Anmeldelser (202)
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I've had some ups and downs, but overall the developers of this app have worked with me to find a reasonable resolution on every case.
The app works well and I hope to grow into it in a way that benefits us both.
Hello friends at Vittoria Roasting Company,
Thank you for the AWESOME review, Nicolas! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
It is exactly what I need to creating subscription model.
They have a chatbox to help in anwsering questions promptly.
Customer Service is 5-stars! I've run into a few hiccups regarding the interface between my theme and the app (thus the 4 star rating) but every time customer service is right there to chat and troubleshoot and it ends up being resolved. Thus far I've needed to interact with them 3 times and each time I walk away feeling pleased my problem was addressed well.
Very quick replies from support, and visually the best subscription plugin (for our store)
Currently lacks a couple of features I'd like but the team say they're working on it.
Hi The Little Coffee Bag Co.,
We appreciate the review, Jesse! You're right, we'll be working on the feature request you sent us, so we hope this will complete the 5-star review for us!
Chat us anytime you need help! 😊
- Leo @ Propel Commerce
So far it seems to be working great...we just got our first monthly subscription so we'll see how it goes. Awesome support! Only issue was that it didn't automatically integrate into our theme for some reason, but they promptly fixed it.
So far, I like this app. The customer service has been so grateful. Once I have it for a longer period of time, I'll add another review.
Veldig rask og god service på chatten.
Dette er en app jeg har lett lenge etter :) Jeg kan anbefale denne! :)
I don't know yet, but I needed help with setup and they helped me getting the setup right.
Chud was great in helping me set this app up. so far working well but having shipping option available would give it 5 stars
Just installed it and so far it's looking nice! Would love if customers could change the product, add another product and the quantity in their subscription in their customer portal.
cool
I only have positive things to say with my experience so far! Every time there has been an issue, the support team has been super friendly and prompt with their help.
We intend to keep using their services and huge thanks to the Propel Support team, biggest shoutout to Leo. Thank you!
Hello friends at Happy Stack Cookies,
Thank you very much for the review! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀
- Leo @ Propel Commerce
I'm really picky and will spend hours looking at certain apsects and designs of my website. I gave Propel a shot, and, the subscription integration after I simply changed the color (literally that's all i did!) looks really professional. I highly recommend them. And Leo who I was speaking with when I had "picky" questions: Fast, responsive and extremely helpful. Sign up for a paid subscription! You must allow your customers to cancel on their own without having to contact you.
Hello friends at My Store,
Thank you very much for the review, Michael! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀
- Leo @ Propel Commerce
Amazing help from Tom.
The widget was not showing on my product page.
He helped quickly and whitin 1 minute he fixed it.
Perfect help!
Hello friends at Beauty Is Yours,
Thank you for the AWESOME review, Pim! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
The tech support is great, they are super responsive when I have questions about how to change a product or subscription.
Hello friends at tote-ally Local,
Thank you very much for the review! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀
- Leo @ Propel Commerce
Muy buen soporte! Recibí la ayuda que necesitaba.
Hola amigos de GoldlineTrades,
¡Gracias por la IMPRESIONANTE reseña! Eres muy apreciado. ¡Disfruta de la aplicación y más potencia para tu negocio! 🚀
- Tom @ Propel Commerce
Amazing app and features. It's a must if you want to keep your customers happy.
Hello friends at FITKONGZ,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
Amazing App super easy to use, I couldn't find my theme at first but customer support reached out to me straight away and Leo resolved all my problems instantly. Great service
Hello friends at HOUBA,
Thank you very much for the review, Oliver! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀
- Leo @ Propel Commerce
App is really easy to implement, and support was very prompt when I had a question. Has really great features.
Hello friends at OdessaConnect,
Thank you for the AWESOME review, Brien! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
Great option for getting started with a lot of functionality out of the box. Exceptional customer service and free plan available :-)
Highly recommend that you check them out!
Hello friends at Melly,
Thank you very much for the review, Shlomi! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀
- Leo @ Propel Commerce
works well and is easy to set up - support were helpful during setup. I would recommend to others looking for a subscription app
Hello friends at Cat & Canine,
We're glad to hear our app is helping your business! Thanks for the review! Enjoy the app and more power to your business! 🚀
- Leo @ Propel Commerce
The support was incredibly fantastic. I got a fast and appropriate right directions from the agent. I highly recommend their service.
