Protect for Shipments & Causes

Protect for Shipments & Causes

Priser
Gratis att installera. Ytterligare avgifter kan tillkomma.
Höjdpunkter
Fungerar med de senaste temana
Betyg
4,4 (9)
Utvecklare
Protect Inc

Lägg till frakt-, produkt-, pris- och andra skydd till din butik samtidigt som du stödjer en god sak!

Protect har funktioner för att skydda både din butik och dina kunder. Vi erbjuder frakt-, produkt-, pris- och andra skydd som kommer. Vår app ökar ditt ordervärde och har ingen negativ inverkan på konverteringsgraden. Vi hanterar kundtjänstärenden. Du betalar aldrig för denna tjänst utan tjänar istället pengar när vi täcker anspråk och ombeställningar. Viktigast av allt, du kan stödja dina favoritändamål eller hjälpa planeten och njuta av delad marknadsföring och exponering genom Protects community.

Protect har funktioner för att skydda både din butik och dina kunder. Vi erbjuder frakt-, produkt-, pris- och andra skydd som kommer. Vår app ökar ditt ordervärde och har ingen negativ inverkan på konverteringsgraden. Vi hanterar kundtjänstärenden. Du betalar aldrig för denna tjänst utan tjänar istället pengar när vi täcker anspråk och ombeställningar. Viktigast av allt, du kan stödja dina favoritändamål eller hjälpa planeten och njuta av delad marknadsföring och exponering genom Protects community. mer
  • Spara tid eftersom vi hanterar kundtjänst för anspråk.
  • Kunderna njuter av sinnesro och olika skydd som du väljer att aktivera.
  • Ombeställningar visas som ytterligare beställningar och återbetalningar kommer från vår ficka.
  • Skicka en del av intäkterna till dina favoritändamål eller för att hjälpa planeten.
  • Betala aldrig något. Om anspråk kostar mer än insamlade avgifter, betalar vi, inte du.

Innehåller automatöversatt text

Visa original
Höjdpunkter
Fungerar med de senaste temana

Språk

engelska

Denna app finns inte översatt till svenska

Fungerar med

  • Kassa
  • Rebuy Cart
  • Cart Drawer
  • Shipping Protection
  • Shipping Insurance
  • Shipstation
  • Subscriptions

Priser

Gratis

Gratis att installera

Du samlar in våra avgifter från kunden. Vi betalar anspråkskostnaden. Vi fakturerar endast vår del av avgifterna så det kommer ALDRIG att kosta dig något!

Innehåller automatöversatt text

Visa original

Alla avgifter debiteras i USD. Se alla prisalternativ

Recensioner (9)

Helhetsomdöme
4,4
Antal per omdömesnivå
  • 89 % av omdömena har 5 stjärnor
  • 0 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 11 % av omdömena har 1 stjärnor
2 juli 2024

The team here was great - easy install, transparent reporting, didn't have to think twice once it was on our store.

Really quick customer service too if you ever have a problem.

Marcus Pork
USA
7 månader användning av appen
28 februari 2024

Great App, Excellent Service and Support! Offers white glove installation and very helpful to ensure a great experience for your customers. Gives additional protection and ease of mind for business and customers when shipping delicate items. Purchasing insurance and filing claims from teh ease of your own website, no additional steps or hassle. Highly recommend!

LOUD PIZZA RECORDS
USA
Mer än ett år användning av appen
25 juli 2024

Very accommodating at the beginning and very helpful with the set up of things. However, we noticed that we started to get bots attempting to make purchases one after another several times every single day with ONLY protect item in them. We took it to the Protect team asking for guidance and help, and Khoi (from protect) basically responded “just review where the bots are coming from and block their IP(s)” as if I am the expert here. Also on their app keeps saying that it is unsupported saying that the app might not work as expected as it needs to be updated by the developer. Again, we took it to them and they didn’t even address that for us. So they’re NOT even trying help or resolve any issue for us. What Khoi actually does is respond like this: “How do you know it is a bot/spam”, “ what report are you looking at to see this phantom abandoned carts”. We proceed to take the time and sent a screen recording of all his requests and he completely ignored us. Since we were not helped and were ignored by this individual. We proceeded to request guidance on how to uninstall the app so that it doesn’t create issues if we uninstall it due to the customizations that were performed and again we are being ignored and not helped. The Protect team has to take more responsibility on helping customers when issues arise. That’s your job you’re in business because of your customers, have the decency to take care of them.

Beyond Borders Collective
USA
3 månader användning av appen
Protect Inc svarade 27 januari 2025

Hi Kirsten! I'm sorry I was unable to assist you any further and that you felt I was unable to provide you with the service you needed.

As an app, the scope of what I can do is limited to our app operation and I did check things very thoroughly and found it was performing normally.

For things like bot traffic, unfortunately, our app has limited access and scope. Given the limitations, I really tried to provide suggestions and guidance on 1) verifying the issue (by asking you where you look so I can look as well) and 2) a possible solution how to prevent it (by blocking them as is a common way to deal with this). I was not necessarily suggesting that you would fix it yourself as it could be something you have your developer or Shopify look at.

Bot traffic such as this can occur on any website. I can only guess at how they chose your site but it is usually random. From their pattern you described, it sounds like they were attempting to test credit cards using different combinations of input. They need to spread this type of test across many merchants and different bogus customer info. My guess is that lower cost items (such as Protect) are easier to use for their tests as it won't raise as much suspicion. Thus, it was coincidental our Protect was used in their tests.

I would even say it is fortunate the bots did not attempt to purchase your other items (and possibly succeed) causing you to ship them only to get a chargeback and also lose your item.

As for the App updates, we verified nothing critical was at issue as we worked to make the updates at the time.

So I do try to be accommodating and the only difference in your later "bad" experience is that my hands were tied so I couldn't actually do much to help due to my scope limitations. I did what I could which was to try to provide some guidance but you felt that wasn't satisfactory.

14 februari 2024

Really great shipping protection app! We've used a couple, and this has been our favorite. Their customer service has been top notch!

Good Shirts
USA
10 månader användning av appen
4 mars 2024

Protect has been hassle free and super easy to implement. Support is top notch and has saved us a ton of time dealing with lost and stolen packages.

Shirts That Go Hard
USA
18 dagar användning av appen

Support

Support på appen tillhandahålls av Protect Inc.

Eller besök deras supportportal

Utvecklare

Protect Inc

5940 S Rainbow Blvd Ste 400 #84045, Las Vegas, NV, 89118, US

Lansering

11 april 2022

Fler appar som den här

4,9 av 5 stjärnor 10 recensioner totalt Gratisplan tillgänglig
Ställ in fraktskydd baserat på procent och fasta planer
4,6 av 5 stjärnor 10 recensioner totalt Gratis
Leverera efterköpsupplevelser som dina kunder kräver
5,0 av 5 stjärnor 2 recensioner totalt Gratis att installera
Paketsskydd: Säker frakt, förenklad orderskydd

Vill du lägga till en app?

Prova Shopify gratis i 3 dagar