Proofer Proof Management , 55 条评论
Amazing customer support! Only a small percentage of my total store orders require sending proofs. I used the customer support chat box to message support about only paying for a plan based on how many proofs I send out - not how many total orders my store gets. Within seconds Nick (customer support rep) began working on creating filters to only send certain orders into the dashboard, and changing my plan so that it only counts these specific orders (not my total store orders). 10/10 would recommend if you are doing any type of custom orders & designs for your customers. Did I mention it is VERY EASY to use and is a much better user experience for your customers?? It also brings customers to your site to review their mock-ups. Stop emailing customers your proofs and manage the process through this app.
The app is exactly what I needed for my business. After finding the need for a bulk upload feature, the developer implemented this function within one day. The customer service is amazing!
Nick is extremely helpful and very responsive. We've just downloaded the app and are looking forward to using it in our store.
Has had a lot of outages recently. I cannot submit proofs and customers cannot view proofs.
When it works it's pretty good.
I installed the app but never placed an order. After the trial period was up, I opened the app and received threatening message that they would start charging me $50 / month because I was outside the trial period, even though they have plans starting at $10 a month. This is the message I received, "Since you processed more orders in the last month than what's included in our free plan, I'd kindly ask you to upgrade your account to our $49.99/mo plan if you'd like to continue using Proofer…" I never placed a single order. Strange business practice.
Hi there, thanks for your review! It sounds like you're confusing a few things, I'm happy to clear that up :)!
1) The app has a 14-day free trial period. After the trial runs out, the app is deactivated. You aren't charged anything automatically. If you want to continue using the app, you would have to upgrade your account.
2) It's not possible to "place an order" via the app? I'm not sure what you're referring to, there.
3) The pricing tiers are based on the number of orders a store receives per month. That way, smaller stores get a discount, and larger stores (who place more strain on our infrastructure) pay more.
Hope this helps!