Avis (42)

Note globale
4,7
Nombre d’avis par note
  • 81 % des avis sont des avis à 5 étoiles
  • 2 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 12 % des avis sont des avis à 1 étoiles
25 mai 2023

We love the ease of the interface. Some really great features here to handle preorders in a very straightforward manner. Also, incredibly friendly and responsive customer service!

Joyride Harness
États-Unis
15 jours d’utilisation de l’application
9 septembre 2022

After working out a kink or two...the app is great. I've already have orders that I may not have had without it. A customer can pre-order what may be a large purchase and they have an approximate guideline of when payment will be due. Purple Dot keeps up with all the information and works with Shopify great. I even have a older website template. For minimal amount of money and does what I need it ...

Dance Gear Etc.
États-Unis
8 jours d’utilisation de l’application
Purple Dot a répondu 13 octobre 2022

Great to hear! Thank you for taking the time to share your feedback. It’s important for us to understand your experience, and we're so happy we can be a meaningful part of ...

23 mai 2023

Great customer service from this app, we had a technical issue and they ran me through step by step and also took over where I couldn't to resolve the issue. A great tool for pre-order.

Rare London
Royaume-Uni
6 mois d’utilisation de l’application
21 novembre 2022

I emailed before installing the app to ask if they supported my Focus theme and I was told they did. I installed the app and created over 20 pre-orders just to find out the app wasn't compatible with our mobile site. The team then sent me a list of compatible themes and mine was on there! After they just acknowledged it wasn't compatible which is ironic. Great concept and UI but terrible ...

AQ Online Ltd
Royaume-Uni
3 mois d’utilisation de l’application
Purple Dot a répondu 17 décembre 2022

We are really sorry about your experience and appreciate the effort you put in. We didn't spot at first that mobile specifically had an incompatibility, and this was an ...

5 janvier 2023

Installed and used the app for two weeks.
2 major negatives:
1.
It covered our product pre-order pages with "powered by purple dot".
2.
Our products disappeared from the Google shopping channel. After uninstalling the app all the products reappeared on Google shopping.
Unacceptable. 1*

Carmarthen Camera Centre
Royaume-Uni
Environ un mois d’utilisation de l’application
Purple Dot a répondu 12 janvier 2023

Thank you for giving Purple Dot a try! We wanted to take a friendly moment to clarify a bit about your experience.

As a premier pre-order partner for both brands and ...

1 août 2023

I have very recently set up my Shopify store and am still getting to grips with all it has to offer. From the reviews for Purple Dot I thought it would be the best app to use for pre-orders, plus I like how they just charge a fee for each sale and not a monthly subscription as many of the others I looked into. I had a little enquiry and am absolutely thrilled with the customer service from Zach. ...

Kids Rule Backdrops
Royaume-Uni
2 jours d’utilisation de l’application
Modifié le 22 mai 2023

Update 5-22-23: I appreciate support getting the product refreshed in the app and the ability to add them to a waiting list but I have been waiting 8 days to get the product page button and 3 lines of text to show. After giving access to store for the devs there is still no resolution. I guess I will have to look elsewhere as I need this to work so I can recover lost sales due to availability by ...

Coastal Gifts Inc
États-Unis
Environ 2 mois d’utilisation de l’application
Purple Dot a répondu 10 octobre 2022

We apologize for the confusion here! To clarify: Purple Dot is compatible with tons of Shopify themes, not only 3.

Our customer support team was recommending alternative ...

23 septembre 2022

The app doesn't work like it should be. I couldn't select the products I needed for a pre-order. And when I asked the customer service, they replied by asking my password of the store to check everything. Very shady and unprofessional. This is literally the first time an app asked me to share my password via email to check where the problem could be in my store, while they should check where the ...

Fairytalewise
Belgique
19 jours d’utilisation de l’application
Purple Dot a répondu 23 septembre 2022

Hi there --

Thank you so much for getting in touch. And I apologize for the confusion here.

At the time, our customer service representative got the support tickets mixed up ...

28 décembre 2022

So far so good with this app. Customers were able to place a pre-order with no issues. I am currently waiting on inventory to arrive but I have faith that the process to fulfill orders will go smoothly.

BB & Co Gifts
États-Unis
1 jour d’utilisation de l’application
Purple Dot a répondu 4 janvier 2023

So pleased to hear you are enjoying the app :)

15 juillet 2022

Didn't work and after 3 days+ of waiting for help from their tech support via their chat where they take hours to respond, I decided to uninstall the app. Horrible customer service.

LAND Leather Goods
États-Unis
2 jours d’utilisation de l’application
Purple Dot a répondu 15 août 2022

Hi there!

Thank you for the feedback. Apologies for the unclear communication, we were looking deeply into this issue for you in the background to try to get this resolved. ...