Protect for Shipments & Causes
- Precios
-
Instalación gratuita. Se pueden aplicar cargos adicionales.
- Características
- Funciona con los temas más recientes
- Calificación
- 4,0 (7)
- Desarrollador
- Protect Inc
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¡Añade protección de envíos e ingresos a tu tienda mientras apoyas una causa!
Protect tiene características para proteger tanto tu tienda como a tus clientes. Ofrecemos protección de envíos con otras protecciones por venir. Nuestra aplicación aumenta el valor de tus pedidos y no tiene un impacto negativo en la tasa de conversión. Nosotros manejamos las reclamaciones de servicio al cliente. Nunca pagas por este servicio, sino que ganas dinero cuando cubrimos reclamaciones y reordenes. Lo más importante, puedes apoyar tus causas favoritas o ayudar al planeta y disfrutar de marketing compartido y exposición a través de la comunidad de Protect.
- Ahorra tiempo ya que nosotros manejamos el servicio al cliente para reclamaciones.
- Los clientes disfrutan de tranquilidad y varias protecciones que eliges habilitar.
- Las reordenes aparecen como pedidos adicionales y los reembolsos salen de nuestro bolsillo.
- Asigna parte de nuestros ingresos a tus causas favoritas o para ayudar al planeta.
- Nunca pagues nada. Si las reclamaciones cuestan más que las tarifas recaudadas, nosotros pagamos, no tú.
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- Características
- Funciona con los temas más recientes
Idiomas
Inglés
Esta aplicación no está traducida al Español
Funciona con
- Pago
- Rebuy Cart
- Cart Drawer
- Shipping Protection
- Shipping Insurance
- Shipstation
- Subscriptions
Categorías
Opciones de devolución
Tipo de cobertura
Experiencia de suscripción
Gestión de reclamos
Precios
Gratis
Instalación gratuita
Tú cobras nuestras tarifas al cliente. Nosotros pagamos el costo de las reclamaciones. Solo facturamos nuestra parte de las tarifas, ¡así que NUNCA te costará!
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Todos los cargos se facturan en USD. Ver todas las opciones de precios
Reseñas (7)
Very accommodating at the beginning and very helpful with the set up of things. However, we noticed that we started to get bots attempting to make purchases one after another several times every single day with ONLY protect item in them. We took it to the Protect team asking for guidance and help, and Khoi (from protect) basically responded “just review where the bots are coming from and block their IP(s)” as if I am the expert here. Also on their app keeps saying that it is unsupported saying that the app might not work as expected as it needs to be updated by the developer. Again, we took it to them and they didn’t even address that for us. So they’re NOT even trying help or resolve any issue for us. What Khoi actually does is respond like this: “How do you know it is a bot/spam”, “ what report are you looking at to see this phantom abandoned carts”. We proceed to take the time and sent a screen recording of all his requests and he completely ignored us. Since we were not helped and were ignored by this individual. We proceeded to request guidance on how to uninstall the app so that it doesn’t create issues if we uninstall it due to the customizations that were performed and again we are being ignored and not helped. The Protect team has to take more responsibility on helping customers when issues arise. That’s your job you’re in business because of your customers, have the decency to take care of them.
Hi Kirsten! I'm sorry I was unable to assist you any further and that you felt I was unable to provide you with the service you needed.
As an app, the scope of what I can do is limited to our app operation and I did check things very thoroughly and found it was performing normally.
For things like bot traffic, unfortunately, our app has limited access and scope. Given the limitations, I really tried to provide suggestions and guidance on 1) verifying the issue (by asking you where you look so I can look as well) and 2) a possible solution how to prevent it (by blocking them as is a common way to deal with this). I was not necessarily suggesting that you would fix it yourself as it could be something you have your developer or Shopify look at.
Bot traffic such as this can occur on any website. I can only guess at how they chose your site but it is usually random. From their pattern you described, it sounds like they were attempting to test credit cards using different combinations of input. They need to spread this type of test across many merchants and different bogus customer info. My guess is that lower cost items (such as Protect) are easier to use for their tests as it won't raise as much suspicion. Thus, it was coincidental our Protect was used in their tests.
I would even say it is fortunate the bots did not attempt to purchase your other items (and possibly succeed) causing you to ship them only to get a chargeback and also lose your item.
As for the App updates, we verified nothing critical was at issue as we worked to make the updates at the time.
So I do try to be accommodating and the only difference in your later "bad" experience is that my hands were tied so I couldn't actually do much to help due to my scope limitations. I did what I could which was to try to provide some guidance but you felt that wasn't satisfactory.
Great App, Excellent Service and Support! Offers white glove installation and very helpful to ensure a great experience for your customers. Gives additional protection and ease of mind for business and customers when shipping delicate items. Purchasing insurance and filing claims from teh ease of your own website, no additional steps or hassle. Highly recommend!
The team here was great - easy install, transparent reporting, didn't have to think twice once it was on our store.
Really quick customer service too if you ever have a problem.
Its a stellar add-on that gives customers peace of mind and saves us $ on the backend in the event that a shipment is lost, stolen or damaged. A packaged arrived to one customer in Great Britain pretty beat up after a transatlantic journey. Luckily Protect was added to the order and saved us the cost of product plus about $50 usd in freight charges! Very satisfied with our experience with Protect so far.
This app has been amazing for our company. They have helped solve several shipping issues for our customers - and taken the worry away from us. Its great knowing that we will be able to make sure our customers are taken care of. We would recommend them to anyone.
Soporte técnico
Soporte de la aplicación proporcionado por Protect Inc.
o visitar portal de soporte técnicoDesarrollador
Fecha de lanzamiento
11 de abril de 2022
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