The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Top Tier Body
Always glitches out and the app is very inconsistent. I would design the placement of chat box and design the whole thing but it would eventually reset after a while for unknown reasons. The app is unreliable, sometimes you will receive the notifications but sometimes you miss a customer. Not acceptable.
This app is really buggy on even simple tasks. We tested 3 different accounts trying to get notifications while visitors are live on the site. It always fails for the app to tell you an actual visitor is on real time waiting for a reply. Then because the user has left the chat, it automatically switches your "availability" to unavailable.
Now, this happens with the free version, I am not sure if this is a problem with the paid subscription, but I am not comfortable paying for something that at a basic level it can not perform right.
I am switching to another app. What's the point of having it if you can't get notified in real time?