Hello friends at Beans Eight Roasters,
Thank you for the AWESOME review, Tetsuya! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
I am a new user and was having a difficult time with set up. Leo was very quick to respond and address all issues and had me up and running within 10 minutes!
Hello friends at JenV + Jax Beaux Co.,
Thank you very much for the review, Lauren! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀
- Leo @ Propel Commerce
Easy to use and support it the best! :D I had some trouble with installing the app and making it work, but support fixed it and helped me within a few minutes :-)
Hello friends at Herbanit,
Thank you very much for the review, Stefan! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀
- Leo @ Propel Commerce
Just installing this now. Support person is great, Plug-in was recommended to me and the features look good.
Hello friends at REDSTIX,
Thank you very much for the review, Robyn! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀
- Leo @ Propel Commerce
Really great customer service and everything seems to be working well. I would definitely recommend this app.
Hello friends at Brain Edge Plus,
Thank you very much for the review, Niklas! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀
- Leo @ Propel Commerce
This app is amazing and hands down THE BEST CUSTOMER SERVICE EVER!!!!
I really appreciate you guys!
Hello friends at Cajun Pilgrim Glitter,
Thank you for the AWESOME review, Terry! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
After trying a couple of other subscription apps for Shopify, we landed on this one. Support immediately reached out to make sure we had everything set, and after days of trouble with other apps, our store was up and running within minutes. Very impressed.
Hello friends at ActionCOACH Columbus,
Thank you for the AWESOME review, Julie! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
Its great, support team ( Leo ) is very helpful - Glad I'm using this app , thank you support team for helping me installing the app and getting it running
Hello friends at Swift IT Solutions and Services,
Thank you very much for the review, David! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀
- Leo @ Propel Commerce
Great customer service! Responsive in chat and collaborated with me on my website to get code fixed. Highly recommend this app!
Hello friends at Home Managed Services,
Thank you for the AWESOME review, Brennon! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
New to Ecommerce- highly recommend them if you're looking for a subscription platform! Service is helpful and friendly!
Hello friends at Checkered Flag Coffee Co,
Thank you for the AWESOME review, Tarah! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
Great support. Helped us out with our questions promptly. Also love the pricing on this, much better than most subscription products.
Hello friends at A7X3,
Thank you very much for the review, Tim! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀
- Leo @ Propel Commerce
It is a great app that will help me drive sales!! It is easy to use and simple! Iwould recommend this to anyone!
Hello friends at It’s Moss Sauce,
Thank you for the AWESOME review, Kelley! I wish you all the best. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
I recently started using Subscriptions Recurring orders by Propel to manage my subscriptions, and I am thoroughly impressed with both the app and the customer service. The app is user-friendly and has all the features I need to manage my subscriptions effectively. But what really sets this app apart is the customer service.
Their goes above and beyond to help their customers. They are incredibly responsive and always willing to help, whether it's a question about the app's features or a technical issue. They are patient and take the time to explain things clearly, making sure that I fully understand how to use the app to its fullest potential.
Overall, I highly recommend this app to anyone looking for a subscription management app. With its robust features and excellent customer service, it's a no-brainer. Five stars!
Hello friends at Bark'n Brew,
Thank you for the AWESOME review, Rory! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
Would, recommend. Easy to use and works great! The affiliate program that I have set up on my store required an auto-ship.
Hello friends at GCORE NUTRITION,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
Tom was amazing, and quick to act and resolve the issue on my site. Highly recommend this plugin for anyone who has a subscription model for their business.
Hello friends at Deliver Toy,
Thank you for the AWESOME review, Adam! It is a pleasure assisting you. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
Propel have been a great help to us so far they are always there to help us when we need them. the system works well and is easy to understand. we wouldn't have a business without them.
Hello friends at The Groovy Growers,
We're glad to hear our app is helping your business! Thanks for the review, Michael! Enjoy the app and more power to your business! 🚀
- Leo @ Propel Commerce
So far so good. The support are great - fast and very helpful. Thanks Leo for helping to set it up for me :)
Hello friends at For Trees Club,
Thank you very much for the review, Isaac! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀
- Leo @ Propel Commerce
Very well designed and easy to use. Makes offering subscription plans quick and easy. Free to begin with, which helps a lot when you're starting up.
