Reviews (62)
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LOVE THIS APP! This app saved our business! Does the job of 3 customer support employees! It's amazing, and their chat service is outstanding! THANK YOU!
Great app! A life-saver for my store! Nick was very helpful and provided better solutions than my expectation for my store. Thank you!!
We are just a few days into the app, and so far the service has been simply incredible. Nick is very responsive and helpful in answering questions and setting up the app to exactly what we need. We work with a number of apps and his service is among the best we have ever seen.
I'll be back with more feedback on the features and functionality as we start using the app. This is exactly what we are looking for to move proof requests and reviews off emails.
Without doubt, one of the best apps out there for shopify. Customer service is absolutely outstanding - I have reached out several times regarding customisation and have always received the help and support needed. The result is a professional, polished and streamlined proofing process. Congratulations on an amazing app!
I was looking for an easy way to send proofs to my customers and a shopify expert recommended this app. after installing the app I was having some minor issues so I reached out to support. Nick responded back right away and answered all my questions. right now i am on a free plan because my store is new but once traffic pick up I will be upgrading because it was so easy to use
This app is great but they warn me I need to upgrade I already paid 9.99 for 50 orders and from my understanding this should be 50 orders that I use the app. Now I haven't used the app this month that much up to like 6 orders. And if there counting all my orders coming in should not be counted as they have nothing to do with orders. From the looks they have a great scam to make customers upgrade each time. Be careful with them if you check your orders also check the orders you have sent proofs and you will see what I am going through.
I installed the app but never placed an order. After the trial period was up, I opened the app and received threatening message that they would start charging me $50 / month because I was outside the trial period, even though they have plans starting at $10 a month. This is the message I received, "Since you processed more orders in the last month than what's included in our free plan, I'd kindly ask you to upgrade your account to our $49.99/mo plan if you'd like to continue using Proofer…" I never placed a single order. Strange business practice.
Hi there, thanks for your review! It sounds like you're confusing a few things, I'm happy to clear that up :)!
1) The app has a 14-day free trial period. After the trial runs out, the app is deactivated. You aren't charged anything automatically. If you want to continue using the app, you would have to upgrade your account.
2) It's not possible to "place an order" via the app? I'm not sure what you're referring to, there.
3) The pricing tiers are based on the number of orders a store receives per month. That way, smaller stores get a discount, and larger stores (who place more strain on our infrastructure) pay more.
Hope this helps!
Amazing application and even a better support! Can't imagine working without proofer proof management anymore, this saves me so much time per day. Thank you very much!
Proofer is an amazing app and has allowed us to grow our store massively, however what really separates proofer is the support. Nick has implemented endless changes for me to integrate with our store and processes, usually within a few hours, nothing has ever been refused - it's like having a developer working with us which we're incredibly grateful for. We were initially doing previews over e-mail which got lost and messy very quickly. Proofer does everything you would expect and more, and has enabled us to grow our team to 3 artists who all find the app easy and intuitive to use. I can't recommend this app enough to anyone that uses proofs as part of their ordering process.
Absolutely fantastic. Easy tab for customers to request a proof. Easy interface to track customer acceptance or changes. The developer, Nick, is SUPER responsive and got us set up really fast. The only issue I have is that this app has set the bar so high that now all my other apps pale in comparison.