Protect for Shipments & Causes
- Penetapan harga
-
Percuma untuk dipasang. Caj tambahan mungkin dikenakan.
- Rating
- 4.4 (7)
- Pembangun
- Protect Inc
Galeri imej pilihan
Tambahkan perlindungan pengiriman dan hasil pada kedai anda di samping menyokong usaha murni!
Protect mempunyai ciri untuk melindungi kedai dan pelanggan anda. Kami menawarkan perlindungan pengiriman dengan perlindungan lain yang akan menyusul. Aplikasi kami meningkatkan nilai pesanan anda dan tidak mendatangkan kesan negatif terhadap kadar penukaran. Kami mengendalikan tuntutan perkhidmatan pelanggan. Anda tidak perlu membayar perkhidmatan ini, sebaliknya anda menjana wang apabila kami menanggung tuntutan dan pesanan semula. Paling penting, anda boleh menyokong usaha murni kegemaran anda atau membantu menyelamatkan bumi dan menikmati pemasaran serta pendedahan bersama melalui komuniti Protect.
- Jimatkan masa kerana kami mengendalikan perkhidmatan pelanggan untuk tuntutan.
- Pelanggan dapat menikmati ketenangan fikiran dan pelbagai perlindungan yang anda pilih untuk didayakan.
- Pesanan semula akan dipaparkan sebagai pesanan tambahan dan bayaran balik pula ditanggung oleh kami.
- Peruntukkan sebahagian hasil kami untuk menyokong usaha murni kegemaran anda atau membantu menyelamatkan bumi.
- Anda tidak perlu membayar apa-apa. Jika kos tuntutan lebih tinggi daripada yuran yang dikutip, kami yang akan bayar, bukannya anda.
Mengandungi teks yang diterjemahkan secara automatik
Bahasa
Inggeris
Aplikasi ini tidak diterjemahkan ke dalam Melayu
Berfungsi dengan
- Pembayaran
- Cart Drawer
- Rebuy Cart
- Shipping Insurance
- Shipping Protection
- Shipstation
- Subscriptions
Kategori
Pilihan pemulangan
Jenis perlindungan
Pengalaman ikut serta
Pengurusan tuntutan
Penetapan harga
Pilih pelan yang paling sesuai untuk perniagaan anda.
Percuma
Pemasangan percuma
Anda mengutip yuran kami daripada pelanggan. Kami membayar kos tuntutan. Kami hanya mengebilkan bahagian yuran kami supaya perkhidmatan ini TIDAK AKAN mendatangkan kos kepada anda!
Mengandungi teks yang diterjemahkan secara automatik
Semua caj dibilkan dalam USD. Lihat semua pilihan penetapan harga
Ulasan (7)
Very accommodating at the beginning and very helpful with the set up of things. However, we noticed that we started to get bots attempting to make purchases one after another several times every single day with ONLY protect item in them. We took it to the Protect team asking for guidance and help, and Khoi (from protect) basically responded “just review where the bots are coming from and block their IP(s)” as if I am the expert here. Also on their app keeps saying that it is unsupported saying that the app might not work as expected as it needs to be updated by the developer. Again, we took it to them and they didn’t even address that for us. So they’re NOT even trying help or resolve any issue for us. What Khoi actually does is respond like this: “How do you know it is a bot/spam”, “ what report are you looking at to see this phantom abandoned carts”. We proceed to take the time and sent a screen recording of all his requests and he completely ignored us. Since we were not helped and were ignored by this individual. We proceeded to request guidance on how to uninstall the app so that it doesn’t create issues if we uninstall it due to the customizations that were performed and again we are being ignored and not helped. The Protect team has to take more responsibility on helping customers when issues arise. That’s your job you’re in business because of your customers, have the decency to take care of them.
Hi Kirsten! I'm sorry I was unable to assist you any further and that you felt I was unable to provide you with the service you needed.
As an app, the scope of what I can do is limited to our app operation and I did check things very thoroughly and found it was performing normally.
For things like bot traffic, unfortunately, our app has limited access and scope. Given the limitations, I really tried to provide suggestions and guidance on 1) verifying the issue (by asking you where you look so I can look as well) and 2) a possible solution how to prevent it (by blocking them as is a common way to deal with this). I was not necessarily suggesting that you would fix it yourself as it could be something you have your developer or Shopify look at.
Bot traffic such as this can occur on any website. I can only guess at how they chose your site but it is usually random. From their pattern you described, it sounds like they were attempting to test credit cards using different combinations of input. They need to spread this type of test across many merchants and different bogus customer info. My guess is that lower cost items (such as Protect) are easier to use for their tests as it won't raise as much suspicion. Thus, it was coincidental our Protect was used in their tests.
I would even say it is fortunate the bots did not attempt to purchase your other items (and possibly succeed) causing you to ship them only to get a chargeback and also lose your item.
As for the App updates, we verified nothing critical was at issue as we worked to make the updates at the time.
So I do try to be accommodating and the only difference in your later "bad" experience is that my hands were tied so I couldn't actually do much to help due to my scope limitations. I did what I could which was to try to provide some guidance but you felt that wasn't satisfactory.
Great App, Excellent Service and Support! Offers white glove installation and very helpful to ensure a great experience for your customers. Gives additional protection and ease of mind for business and customers when shipping delicate items. Purchasing insurance and filing claims from teh ease of your own website, no additional steps or hassle. Highly recommend!
This app has been amazing for our company. They have helped solve several shipping issues for our customers - and taken the worry away from us. Its great knowing that we will be able to make sure our customers are taken care of. We would recommend them to anyone.
Sokongan
Sokongan aplikasi disediakan oleh Protect Inc.
Sumber
Pembangun
Dilancarkan
11 April 2022
Lebih banyak aplikasi seperti ini
