The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I chose this app due to the overall rating. I like that it is easy to use and you can make a relatively appealing pop up with minimal effort. I'm having some ongoing issues with uploading my own images to the app however Trish was really helpful and has been able to assist me with uploading images for me. Customer service is great - hopefully the problems I'm having will be fixed soon!
The customer service is very good, the staff are very friendly, very helpful & prompt with replies.
Lauren Alleyne Jewelry
The support team is very helpful and they respond quickly. I just wish they had abandoned cart automation in their SMS feature
Just started with this Wheel of Discounts! ;)
So far so good. Support was excellent! Alice talked me through it all and even provided a design file for the wheel. Very helpful!
Why only 4 stars? There's always room for improvement. :)
great app and easy to use.. fab support.. watch out for the extra payments f you go over 1000 though!!
The Lord Of The Magic
After a first dissapointed about this app, we've been received proper support with valuable info about an issue and a possible conflict with, surely, GTranslate app that needs to scan the site and, in consecuence, the counting about the unique visitors received by this app is wrong (the application has many more visitors than it actually is) We're still working on it. We'll update the review to 5 stars if after a deeply revision and testing we can check that everything works fine and the unique visitors on the app are the same that te real visitors on site. Thank you.
Sorry for the delay, our engineering team is on Christmas and New Years Holiday. We received your report December 28/29th and again today. There definitely seems to be something wrong with your analytics which our engineering team will investigate and resolve by Monday Jan 4th. Sorry for the inconvenience again. I will reach back out soon once resolved!
[Update] Seems like there was a hacker scraping part of your site that made the visitor count increase, we have created a fix to ignore those visits. Keep in mind hackers can always find a way to trick the system, so please let us know if you see the issue come up again.
We maintain a good review rating because we take every request seriously and try to resolve thoroughly. In this case it took a bit longer because we need an engineer to investigate during the holidays. Hope you can understand.
Grimm & Co
We replaced a version of a spin the wheel pop up with the Proof Factor Fortune Wheel. I love the customisation varieties and can really make an impact when it pops up for our customers. I contacted the help team as we had visibility issues with the wheel showing up on small mobile devices and Pauline helped me out with editing the code for us so that the wheel appears higher up on the screen so it is visible. She also suggested a different pop up, other than the wheel, that would be even more suited to viewing on mobile which we hope to try too. Great support and a great visual pop up!
Had issues with the app but support and even the CTO came through in the end. Useful additions to any shop.
Dear Merchant, thank you for choosing to grow with us!
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