed to be supported by all themes. Our support team did responded to your question but we haven't heard from you since. If the solution we provided didn't help, please replay our email and we'll be happy to further assist.
All the best,
Royulty by Dezign Premier Boutique
I have been attempting to contact someone but have received no response following my initial contact
Hey there, thanks for reaching out. Our product team just contacted you via email, let us know how can we help you out.
Created the video, which was indeed super simple. But it didn't publish it at all. At the end of the whole process, my video was gone.
Update: Hi, the issue was found and fixed, would love you to try again.
So sorry to hear, that shouldn't have happened! Please allow us to investigate and sort it out for you. We'll be contacting you shortly.
RUE DES TABLEAUX
Vidéo de à peine 10 seconde ..dommage qu'on ne puisse pas mettre une dizaine de photos etcc...application à travailler
[le français suit]
We hear what you're saying, our app is made to support your marketing efforts throughout the media, that's why we created an app that is designed to give you ads that hold best practices in terms of duration, attention span and etc'. And 10-15 sec ads have proven themselves to work better. We will really appreciate your consideration of the rank you gave us, based on your specific needs. Thanks!
Merci pour votre commentaire (même si 1 étoile c'est un peu sévère). Nous avons créé cette app gratuite pour vous aider à promouvoir vos produits notamment sur les réseaux sociaux. D'un point de vue marketing, les pubs de 10 à 15 secondes sont la norme en la matière et permettent de captiver l'attention de façon beaucoup plus effective que des publicités trop longues.
Nous apprécierons vraiment votre considération du rang que vous nous avez attribué, en fonction de vos besoins spécifiques. Merci!
Tried this app to create a testimonial video. Video creation process seemed ok, but when trying to publish it to Store it appeared on the product page but video was unplayable on any device (mobile and desktop) across multiple browsers (Safari, Chrome, Firefox and tried in private browsing and normal mode). The worse thing with this was when contacting LIVE support, they would ask a very BASIC question and not reply for several minutes after making the "LIVE" conversation extremely painful. When they finally responded they asked another basic question, "what browser" , "have i tried incognito" should not have required a conversation to elapse over 10 minutes (especially when I provided all this information up front!! )
If I ever get it to work, I may be able to give a review on the product but 1st impressions the "LIVE" customer service is terrible. Their explanation provided (that this is not a common problem so takes longer to ask me 2-3 very basic questions) is not valid given NO troubleshooting done. The only other basic question I was not asked was if I tried rebooting machine !!
You should Drop the LIVE chat feature if you cannot support it or provide timely (LIVE!) responses.
UPDATE: We rolled our new release a few weeks ago and you got to check it out. it includes scroll stopping templates and many more features you should check. Let us know what you think :)
Hi, thanks for reaching out. So sorry to hear your experience, both from the app and our support. We will inquire further and do all necessary effort to help you out.
Promo product team
I have tried to add the app to my Shopify store but it is not working and it just says error all the.
UPDATE: We just rolled our new release and you got to check it out. it includes scroll stopping templates and many more features you should check. Let us know what you think :)
Hi, so sorry to hear that. Can you please contact our support team on the live chat or by email? This is definitely not the experience you're suppose to get with using our app.
Our email is: Support@promo.com