Hello friends at Family Balsamic,
Thank you for the AWESOME review, Antonio! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
I love this app!! It meets all of my business needs. I really appreciate the customer service team as well. Thank you!
Hello friends at Coach Ablaza,
We're glad to hear our app is helping your business! Thanks for the review, Amber! Enjoy the app and more power to your business! 🚀
- Leo @ Propel Commerce
Just setting this app up today, but so far it's easy to use. Free option is reasonable (3%), and upgraded options for a fee. Thank you!
Hello friends at ARPneuro,
We're glad to hear our app is helping your business! Thanks for the review, Sara! Enjoy the app and more power to your business! 🚀
- Leo @ Propel Commerce
Fabulous service! I was helped by one of the lovely reps and he helped me set up the subscription exactly how I needed it.
Hello friends at Board143,
Thank you for the AWESOME review, Mark! It is a pleasure assisting you. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
Customer service was outstanding. Gave answers quickly and accurately. I'm just getting started with the service, so far I really like what I see.
Hello friends at OUT-N-BIN,
Thanks for the AWESOME review, Dan! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
I recommend this app, if you want to offer your customers generous subscription plans. Love their really fast customer service!
Hello friends at Beauty Essentials,
We're glad to hear our app is helping your business! Thanks for the review, Adam! Enjoy the app and more power to your business! 🚀
- Leo @ Propel Commerce
Ive tried a few apps and I much prefer this one. Great features and super quick friendly support. Would definitely recommend.
Hello friends at Succulent Den,
Thank you for the AWESOME review, Maria! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
Good service is included, and the app is easy to install/integrate on my Shopify store. It was extremely easy to create a subscription box with this app
Hello friends at sweetandsavory,
Thank you very much for the review, Sidney! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀
- Leo @ Propel Commerce
My customer service experience was very fast and helpful today. Thank you !! I’m glad to be doing business with a very good company like propel
Hello friends at Candle Industry Leaders,
Thank you for the AWESOME review, Gregory! It is a pleasure assisting you. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
easy to install and works really well.
easy to install and works really well.
easy to install and works really well.
Hello friends at SeasonsTrees™,
Thank you for the AWESOME review, Edward! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
Installing the app was simple, setting up was easy! I had a little trouble installing after set up but customer service was awesome and fast at helping me fix it!
Hello friends at Delicious Decals,
Thank you very much for the review, Karissa! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀
- Leo @ Propel Commerce
Great app does everything you need for a subscription service. The help chat is instant and very helpful would recommend.
Hello friends at Auto-Add-Bot,
Thank you for the AWESOME review, Daniel! It is a pleasure assisting you. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
The app works wonderfull and the support is really great! It is easy to use and configure, I really recommend it a lot
Hello friends at Speak as One,
Thank you for the AWESOME review, Jenaro! It is a pleasure assisting you. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
Tom was quick and helpful in getting my subscription working with my page and resolved concerns I had upon initial install within minutes. I highly recommend this multifunctional subscription app!
Hello friends at Universal Power Academy,
Thank you for the AWESOME review, Kimmy! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
Excelente servicio al cliente, tuve problemas al principio y pensé que no me serviría porque mi membresía es para servicios de masajes, no productos físicos, pero al final pude editar todo y me funciona sin tener la opción de one-time purchase o delivery. Gracias Tom, por tu ayuda!
Hola amigos de Recovery.mc,
¡Gracias por la evaluación IMPRESIONANTE, Mario! Eres muy apreciado. ¡Disfruta de la app y más poder para tu negocio! 🚀
- Tom @ Propel Commerce
great app and great customer service! satisfied how customer service answers in less than 2 min and solves any issues pretty fast!
Hello friends at Greenite,
Thank you very much for the review, Dani! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀
- Leo @ Propel Commerce
We chose Propel because it allowed us to set up subscriptions with a unique up-front cost and custom amounts after a certain number of deliveries. The chat support works like a charm and the team was quick and effective at answering all of my questions.
