Protect for Shipments & Causes
- Priser
-
Gratis at installere. Yderligere gebyrer kan være gældende.
- Bedømmelse
- 3,8 (7)
- Udvikler
- Protect Inc
Galleri med udvalgte billeder
Tilføj forsendelses- og indtægtsbeskyttelse til din butik, mens du støtter en sag!
Protect har funktioner til at beskytte både din butik og dine kunder. Vi tilbyder forsendelsesbeskyttelse med andre beskyttelser på vej. Vores app øger din ordreværdi og har ingen negativ indvirkning på konverteringsraten. Vi håndterer kundeservicekravene. Du betaler aldrig for denne service, men tjener i stedet penge, når vi dækker krav og genbestillinger. Vigtigst af alt kan du støtte dine yndlingssager eller hjælpe planeten og nyde delt markedsføring og eksponering gennem Protects fællesskab.
- Spar tid, da vi håndterer kundeservice for krav.
- Kunder nyder ro i sindet og forskellige beskyttelser, du vælger at aktivere.
- Genbestillinger vises som ekstra ordrer, og refusioner kommer fra vores lomme.
- Tildel en del af vores indtægter til dine yndlingssager eller for at hjælpe planeten.
- Betal aldrig noget. Hvis krav koster mere end de indsamlede gebyrer, betaler vi, ikke du.
Indeholder maskinoversat tekst
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Fungerer sammen med
- Betaling
- Rebuy Cart
- Cart Drawer
- Shipping Protection
- Shipping Insurance
- Shipstation
- Subscriptions
Kategorier
Returneringsmuligheder
Dækningstype
Tilmeldingsoplevelse
Administration af reklamationer
Priser
Gratis
Gratis at installere
Du indsamler vores gebyrer fra kunden. Vi betaler kravomkostningerne. Vi fakturerer kun vores del af gebyrerne, så det vil ALDRIG koste dig noget!
Indeholder maskinoversat tekst
Alle gebyrer faktureres i USD. Se alle prismuligheder
Anmeldelser (7)
Very accommodating at the beginning and very helpful with the set up of things. However, we noticed that we started to get bots attempting to make purchases one after another several times every single day with ONLY protect item in them. We took it to the Protect team asking for guidance and help, and Khoi (from protect) basically responded “just review where the bots are coming from and block their IP(s)” as if I am the expert here. Also on their app keeps saying that it is unsupported saying that the app might not work as expected as it needs to be updated by the developer. Again, we took it to them and they didn’t even address that for us. So they’re NOT even trying help or resolve any issue for us. What Khoi actually does is respond like this: “How do you know it is a bot/spam”, “ what report are you looking at to see this phantom abandoned carts”. We proceed to take the time and sent a screen recording of all his requests and he completely ignored us. Since we were not helped and were ignored by this individual. We proceeded to request guidance on how to uninstall the app so that it doesn’t create issues if we uninstall it due to the customizations that were performed and again we are being ignored and not helped. The Protect team has to take more responsibility on helping customers when issues arise. That’s your job you’re in business because of your customers, have the decency to take care of them.
Hi Kirsten! I'm sorry I was unable to assist you any further and that you felt I was unable to provide you with the service you needed.
As an app, the scope of what I can do is limited to our app operation and I did check things very thoroughly and found it was performing normally.
For things like bot traffic, unfortunately, our app has limited access and scope. Given the limitations, I really tried to provide suggestions and guidance on 1) verifying the issue (by asking you where you look so I can look as well) and 2) a possible solution how to prevent it (by blocking them as is a common way to deal with this). I was not necessarily suggesting that you would fix it yourself as it could be something you have your developer or Shopify look at.
Bot traffic such as this can occur on any website. I can only guess at how they chose your site but it is usually random. From their pattern you described, it sounds like they were attempting to test credit cards using different combinations of input. They need to spread this type of test across many merchants and different bogus customer info. My guess is that lower cost items (such as Protect) are easier to use for their tests as it won't raise as much suspicion. Thus, it was coincidental our Protect was used in their tests.
I would even say it is fortunate the bots did not attempt to purchase your other items (and possibly succeed) causing you to ship them only to get a chargeback and also lose your item.
As for the App updates, we verified nothing critical was at issue as we worked to make the updates at the time.
So I do try to be accommodating and the only difference in your later "bad" experience is that my hands were tied so I couldn't actually do much to help due to my scope limitations. I did what I could which was to try to provide some guidance but you felt that wasn't satisfactory.
Great App, Excellent Service and Support! Offers white glove installation and very helpful to ensure a great experience for your customers. Gives additional protection and ease of mind for business and customers when shipping delicate items. Purchasing insurance and filing claims from teh ease of your own website, no additional steps or hassle. Highly recommend!
Its a stellar add-on that gives customers peace of mind and saves us $ on the backend in the event that a shipment is lost, stolen or damaged. A packaged arrived to one customer in Great Britain pretty beat up after a transatlantic journey. Luckily Protect was added to the order and saved us the cost of product plus about $50 usd in freight charges! Very satisfied with our experience with Protect so far.
Support
Appsupport leveres af Protect Inc.
Ressourcer
Denne udvikler tilbyder ikke direkte support på Dansk.
Udvikler
Lanceret
11. april 2022
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