Protect for Shipments & Causes
- Preisgestaltung
-
Kostenlose Installation. Es können zusätzliche Gebühren anfallen.
- Bewertung
- 3,8 (7)
- Entwickler
- Protect Inc
Vorgestellte Bildergalerie
Fügen Sie Ihrem Shop Versand- und Umsatzschutz hinzu und unterstützen Sie gleichzeitig einen guten Zweck!
Protect bietet Funktionen zum Schutz sowohl Ihres Shops als auch Ihrer Kunden. Wir bieten Versandversicherung und weitere Schutzmaßnahmen werden folgen. Unsere App erhöht den Bestellwert und hat keinen negativen Einfluss auf die Konversionsrate. Wir übernehmen die Kundenservice-Anfragen. Sie zahlen nie für diesen Service, sondern verdienen Geld, wenn wir Ansprüche und Nachbestellungen abdecken. Am wichtigsten ist, dass Sie Ihre Lieblingszwecke unterstützen oder dem Planeten helfen können und durch die Protect-Community gemeinsame Marketing- und Werbemöglichkeiten genießen.
- Sparen Sie Zeit, da wir den Kundenservice für Ansprüche übernehmen.
- Kunden genießen ein beruhigendes Gefühl und verschiedene Schutzmaßnahmen, die Sie aktivieren können.
- Nachbestellungen erscheinen als zusätzliche Bestellungen und Rückerstattungen gehen zu unseren Lasten.
- Weisen Sie einen Teil unserer Einnahmen Ihren Lieblingszwecken oder dem Planeten zu.
- Zahlen Sie niemals etwas. Wenn die Ansprüche mehr kosten als die gesammelten Gebühren, zahlen wir, nicht Sie.
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Sprachen
Englisch
Für diese App ist keine Übersetzung auf Deutsch vorhanden.
Kompatibel mit
- Checkout
- Rebuy Cart
- Cart Drawer
- Shipping Protection
- Shipping Insurance
- Shipstation
- Subscriptions
Kategorien
Rückgabeoptionen
Deckungsart
Opt-in-Erfahrung
Reklamationsmanagement
Preisgestaltung
Kostenlos
Kostenlose Installation
Sie sammeln unsere Gebühren vom Kunden ein. Wir zahlen die Kosten der Ansprüche. Wir berechnen nur unseren Anteil der Gebühren, sodass es Sie NIEMALS etwas kostet!
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Alle Gebühren werden in USD berechnet. Alle Preisoptionen anzeigen
Rezensionen (7)
Very accommodating at the beginning and very helpful with the set up of things. However, we noticed that we started to get bots attempting to make purchases one after another several times every single day with ONLY protect item in them. We took it to the Protect team asking for guidance and help, and Khoi (from protect) basically responded “just review where the bots are coming from and block their IP(s)” as if I am the expert here. Also on their app keeps saying that it is unsupported saying that the app might not work as expected as it needs to be updated by the developer. Again, we took it to them and they didn’t even address that for us. So they’re NOT even trying help or resolve any issue for us. What Khoi actually does is respond like this: “How do you know it is a bot/spam”, “ what report are you looking at to see this phantom abandoned carts”. We proceed to take the time and sent a screen recording of all his requests and he completely ignored us. Since we were not helped and were ignored by this individual. We proceeded to request guidance on how to uninstall the app so that it doesn’t create issues if we uninstall it due to the customizations that were performed and again we are being ignored and not helped. The Protect team has to take more responsibility on helping customers when issues arise. That’s your job you’re in business because of your customers, have the decency to take care of them.
Hi Kirsten! I'm sorry I was unable to assist you any further and that you felt I was unable to provide you with the service you needed.
As an app, the scope of what I can do is limited to our app operation and I did check things very thoroughly and found it was performing normally.
For things like bot traffic, unfortunately, our app has limited access and scope. Given the limitations, I really tried to provide suggestions and guidance on 1) verifying the issue (by asking you where you look so I can look as well) and 2) a possible solution how to prevent it (by blocking them as is a common way to deal with this). I was not necessarily suggesting that you would fix it yourself as it could be something you have your developer or Shopify look at.
Bot traffic such as this can occur on any website. I can only guess at how they chose your site but it is usually random. From their pattern you described, it sounds like they were attempting to test credit cards using different combinations of input. They need to spread this type of test across many merchants and different bogus customer info. My guess is that lower cost items (such as Protect) are easier to use for their tests as it won't raise as much suspicion. Thus, it was coincidental our Protect was used in their tests.
I would even say it is fortunate the bots did not attempt to purchase your other items (and possibly succeed) causing you to ship them only to get a chargeback and also lose your item.
As for the App updates, we verified nothing critical was at issue as we worked to make the updates at the time.
So I do try to be accommodating and the only difference in your later "bad" experience is that my hands were tied so I couldn't actually do much to help due to my scope limitations. I did what I could which was to try to provide some guidance but you felt that wasn't satisfactory.
Great App, Excellent Service and Support! Offers white glove installation and very helpful to ensure a great experience for your customers. Gives additional protection and ease of mind for business and customers when shipping delicate items. Purchasing insurance and filing claims from teh ease of your own website, no additional steps or hassle. Highly recommend!
Its a stellar add-on that gives customers peace of mind and saves us $ on the backend in the event that a shipment is lost, stolen or damaged. A packaged arrived to one customer in Great Britain pretty beat up after a transatlantic journey. Luckily Protect was added to the order and saved us the cost of product plus about $50 usd in freight charges! Very satisfied with our experience with Protect so far.
Support
App-Support von Protect Inc
Ressourcen
Entwickler
Eingeführt
11. April 2022
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