Hello friends at Geyser Shower,
We're glad to hear our app is helping your business! Thanks for the review! Enjoy the app and more power to your business! 🚀
- Leo @ Propel Commerce
App is simple to use and Tom is very helpful. Perfect for flexible subscriptions and easy to use when you are starting out. I love using it, and when I wanted to get a little help they were quick.
Hello friends at Good Guys Soap,
Thank you for the AWESOME review, Stefan! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
Great customer serrvice. helped a lot would use again. Was good for subcription charges and growing my rental business.
Hello friends at Paperclip Rent,
We're glad to hear our app is helping your business! Thanks for the review, Justin! Enjoy the app and more power to your business! 🚀
- Leo @ Propel Commerce
Got really quick response to my question and problem was solved. Widget looks great on the website, very professional. Thanks,
Hello friends at paws-off.com.au,
Thank you very much for the review, Ellen! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀
- Leo @ Propel Commerce
Tom did an amazing job at helping me, thank you tom, appreciate your help lots!
Very decent app, and easy to work with
Hello friends at Aubaddie,
Thank you very much for the review, Joshua! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
I'm a big fan of reviews. I don't make any moves without reading them and I always start with the bad ones and then - if I'm still interested - read the good ones. There's usually good and bad aspects to everything so I always try to review Pro's as well as Con's. Recurring's Pro's were the support responsiveness (at the start). I had my questions answered quickly. That dropped off however when I asked a lot of questions in quick succession largely because their installation video didn't match the behaviour of their api. That is where the Pro's end. Cons: apps that don't clean up after themselves when deleted are a BIG 'No-No' in my book. If I'd seen reviews to this effect, I would never have installed Recurring because I think it indicates poor design. After I deleted Recurring, some widget elements were still active. A customer support person acting for Recurring actually chastised me for not talking to them before deleting their api! (I don't need anyone's permission to delete an api off my website - thank you!) Functionality-wise Recurring is very CSS dependent. If you're looking for a seamless integration that does all the heavy lifting for you - this isn't the api for you. If you're proficient at CSS coding, you'll probably get a lot more out of the api than I ever could so I can't speak to it's potential. Just know that - if you're not a coding expert (like me) this isn't the api for you. I've gone back to Subify. I had installed their api before Recurring so I had some basis of comparison. Subify didn't have some features I wanted but they've been very pro-active and are bringing those features online next month and have offered me a great discount to onboard with them now. We have a very simple offer. If you just need something simple that integrates easily check out Subify. I highly recommend them.
Hello friends at Collagen Sticks,
Thanks for your feedback. I appreciate you taking the time to provide it. I've reviewed your chat log with our agent as I was very concerned when you mentioned you were chastised, but this doesn't appear to have actually happened. When you mentioned you had decided to uninstall the app and requested the widget be removed, our agent responded:
'I'm sad to know that. You may have deleted the app without uninstalling the codes from your theme first. Please let me remove the codes for you.'
Our agent was sad to see you leave, provided a quick explanation and offered to remove the code for you. When it was done, you responded 'Yes. All good now. Thanks.' At no point were you chastised, and you didn't respond as if chastised either. (Our agents would never chastise a merchant for deciding to uninstall.)
A couple other points:
1. Our plan picker works out of the box for most themes and designs, but your shop had a variety of blue backgrounds and text colors that was quite unique. While our app does include a style customizer, more in-depth customization would have been needed to match your site's unique style, and this is a service our agents provide FREE to all merchants. We want our app to look AMAZING on your site, and our agents are trained to help with any needed CSS. Just let us know, and we'll take care of it. No css needed on your part ;)
2. It looks like you were on our free plan. Many of our 135 5-star reviews are from merchants taking advantage of our free plan. It's a fantastic value and is something that Subify doesn't offer. (Subify limits their free plan to 5 subscriptions - making it more of a 'free trial'.) For our paid plans, unlike Subify, we don't take a 1% cut of your revenues. On $10,000/month revenue, that'll be a charge of $100/month without even including the app fee. Our plans are more feature-rich than Subify and we've got a lot of exciting features coming in the next few weeks including the ability to offer free or custom shipping on subscriptions.
Regardless, we're happy to hear you found an app that works for you. If it doesn't work out, please let us know. We'd be happy to welcome you back and help with any needed style customizations you needed :)
Sincerely,
Chris @ Propel Commerce