Promo.com ‑ Promo Video Maker , 1,206 reviews

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
    995
  • 13% of ratings are 4 stars
    155
  • 2% of ratings are 3 stars
    27
  • 0% of ratings are 2 stars
    5
  • 2% of ratings are 1 stars
    24
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and ability to create professional promotional videos. They praise its wide range of customizable templates, extensive stock footage, music, and image library. Merchants also value the quick video generation, easy editing options, and the boost in engagement on various social media platforms. The app offers both free and paid plans, with additional features in the paid plans. Many have seen an improvement in customer engagement and recommend it for its efficiency.

April 24, 2020

I created a video, and when I tried to delete it, I found that there would still be a thumbnail image in the product interface after the video was deleted, which caused me a lot of trouble

logoted.com
China
About 2 months using the app
Promo.com replied April 24, 2020

UPDATE: Hi, we tried to reach you via email but it seems to be invalid. Can I kindly ask you to reach our support at support@promo.com?
----

Hey there, thanks for the feedback. Our support team will contact you shortly to better understand what you experienced since it's not supposed to happen.
Keep safe,
Promo team

Edited October 2, 2020

cant really do much on the free version! it wont connect to facebook or instagram so pretty much useless

The Jewellery Hut UK
United Kingdom
About 1 month using the app
Promo.com replied October 2, 2020

Sorry to hear you had difficulties connecting to FB and IG, that shouldn't have happened. Our tech team will look into it and our CS team will contact you shortly.

Team Promo

April 5, 2023

Having problems, I can't publish videos without music and the selection of music is a limited list of generic cheesy music. I have managed to publish 2 videos with success but any new videos I create are not Publishing, just sitting in draft folder - when I click on Publish, nothing happens.

Satin & Sox
United Kingdom
3 days using the app
June 15, 2020

IT was impossible to edit the media after it was uploaded. Love the idea and simplicity, but no edit function, no good.

Offerings Gallery
United States
31 minutes using the app
Promo.com replied June 16, 2020

Hi there, our support team will contact you shortly, we believe we'll solve it for you :)
Thanks,
Team Promo

December 16, 2020

I can't find and easy way to download it and use it for my brand. Also it was difficult to make the video on my mobile as I couldn't see the whole screen while I was editing.

clicjewels
Greece
31 minutes using the app
Promo.com replied December 16, 2020

Hi there,

So sorry to hear that this is your impression from the app,
Unfortunately, we do not support video download, and also, as a desktop app, mobile is not supported as well.
Would love you to try it out again from your desktop.

All the best,
Team Promo

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