Helping your new customers make a purchase and assisting your loyal customers find what they need is no longer a concern. Our professional associates live monitor your marketing and website traffic, chat with your visitors, respond to your emails and answer off-line phone calls for your brand, while delivering stellar service. No more need to worry about hiring and training new Sales & Support staff. Find experts in your specific industry and easily certify them to meet your standards.
We believe that people make businesses. That's why we created a platform that connects you to the hottest freelance Sales & Support agents on the web. Find talented individuals that understand your industry culture, speak your lingo and can intelligently connect with your customers, in order to advance your sales goals and personal vision for business growth.
How do I make sure the associates are qualified to talk to my customers?
Proonto has an award-winning certification creation module. Use our knowledge-based builder to create a top quality certification program and quickly certify as many associates as you want.
Can I also use your software to talk to my customers?
Yes, it’s free of charge for you and an additional in-house team members.
How can I tell that an associate made a sale?
Proonto Shopify app comes with a Conversion Tracking API that integrates with your online store. It tracks all transactions and then produces a Sales Report. The API works by singling out those sales which included a chat with a sales associate prior to purchase. Commissions are paid only on sales the associate helped close. The API can also measure the overall site conversion rate as well as metrics of every associate you hired.
Can I choose my own associates?
Can you?! There isn’t any other way! Start browsing through our community of Sales & Support associates right now, narrow down your choices according to your preferences and hand pick the ones that best fit your company and standards.
Who are the associates?
Proonto's associate community consists of a variety of demographics. The most prominent of them are Sales & Support professionals that reside outside big cities or far from occupational centers, expats and a long tail niche of assorted experts. Over 50% are U.S.-based.