Avaliações (42)

Classificação geral
4,7
Número por nível de avaliação
  • 81% das avaliações são de 5 estrelas
  • 2% das avaliações são de 4 estrelas
  • 2% das avaliações são de 3 estrelas
  • 2% das avaliações são de 2 estrelas
  • 12% das avaliações são de 1 estrelas
25 de maio de 2023

We love the ease of the interface. Some really great features here to handle preorders in a very straightforward manner. Also, incredibly friendly and responsive customer service!

Joyride Harness
Estados Unidos
15 dias usando o app
9 de setembro de 2022

After working out a kink or two...the app is great. I've already have orders that I may not have had without it. A customer can pre-order what may be a large purchase and they have an approximate guideline of when payment will be due. Purple Dot keeps up with all the information and works with Shopify great. I even have a older website template. For minimal amount of money and does what I need it ...

Dance Gear Etc.
Estados Unidos
8 dias usando o app
Purple Dot deixou uma resposta 13 de outubro de 2022

Great to hear! Thank you for taking the time to share your feedback. It’s important for us to understand your experience, and we're so happy we can be a meaningful part of ...

23 de maio de 2023

Great customer service from this app, we had a technical issue and they ran me through step by step and also took over where I couldn't to resolve the issue. A great tool for pre-order.

Rare London
Reino Unido
6 meses usando o app
21 de novembro de 2022

I emailed before installing the app to ask if they supported my Focus theme and I was told they did. I installed the app and created over 20 pre-orders just to find out the app wasn't compatible with our mobile site. The team then sent me a list of compatible themes and mine was on there! After they just acknowledged it wasn't compatible which is ironic. Great concept and UI but terrible ...

AQ Online Ltd
Reino Unido
3 meses usando o app
Purple Dot deixou uma resposta 17 de dezembro de 2022

We are really sorry about your experience and appreciate the effort you put in. We didn't spot at first that mobile specifically had an incompatibility, and this was an ...

5 de janeiro de 2023

Installed and used the app for two weeks.
2 major negatives:
1.
It covered our product pre-order pages with "powered by purple dot".
2.
Our products disappeared from the Google shopping channel. After uninstalling the app all the products reappeared on Google shopping.
Unacceptable. 1*

Carmarthen Camera Centre
Reino Unido
Aproximadamente 1 mês usando o app
Purple Dot deixou uma resposta 12 de janeiro de 2023

Thank you for giving Purple Dot a try! We wanted to take a friendly moment to clarify a bit about your experience.

As a premier pre-order partner for both brands and ...

1 de agosto de 2023

I have very recently set up my Shopify store and am still getting to grips with all it has to offer. From the reviews for Purple Dot I thought it would be the best app to use for pre-orders, plus I like how they just charge a fee for each sale and not a monthly subscription as many of the others I looked into. I had a little enquiry and am absolutely thrilled with the customer service from Zach. ...

Kids Rule Backdrops
Reino Unido
2 dias usando o app
Data de edição: 22 de maio de 2023

Update 5-22-23: I appreciate support getting the product refreshed in the app and the ability to add them to a waiting list but I have been waiting 8 days to get the product page button and 3 lines of text to show. After giving access to store for the devs there is still no resolution. I guess I will have to look elsewhere as I need this to work so I can recover lost sales due to availability by ...

Coastal Gifts Inc
Estados Unidos
Aproximadamente 2 meses usando o app
Purple Dot deixou uma resposta 10 de outubro de 2022

We apologize for the confusion here! To clarify: Purple Dot is compatible with tons of Shopify themes, not only 3.

Our customer support team was recommending alternative ...

23 de setembro de 2022

The app doesn't work like it should be. I couldn't select the products I needed for a pre-order. And when I asked the customer service, they replied by asking my password of the store to check everything. Very shady and unprofessional. This is literally the first time an app asked me to share my password via email to check where the problem could be in my store, while they should check where the ...

Fairytalewise
Bélgica
19 dias usando o app
Purple Dot deixou uma resposta 23 de setembro de 2022

Hi there --

Thank you so much for getting in touch. And I apologize for the confusion here.

At the time, our customer service representative got the support tickets mixed up ...

28 de dezembro de 2022

So far so good with this app. Customers were able to place a pre-order with no issues. I am currently waiting on inventory to arrive but I have faith that the process to fulfill orders will go smoothly.

BB & Co Gifts
Estados Unidos
1 dia usando o app
Purple Dot deixou uma resposta 4 de janeiro de 2023

So pleased to hear you are enjoying the app :)

15 de julho de 2022

Didn't work and after 3 days+ of waiting for help from their tech support via their chat where they take hours to respond, I decided to uninstall the app. Horrible customer service.

LAND Leather Goods
Estados Unidos
2 dias usando o app
Purple Dot deixou uma resposta 15 de agosto de 2022

Hi there!

Thank you for the feedback. Apologies for the unclear communication, we were looking deeply into this issue for you in the background to try to get this resolved. ...