Protect for Shipments & Causes
- Priser
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Gratis att installera. Ytterligare avgifter kan tillkomma.
- Höjdpunkter
- Fungerar med de senaste temana
- Betyg
- 4,2 (9)
- Utvecklare
- Protect Inc
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Lägg till frakt- och intäktsskydd till din butik samtidigt som du stödjer en god sak!
Protect har funktioner för att skydda både din butik och dina kunder. Vi erbjuder fraktskydd med fler skydd som kommer. Vår app ökar ditt ordervärde och har ingen negativ inverkan på konverteringsgraden. Vi hanterar kundtjänstärenden. Du betalar aldrig för denna tjänst utan tjänar istället pengar när vi täcker anspråk och ombeställningar. Viktigast av allt, du kan stödja dina favoritändamål eller hjälpa planeten och njuta av delad marknadsföring och exponering genom Protects community.
- Spara tid eftersom vi hanterar kundtjänst för anspråk.
- Kunderna njuter av sinnesro och olika skydd som du väljer att aktivera.
- Ombeställningar visas som ytterligare beställningar och återbetalningar kommer från vår ficka.
- Tilldela en del av våra intäkter till dina favoritändamål eller för att hjälpa planeten.
- Betala aldrig något. Om anspråk kostar mer än insamlade avgifter, betalar vi, inte du.
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- Höjdpunkter
- Fungerar med de senaste temana
Språk
engelska
Denna app finns inte översatt till svenska
Fungerar med
- Kassa
- Rebuy Cart
- Cart Drawer
- Shipping Protection
- Shipping Insurance
- Shipstation
- Subscriptions
Kategorier
Returalternativ
Täckningstyp
Registreringsupplevelse
Reklamationshantering
Priser
Gratis
Gratis att installera
Du samlar in våra avgifter från kunden. Vi betalar anspråkskostnaden. Vi fakturerar endast vår del av avgifterna så det kommer ALDRIG att kosta dig något!
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Alla avgifter debiteras i USD. Se alla prisalternativ
Recensioner (9)
The team here was great - easy install, transparent reporting, didn't have to think twice once it was on our store.
Really quick customer service too if you ever have a problem.
Very accommodating at the beginning and very helpful with the set up of things. However, we noticed that we started to get bots attempting to make purchases one after another several times every single day with ONLY protect item in them. We took it to the Protect team asking for guidance and help, and Khoi (from protect) basically responded “just review where the bots are coming from and block their IP(s)” as if I am the expert here. Also on their app keeps saying that it is unsupported saying that the app might not work as expected as it needs to be updated by the developer. Again, we took it to them and they didn’t even address that for us. So they’re NOT even trying help or resolve any issue for us. What Khoi actually does is respond like this: “How do you know it is a bot/spam”, “ what report are you looking at to see this phantom abandoned carts”. We proceed to take the time and sent a screen recording of all his requests and he completely ignored us. Since we were not helped and were ignored by this individual. We proceeded to request guidance on how to uninstall the app so that it doesn’t create issues if we uninstall it due to the customizations that were performed and again we are being ignored and not helped. The Protect team has to take more responsibility on helping customers when issues arise. That’s your job you’re in business because of your customers, have the decency to take care of them.
Hi Kirsten! I'm sorry I was unable to assist you any further and that you felt I was unable to provide you with the service you needed.
As an app, the scope of what I can do is limited to our app operation and I did check things very thoroughly and found it was performing normally.
For things like bot traffic, unfortunately, our app has limited access and scope. Given the limitations, I really tried to provide suggestions and guidance on 1) verifying the issue (by asking you where you look so I can look as well) and 2) a possible solution how to prevent it (by blocking them as is a common way to deal with this). I was not necessarily suggesting that you would fix it yourself as it could be something you have your developer or Shopify look at.
Bot traffic such as this can occur on any website. I can only guess at how they chose your site but it is usually random. From their pattern you described, it sounds like they were attempting to test credit cards using different combinations of input. They need to spread this type of test across many merchants and different bogus customer info. My guess is that lower cost items (such as Protect) are easier to use for their tests as it won't raise as much suspicion. Thus, it was coincidental our Protect was used in their tests.
I would even say it is fortunate the bots did not attempt to purchase your other items (and possibly succeed) causing you to ship them only to get a chargeback and also lose your item.
As for the App updates, we verified nothing critical was at issue as we worked to make the updates at the time.
So I do try to be accommodating and the only difference in your later "bad" experience is that my hands were tied so I couldn't actually do much to help due to my scope limitations. I did what I could which was to try to provide some guidance but you felt that wasn't satisfactory.
Great App, Excellent Service and Support! Offers white glove installation and very helpful to ensure a great experience for your customers. Gives additional protection and ease of mind for business and customers when shipping delicate items. Purchasing insurance and filing claims from teh ease of your own website, no additional steps or hassle. Highly recommend!
Its a stellar add-on that gives customers peace of mind and saves us $ on the backend in the event that a shipment is lost, stolen or damaged. A packaged arrived to one customer in Great Britain pretty beat up after a transatlantic journey. Luckily Protect was added to the order and saved us the cost of product plus about $50 usd in freight charges! Very satisfied with our experience with Protect so far.
This app has been amazing for our company. They have helped solve several shipping issues for our customers - and taken the worry away from us. Its great knowing that we will be able to make sure our customers are taken care of. We would recommend them to anyone.
Support
Support på appen tillhandahålls av Protect Inc.
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Utvecklare
Lansering
11 april 2022
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